Jump to content
You must now use your email address to sign in [click for more info] ×

Payment method not accepted

Recommended Posts

  • Staff


Welcome to the forums.

I have searched our store for the email address linked to your forum account and see that your payments failed.  When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. 
This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. 
Here's a link to an article on our forum covering failed payments.  It gives advice on various measures you can take to avoid this happening again in the future.  Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser.  
 If you have any questions, please email affinityorders@serif.com
Link to comment
Share on other sites

The problem is that the three payments above are on hold by Affinity.

My bank say there is nothing I can do whilst Affinity hold those funds.

As there are many other people reporting the same problem and you have a pre-written advice article about this problem this would suggest it’s Affinity’s payment method that causing the problem and you should change (maybe to payment via PayPal only).

when are you going to release my funds?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.