License activation box keeps appearing out of the blue.

[alg]

Hi.
Please could someone enlighten me with my recent problem.

I have affinity photo2 purchased and downloaded from Affinity many months ago. Its been installed on both on my laptop and desktop.

For some unknown reason the license activation box keeps appearing just on my desktop, which I am unable to clear down. Email address and password are both correct.

I have even tried another download without success, however it loads and can be used on my laptop.

Thanks in advance for any help offered   

[walt.farrell]

Is Photo 2 the only Affinity V2 application you have installed?

What happens when you enter the Affinity ID and password? 

If you're on Windows:

1. Did you purchase from Serif, or via the Microsoft Store?

2. If from Serif, did you install using the MSIX installer or the EXE installer?

 

[alg]

Thanks Walt.

I have only updated on Photo V2 I didn't update the other 2 apps.

Affinity ID is my email address, along with password which is correct, isn't accepted, I'm prompted "please try again later" 

I'm on window

Purchased from serif.

I cant remember the installer.

I have been editing images since updated months ago with out any problem 

Alg

 

 

[SFurniss]

@alg

Here's a link to a post covering common issues when activating the apps.

As Walt hinted at, the issue may be linked to a mix of MSIX and MSI files on your machine. In which case, you could try deleting all files related to the apps and then reinstalling with just one file type.

[alg]

17 hours ago, SFurniss said:

@alg

Here's a link to a post covering common issues when activating the apps.

As Walt hinted at, the issue may be linked to a mix of MSIX and MSI files on your machine. In which case, you could try deleting all files related to the apps and then reinstalling with just one file type.

Thanks for responding SFurniss.

I have uninstalling Photo2. Downloaded msix installer and then reinstalled Photo 2 only to find I still unable get passed the license activation box.

I will have to leave it for now for a few days until I can get help 

[SFurniss]

@alg

If you can email affinity@serif.com we can look into this further for you. Please reference this forum post in your email.

[MiMiof1]

I'm having the same issue.  How do I fix it?
I can log into the website just not ADv2

Edited October 14, 2023 by MiMiof1