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Posted

I remember this bug was fixed earlier but it seems that searching for Pixabay stock crashes Publisher again.

This happens if you try to go to the very end of a larger selection and try to scroll it quickly.

I'm attaching a few crash reports to hopefully help locate the cause of the crash.

Affinity Publisher 2 Affinity Store-2023-10-23-025341.ipsAffinity Publisher 2 Affinity Store-2023-10-23-031137.ipsAffinity Publisher 2 Affinity Store-2023-10-23-130426.ips

2017 27” iMac 4.2 GHz Quad-Core Intel Core i7 • Radeon Pr 580 8GB • 64GB • Ventura 13.6.4.

iPad Pro (10.5-inch) • 256GB • Version 16.4

Posted

For me (on Monterey) I don't get a crash, just a "Connection Failed" message in all three apps when scrolling the Pixabay library but no issues when scrolling the Pexels library.

Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0
Affinity Designer 2.6.2 (3213) Beta | Affinity Photo 2.6.2 (3213) Beta | Affinity Publisher 2.6.2 (3213) Beta

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

I also get the crash. 


24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.7.4.  Photo, Publisher, Designer 1.10.5, and 2.6.
MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB  SSD storage
,  Ventura 13.7.4.   Publisher, Photo, Designer 2.6.  
 iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil.  
Wired and bluetooth mice and keyboards.9_9

Posted

Thanks for your report @Seneca!

I can confirm this issue is logged with our development team - many of the users experiencing the crashing are running macOS Ventura, though not all.

Users that don't experience the crash on macOS, and Windows users see the 'Connection Failed' error, which is also logged with our team.

I'll be 'bumping' these issues with your report now.

I hope this helps :)

  • 1 month later...
Posted

Using Designer 2.3, have had a complete crash while scrolling Pixabay.  When asked whether I wanted to recover the file, found a completely empty screen.  Just an update.


24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.7.4.  Photo, Publisher, Designer 1.10.5, and 2.6.
MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB  SSD storage
,  Ventura 13.7.4.   Publisher, Photo, Designer 2.6.  
 iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil.  
Wired and bluetooth mice and keyboards.9_9

  • 10 months later...
  • Staff
Posted

The issue "[macOS] Stock Panel: searching for a term or scrolling search results crashes Affinity apps " (REF: AF-838) has been fixed by the developers in the latest beta build (2.6.0.2805). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

  • 1 month later...
  • Staff
Posted

The issue "[macOS] Stock Panel: searching for a term or scrolling search results crashes Affinity apps " (REF: AF-838) has been fixed by the developers in the latest release build (2.5.6.2887). The fix is available from today in the 2.5.6 customer release.


If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

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