Affinity Photo Version 2.2.0 will not create a document and crashes

[jimmywilson]

I tried to use my Photo app tonight and it will not create a document, and just closes the app. I went back to my version 1.0 and the same thing happens.

My Publisher and Designer both will function as they should. I uninstalled the Photo app and reinstalled it, and still have the same result.

Any ideas?

Regards,
Jimmy

 

[NathanC]

Welcome to the forums @jimmywilson,

If the app fails to create a new document/open any existing images, this is normally an indication of a GPU/Driver based issue on your device which is causing Affinity to crash when rendering. I've provided some potential solutions below: 
 

Disable Hardware Acceleration 

Within the apps under Edit > Preferences > Performance try disabling Hardware Acceleration (The last tickbox) and then close the interface and restart the app when prompted to and try again. While in Preferences, check that your 'renderer' setting is assigned to your dedicated Graphics card (if applicable).

 

Update your GPU Drivers  

Make sure that you have the latest available drivers installed for your GPU, i've linked the AMD and Nvidia and Intel driver search tools below, dependant on your GPU. If possible, perform a clean installation of your drivers if given the option. 

• https://www.nvidia.com/download/find.aspx  

• https://www.amd.com/en/support  

• https://www.intel.co.uk/content/www/uk/en/download-center/home.html  

 

Reset drivers via DDU 

If it still freezes/crashes, try doing a complete uninstall of your graphics card drivers using a dedicated tool for this purpose (Such as DDU linked below) and then restart and install your graphics card drivers (using the links above to search) to completely refresh them.   

 https://www.guru3d.com/files-details/display-driver-uninstaller-download.html  

— 

If you’re still having trouble, could you send me a DXDIAG report? To do this, bring up run command (Win + R) and then type in the following: DXDIAG and then press enter. On the new window, press ‘Save all information’ and then save it to a text file on your device and send me a copy of the .txt file. 

Could you also send me a screenshot of your in app performance preferences? 

If there’s any recent crash reports for the app(s) available, could you also send me these? I’ve provided a link to an FAQ post below on finding crash reports. 
 

https://forum.affinity.serif.com/index.php?/topic/168448-where-do-i-find-crash-reports-for-affinity-v2-apps/#comment-963913 

Many thanks

[jimmywilson]

Thank you very much for the suggestions and the resources to help out!

It wasn't generating reports that I could find. My older version asked if I wanted to have reports. but version 2.2.0 doesn't do anything.
You did see I stated it was only Affinity Photo?

 

Thanks again!

Jimmy

 

[jimmywilson]

I went to the app and completed your suggestions under the "Disable hardware acceleration".
This made it possible to render a new drawing! I will follow up with the graphics drivers and such next.

I really appreciate your time and effort to solve my issues. I am confused though as to why the other two apps were not affected.
It's refreshing to to receive excellent suggestions, and thoughtful help comments, and not made to feel stupid.
This has been my first chance to refer to the forum and it was very positive.

Again, thanks so much for your help,

Jimmy