Affinity Photo Crash on Export

[storrya]

Hi,

So I've experienced a black screen crash on export many times and put up with it, but getting a bit fed up now.

It seems worse with latest version of Affinity Photo (2.2.1)

See attached video for demonstration.

After the screen goes black, the monitor says its going into power save mode (presumably as it has lost signal from PC ).

I've noticed that it only seems to crash when 'flattening' an image.

Flattening occurs when 'stamping up' layers (via shitf+ctrl+alt+E), using the export command, document menu (then flatten).

Could turning off Export 'Preview' (no option) prevent this perhaps?

I've seen others complain about this.

I've checked for crash reports but couldn't even see a folder for 2.2.1, only folders that were there, were for 1.0 and 2.0 (BETA).

Is there a fix please?

Its the only problem I have with Affinity Photo.

Cheers,

Alan.

[NathanC]

Hi @storrya,

It's worth noting that the Affinity apps can be quite hardware intensive dependant on what's being done, and performing particular actions in the app (E.G Exporting, Merging, Rasterising) can put additional strain on your hardware which can then expose underlying issues on a Driver/System/Kernel level with your device, the apps themselves are not capable of causing a system crash/BSOD as they are only user level, meaning when they crash they don't take the whole system down with them. These type issues can sometimes be difficult to diagnose due to the number of variables but i've included some points below.

Since your system/device is crashing it's highly unlikely that any app crash reports would generate from this, but a good place to start would be checking back in the Windows System event viewer logs at the time of the crash, additionally the Windows Reliability monitor may also provide some insight on what's happened. 

The system may be automatically turning itself off for hardware protection, so there are other variables to consider:

- If certain components (E.G CPU) reach certain temps this can force an automatic system shutdown, performing hardware intensive actions in affinity would trigger an increase in temps that could lead to this.

- Bad/unstable overclocks applied to the CPU/RAM can force a shutdown.

- Faulty hardware drivers can lead to system instability, such as Graphics card drivers that may need re-installing updating.

 

[storrya]

Hi @NathanC ,

good news !

I have replaced my PC power supply with a new and upgraded version (850watts).

my old one was buzzing under Affinity “Export command ” load and causing the crash.

No more occurrences !

thanks for your advice

Alan