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Posted

My Affinity Publisher 2 folder is missing on iCloud.com. It is in my finder on my Mac and it is present on my iPad Pro. When I create files, they sync and save between each other but nothing appears or is accessible on iCloud.com. The folder in my finder on my iMac is missing the icon and only says Affinity Publisher, not Affinity Publisher 2. Those aren't super big deals but there definitely are some syncing issues with iCloud and the Affinity File Folders. Does any one have an idea to a solution to this? Thank you.

  • Staff
Posted

Hi @wrc04,

I'm also seeing the same problem as you've described on my Mac with the Publisher 'Application Library' type folder not appearing on my iCloud web drive, but i'm freely able to access this folder on the device's iCloud drive, however other members of the team are able to get this folder to sync and appear correctly. Although I am able to get both the Affinity Designer and Photo folders to create and become listed on iCloud web, however.

Unfortunately for me no combination of uninstalling/re-installing my Publisher apps and unsyncing/deleting and re-syncing the iCloud drive with Affinity Publisher would allow to folder to become synced with iCloud web drive, just with the drive and other devices, so I don't have any workaround to get this folder to be listed as it currently stands. I've had multiple versions of the app installed as well as V1 which all use the same 'Affinity Publisher' application library folder so it's possible at some point it has just stopped syncing correctly.

However, with that said I would suggest just creating your own 'Affinity Publisher Files' folder on your iCloud drive to avoid having any of these issues and use that going forward, as there's no major advantage that i'm aware of using the Application created folder.

I'll get this syncing issue logged with the developers since i'm able to replicate the issue, but no cause identified as of yet unfortunately.

  • 4 weeks later...
Posted

I'll add a little wrinkle to the issue noted above.  I participated in the Publisher Beta back before version 1.0 came out.  When I installed that, it created an Affinity Publisher Beta application folder in my iCloud drive. I've long since deleted the Beta version and installed the production version.  I'm currently running version 2.2.1. The Affinity Publisher Beta folder that was created in iCloud shows up on my local icloud drive, but does not appear in iCloud, and I can't rename or remove the Publisher Beta folder (BTW, I have two Publisher Beta folders locally with the exact same contents.)

 

Screenshot 2023-11-09 at 7.16.15 AM.png

  • 4 months later...
Posted

Has there been a fix implemented for this bug?

I have a similar issue where my Affinity Publisher folder is accessible on iPad and iPhone, but not on Mac or the iCloud website. This has not occurred for my Designer or Photo folders (all app are kept up to date).

  • Staff
Posted

Welcome to the forums @BigMike18Ike,

11 hours ago, BigMike18Ike said:

Has there been a fix implemented for this bug?

Unfortunately this issue is still outstanding with the developers, I've bumped the issue with your report. If there are any updates the Serif info bot will automatically reply to this thread.

Posted

Thanks for the response. I've noticed that if I save a file on my iPad, the Publisher App Library immediately appears in iCloud. However, within a few minutes, the folder disappears again. When I open the folder, the attached name appears at the top of finder instead of 'Affinity Publisher'.

Along with this, I can't seem to get Publisher to open any file on my Mac, but it works fine on iPad. I am now essentially limited to publisher work on iPad.

Screenshot 2024-03-22 at 1.24.10 PM.png

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