Colour details not opening when double clicking

[Beck]

Hey All!

Im pretty sure this is a bug. When I'm double clicking on the colour so I can get all the details (#code, CMYK codes, RGB codes) the window that usually pops up isnt. I've restarted my programs - still not working. This was happening on and off which I could work around but now I need the codes. Is there any other way to get this pop up? 

thanks!

[MikeTO]

You can switch over to the Colour panel and see the values in the panel itself.

The popup window may be opening up off screen - do you ever switch between different monitor setups?

 

[Dan C]

Thanks for your report @Beck!

As Mike has mentioned, it's possible this dialog is opening on another monitor, or in an unexpected location. If you're unable to find this dialog, we can reset it's window location to return it to the centre of your main display.

To do this, please navigate to the below location depending on your installation method, through Windows Run (Windows Key + R) :

MSIX - %USERPROFILE%\.affinity\Photo\2.0\Settings\

EXE - %AppData%\Affinity\Photo\2.0\Settings

Note you will need to change 'Photo' for 'Designer' or 'Publisher' in the above strings, depending on which Affinity app you're using

Once opened this folder, please make sure that Affinity is closed, then delete the Window.xml file found in this location. Having deleted this file, relaunch the Affinity app and then open the Colour Chooser dialog once again.

This should now hopefully open and show as expected for you.

I hope this helps

[Beck]

Hey guys! thank you very much for your input. 

The window was opening in another screen! I have no idea how this happened and it was hidden off screen. Thanks for that!!