Vinnied Posted November 1, 2023 Posted November 1, 2023 Publisher 2.3.0{2096} Beta wil not open a file on double click when programme is open, I have to offer pdf file closed programme to open When open will not creat a new file...... from File/New Sorry iMac Ventura 13.6.1 Quote
walt.farrell Posted November 1, 2023 Posted November 1, 2023 What kind of file is it? You mention PDF, but a double-click would only open a PDF in one of the Affinity apps if you had assigned that app as the default app for PDF which would be unusual. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
walt.farrell Posted November 1, 2023 Posted November 1, 2023 9 minutes ago, Vinnied said: Apologies an afpub file not PDF Thanks. In that case, the beta would only open it when you double-click on it if you've made the beta the default for .afpub. That's also unusual, as normally you'd probably want the retail version to open files by default. But if you've made the beta the default, it seems odd that double-click wouldn't work. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Vinnied Posted November 1, 2023 Author Posted November 1, 2023 Walt it was setup as Beta in default walt.farrell 1 Quote
walt.farrell Posted November 1, 2023 Posted November 1, 2023 Thanks. In that case I'm not sure what's happening. You say the file "doesn't open" when you double-click, and that you had the application open. How was it open before the double-click? Was the application showing on the screen (studio panels visible, menu showing Affinity Publisher 2 Beta)? Or could you see the desktop, but the menu showed Affinity Publisher 2 Beta? Or had you hidden it so it only showed in the Dock, but it showed as active there? Do you ever use more than one monitor, and if so are they all attached and turned on? Did you look on them to see if the file opened there? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
walt.farrell Posted November 1, 2023 Posted November 1, 2023 Actually, it seems like it might be this known issue: https://forum.affinity.serif.com/index.php?/search/&tags=AF-989 Sorry for not finding that earlier. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Vinnied Posted November 1, 2023 Author Posted November 1, 2023 10 minutes ago, walt.farrell said: Actually, it seems like it might be this known issue: https://forum.affinity.serif.com/index.php?/search/&tags=AF-989 Sorry for not finding that earlier. cheers Walt walt.farrell 1 Quote
Staff EmT Posted November 2, 2023 Staff Posted November 2, 2023 Hi @Vinnied From what I gather, you are saying that double clicking an afpub file from finder does not open the file in Publisher, and you also cannot create new documents. Is that correct? If so then I do not believe this to be related to AF-989. To help us investigate this, could you provide a screen recording of this issue in action please. Quote Contact Support | List of V2 FAQ's | Affinity Online Help | Affinity Video Tutorials | Beta Software Forums | Bug Reporting Guidance
Vinnied Posted November 2, 2023 Author Posted November 2, 2023 screen recording???????? HOW do you do this Quote
Staff EmT Posted November 2, 2023 Staff Posted November 2, 2023 @Vinnied The instructions in this link should guide you on how to do this https://support.apple.com/en-gb/HT208721 Quote Contact Support | List of V2 FAQ's | Affinity Online Help | Affinity Video Tutorials | Beta Software Forums | Bug Reporting Guidance
Vinnied Posted November 2, 2023 Author Posted November 2, 2023 5 hours ago, EmT said: @Vinnied The instructions in this link should guide you on how to do this https://support.apple.com/en-gb/HT208721 The same problem with Photo and Design. will do a video tomorrow Quote
Vinnied Posted November 3, 2023 Author Posted November 3, 2023 Video as requested, as you can see I will never be a movie director IMG_5243.MOV Quote
walt.farrell Posted November 4, 2023 Posted November 4, 2023 It would help to have a video recorded by macOS (following the Apple Support instructions above), rather than using a handheld camera. It's important to be able to see the entire screen at all times. But I have no ideas other than the known issue I mentioned already. Perhaps @EmT will have some. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Vinnied Posted November 4, 2023 Author Posted November 4, 2023 Take two Walt. I just double click my test then close test then try to double click test to open and no joy, then file new create and nothing, then open from file /folder /afpub nothing happems Cheers Screen Recording 2023-11-04 at 11.05.16.mov Quote
Staff EmT Posted November 6, 2023 Staff Posted November 6, 2023 Hi @Vinnied Thanks for providing the video, I've passed this along to the devs for investigation. Quote Contact Support | List of V2 FAQ's | Affinity Online Help | Affinity Video Tutorials | Beta Software Forums | Bug Reporting Guidance
Vinnied Posted November 6, 2023 Author Posted November 6, 2023 Great Stuff enjoy the day cheers Quote
Vinnied Posted November 7, 2023 Author Posted November 7, 2023 No change with latest update beta 2.3.0 {2114} Quote
Staff EmT Posted November 7, 2023 Staff Posted November 7, 2023 Hi @Vinnied Thank you for updating us that you can replicate this in the latest build, the developers are aware of this issue and it is being investigated. We cannot give you a time scale on when it will be fixed. However when it is, you will see a comment on this post from @Serif Info Bot advising you it has been fixed and in which build number. Quote Contact Support | List of V2 FAQ's | Affinity Online Help | Affinity Video Tutorials | Beta Software Forums | Bug Reporting Guidance
Vinnied Posted November 17, 2023 Author Posted November 17, 2023 Just to let you no the problem previous is not fixed in 2.3.0 {2139} 👍 Quote
walt.farrell Posted November 17, 2023 Posted November 17, 2023 59 minutes ago, Vinnied said: Just to let you no the problem previous is not fixed in 2.3.0 {2139} As mentioned before, there will be a post from the Serif Info Bot here when the problem is fixed. If you discover that it's fixed and the Bot hasn't posted, that would be interesting to report EmT 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Staff Affinity Info Bot Posted November 21, 2023 Staff Posted November 21, 2023 The issue "macOS Main Window fails to re-appear when reopening documents via dragging over dock icon or open via double click" (REF: AF-989) has been fixed by the developers in internal build "2.3.0.2150". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote
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