Affinity V2 Crashes on startup

[JWall]

I was using the program perfectly fine until just this morning and now I can't even get it to turn on.

Information: I'm running on Windows 10, I didn't change any settings between today and two days ago when I changed it. the 'press cntrl' "fix" does nothing for me as it doesn't launch anything. When I try and launch the program it flashes for a very brief moment on the task bar and closes itself without doing anything. I have tried launching in admin mode, I have uninstalled and reinstalled several times. This is getting to be a bit ridiculous.

[Dan C]

Hi @JWall,

Welcome to the Affinity Forums & I'm sorry to hear you're having trouble launching the Affinity apps!

I'd like to request a few files for our team to investigate this issue and provide a resolution. The below paths provided assume you are using Affinity Photo, but can be changed for 'Designer' or 'Publisher' as required.

Can you please:

Open Windows Run (Windows Key + R) then paste the following string, depending on your installation method, and press OK:

MSIX - %userprofile%\.affinity\Photo\2.0

EXE - %appdata%\Affinity\Photo\2.0\

In the window that opens, please select log.txt, then attach a copy off this to your reply here.
 
Secondly, please open Windows Run and paste the following string, depending on your installation method, and press OK:

MSIX - %userprofile%\.affinity\Photo\2.0\CrashReports\reports 

EXE - %appdata%\Affinity\Photo\2.0\CrashReports\reports

In the folder that opens, please select the 3 most recent .dmp files (if any are available) and attach these to your reply.

Finally, I'd like to request a copy of your event viewer log, to generate this please do the following.

1. Open Windows Run and type the following - eventvwr
2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications
3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option).
4. Attach this saved file to your reply here.  

Can you also please confirm that none of the following apps are installed on your PC?

Your reply should hopefully include the log.txt, the 3 most recent .DMP crash reports, and the .evtx event viewer log.

Many thanks in advance