MiMiof1 Posted October 14, 2023 Posted October 14, 2023 I can't login to any of the Affinity platforms. I get the License Activation screen and "please try again in a moment" message. Any help is appreciated! Thanks Quote
walt.farrell Posted October 14, 2023 Posted October 14, 2023 There's a FAQ with some diagnostic suggestions, but before you try that, it would be interesting to have you try an experiment. When you're at that screen, please right-click and Run Connectivity Check. If it fails that will provide some hints. You could save and upload the log file for us to examine if you don't understand it. (You can look at it with any text browser/editor.) Here's the FAQ: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
MiMiof1 Posted October 14, 2023 Author Posted October 14, 2023 Thank you for your response. I have read through the troubleshooting forum. This started last night. My computer froze with using AD so I rebooted my computer. That's when I started getting this message. I uninstalled and reinstalled AD but that didn't work. I'm running the Connectivity Check now. Quote
MiMiof1 Posted October 14, 2023 Author Posted October 14, 2023 4 hours ago, walt.farrell said: There's a FAQ with some diagnostic suggestions, but before you try that, it would be interesting to have you try an experiment. When you're at that screen, please right-click and Run Connectivity Check. If it fails that will provide some hints. You could save and upload the log file for us to examine if you don't understand it. (You can look at it with any text browser/editor.) Here's the FAQ: I can't get the connectivity check to do anything. Its been running for over 2 hrs now Quote
walt.farrell Posted October 14, 2023 Posted October 14, 2023 7 minutes ago, MiMiof1 said: I can't get the connectivity check to do anything. Its been running for over 2 hrs now I wouldn't have expected that. But in that case, I can't think of any suggestions other than the ones in the FAQ. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
MiMiof1 Posted October 15, 2023 Author Posted October 15, 2023 39 minutes ago, walt.farrell said: I wouldn't have expected that. But in that case, I can't think of any suggestions other than the ones in the FAQ. FAQ/troubleshooting was no help either. This just happened out of the blue. I've had others tell me its happening to them also. Quote
Staff NathanC Posted October 15, 2023 Staff Posted October 15, 2023 Hi @MiMiof1, This may require that the app be factory reset to it's default settings if the connection checker is failing to create a log, the problem persists after a reboot and the FAQ solution does not help, I'd first just start with the below with a limited version of the app reset: Quit All Affinity Apps Hold down CTRL and launch Designer 2 While still holding CTRL A 'Clear user data' menu will appear with three ticked boxes, in addition tick 'Reset Account Data' and 'De-activate affinity 2 apps' at the bottom Press 'Clear and the activation screen should prompt, try activating again. If the above doesn't work this will likely require a more thorough app factory reset. This will reset any custom brushes, assets etc installed so these will need to be re-imported/downloaded after. Follow the instructions as above to launch the 'Clear user data' menu Tick All the boxes in the interface for a full reset Press 'Clear' and the app will now launch, try activating again. Quote
MiMiof1 Posted October 15, 2023 Author Posted October 15, 2023 8 hours ago, NathanC said: Hi @MiMiof1, This may require that the app be factory reset to it's default settings if the connection checker is failing to create a log, the problem persists after a reboot and the FAQ solution does not help, I'd first just start with the below with a limited version of the app reset: Quit All Affinity Apps Hold down CTRL and launch Designer 2 While still holding CTRL A 'Clear user data' menu will appear with three ticked boxes, in addition tick 'Reset Account Data' and 'De-activate affinity 2 apps' at the bottom Press 'Clear and the activation screen should prompt, try activating again. If the above doesn't work this will likely require a more thorough app factory reset. This will reset any custom brushes, assets etc installed so these will need to be re-imported/downloaded after. Follow the instructions as above to launch the 'Clear user data' menu Tick All the boxes in the interface for a full reset Press 'Clear' and the app will now launch, try activating again. This worked.....Hold down Control as the app opens. From the screen that appears, choose to reset account data and license under all Affinity apps. Then try again walt.farrell 1 Quote
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