"Add pages from file" causes crash in Publisher 2.2.1

[Simon Brown]

I have been trying to consolidate material (all single A4 pages) from several documents into one. I right-click in the Pages area and select "Add pages from file", select the source and the page appears OK but then Publsiher crashes within a few seconds. I have rebooted the PC, restarted Publisher but it happens every time. Even if I hit save the moment the page imports, the crash still happens.

Windows 11, all up to date. Hardware acceleration on (Nvidia GTX 1660 Super). Plenty of memory and disk space available. Anyoe else seeing this?

[stokerg]

Hi @Simon Brownand Welcome to the Forums,

I'm not getting that here when i try the same, so its likely going to be something in your files causing this.

Could you upload the main .afpub file and also the .afpub file you are adding the pages from to our Dropbox here.  Could you also include a copy of the latest crash report?  To find the crash report see here.  

[Simon Brown]

Thank you for responding to this. I am just about to upload the .dmp file from the crash reports folder along with three of the .afpub files to the Dropbox link you sent me.

I opened file 06. In Pages I selected Add page from file and brought in 05. All seemed fine for a few seconds, so I went to add a third page and it crashes. Happens every time.

Hope you can see this and can find the cause.

As you will see, the subject is non-identifiable but is a clinical matter, so please do not distribute, and please delete files after use. Thank you.

[stokerg]

Hi @Simon Brown,

Thanks for the files.

This worked fine for me BUT I'm missing the images used in the afpub files as they are linked.  Could you also upload those images to the Dropbox link and I'll see if I can then replicate the crash.

I'm just waiting on your DMP file being debugged and will report back once it done  

[Simon Brown]

Done. Thanks again.

[stokerg]

Hi @Simon Brown,

I'm getting a crash now!

Every goes fine until I add pages from the 07 file you uploaded.  As soon as I do that, I get a popup saying 'Linked Resource Changed Addison3603.tif has been modified outside of the application' and the same for the image called Addison3605.tif.  Do you see the same message when you try to add pages from the 07 file?

Interestingly, If I use the Resource Manager in Publisher to change your images from Linked to Embedded on 06 and 05, Save and close, then start adding Pages from Files, I don't get a crash, so there's a workaround at least  

[Simon Brown]

OK, that makes sense as I edited the TIF files to hide the subject's name. But I then tried to add more pages and got the crash.

But I do wonder if the Linked-or-Embedded factor has anything to do with it. I will go back to my originals, change the files to Embedded for the images and try again. I'll report back...

Actually, I'll have to do this later as I am in the middle of another piece of work right now. Do you know when the .dmp file will be analyzed?

Edited November 2, 2023 by Simon Brown

[stokerg]

Hi @Simon Brown,

2 minutes ago, Simon Brown said:

Do you know when the .dmp file will be analyzed?

Should be at some point today. 

No matter what the outcome is, I'll be getting it logged with the Developers, as a crash is always unwanted behaviour  

[Simon Brown]

True. 😀

Thanks for your help on this one.

[Affinity Info Bot]

The issue "Users files causing crash when Adding Pages From Files" (REF: AF-1042) has been fixed by the developers in internal build "2.3.0.2139".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.