MarcoG Posted October 29, 2023 Posted October 29, 2023 Hello, i use Affinity Photo and Designer, both V1 and would upgrade to V2 Universal (including Publisher). On the webpage is a special offer for V1 user, so i want to get the discount But when i follow the upgrade link i land on a page where i have to login. I onyl received the product key when i was buying Photo/Design years ago. I never created an affinity account. Even more: The mail address which i have used in the past, to buy affinity, are not exists anymore (changed my domain). So how can i get the discount or do i have to pay the full price? Kind regards, Marco Quote
walt.farrell Posted October 29, 2023 Posted October 29, 2023 If you received a product key, then you purchased from the Affinity Store, and you do have an account there. It would be under the old email address, of course, unless you updated the account to use your new address when you changed domains, but it would still be usable if you know the password. If you do not know the password, I suggest you email affinity@serif.com and provide your old email address, current email address, and the email address you use here in the forums, and they may be able to help you. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
MarcoG Posted October 29, 2023 Author Posted October 29, 2023 Thx for the information. You are true: I checked my old mails (from 2016!) and there is the "weclome to affinity" account. I can't remember my password which i used 2016 I still have the product keys and can use v1 . So no problem with this... I think i will buy V2 for normal price with a new account. Regards, Marco Quote
walt.farrell Posted October 29, 2023 Posted October 29, 2023 1 minute ago, MarcoG said: I think i will buy V2 for normal price with a new account. I would contact Serif, as the 25% discount seems worth a little effort, to me Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
carl123 Posted October 29, 2023 Posted October 29, 2023 1 minute ago, MarcoG said: I think i will buy V2 for normal price with a new account. Black Friday is coming If you can wait, Serif, has in the past, had discounts for that period of time Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
MarcoG Posted October 30, 2023 Author Posted October 30, 2023 21 hours ago, walt.farrell said: I would contact Serif, as the 25% discount seems worth a little effort, to me The amazing affinity support helped me to recover my account. Got the discount! Great! walt.farrell 1 Quote
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