Affinity Publisher 2 / v2.2.1 - Can't open a file - Infinite loading loop

[the guy with a techproblem]

Hello,

I can't open a file i was working on. It is loading indefenitely and the application won't close normaly as it is still loading the file.

I need to get it back on tracks, it represents a lot of work. Anyone knows how to procede ?

(Any other file can be open or created)

Thank you

[NathanC]

Welcome to the forums @the guy with a techproblem,

Could you possibly send me a copy of the document you're having this issue with? If you do not wish to share the file publicly i've included a private upload link below.

https://www.dropbox.com/request/k4HxeUKgrYO711ZGJOjx

Many thanks

[the guy with a techproblem]

Hello

I've tried many things to fix it. My guess is that it has been corrupted while saving at some point, and publisher can't put it on screen somehow.

Always showing : "loading 1 document" indefinitely

[NathanC]

Hi @the guy with a techproblem,

I can see you've also contacted us regarding this over Facebook Messenger which we've since replied to. To avoid any confusion and cross-posting between support channels we'll continue to support you over Facebook messenger regarding your file, it looks like we're currently pending a response from you over there.

[tamiam]

I have the same problem with an endless loading loop on a file with a LOT of text representing HOURS of work. There may be an image or two in there. I cannot remember. But it is 95% text. macbook pro 2018 2.6 GHz 6-Core Intel Core i7 Mac OS 14.1 (23B74) Sonoma. I cannot drive to the file, nor can I open the app from the file. Just sits there "Loading 1 document." I do not think I have moved any image that may or may not be in the document, but I am not getting an error. Only when I try to close the application, I get the please allow file to load error. i have closed the application, restarted, and nothing seems to help. I had this problem with another recent file and was able to get it to open after restarting the program. This time, that will not work. I can send the DropBox link for the entire containing folder if that will help.. It cannot be public.

[NathanC]

Welcome to the forums @tamiam,

Sorry to hear that. If you could upload the problem document (and any external linked resources used) to the private upload link provided below we can look into this further.

https://www.dropbox.com/request/7wfLtkSXNovvIIPK6sJM

Let me know when the file(s) have been uploaded as we are not automatically notified.