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License activation box keeps appearing out of the blue.


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Hi.
Please could someone enlighten me with my recent problem.

I have affinity photo2 purchased and downloaded from Affinity many months ago. Its been installed on both on my laptop and desktop.

For some unknown reason the license activation box keeps appearing just on my desktop, which I am unable to clear down. Email address and password are both correct.

I have even tried another download without success, however it loads and can be used on my laptop.

Thanks in advance for any help offered   

Affinity Photo 2 License Activations.png

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Is Photo 2 the only Affinity V2 application you have installed?

What happens when you enter the Affinity ID and password? 

If you're on Windows:

1. Did you purchase from Serif, or via the Microsoft Store?

2. If from Serif, did you install using the MSIX installer or the EXE installer?

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1

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Thanks Walt.

I have only updated on Photo V2 I didn't update the other 2 apps.

Affinity ID is my email address, along with password which is correct, isn't accepted, I'm prompted "please try again later" 

I'm on window

Purchased from serif.

I cant remember the installer.

I have been editing images since updated months ago with out any problem 

Alg

 

 

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@alg

Here's a link to a post covering common issues when activating the apps.

As Walt hinted at, the issue may be linked to a mix of MSIX and MSI files on your machine. In which case, you could try deleting all files related to the apps and then reinstalling with just one file type.

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17 hours ago, SFurniss said:

@alg

Here's a link to a post covering common issues when activating the apps.

As Walt hinted at, the issue may be linked to a mix of MSIX and MSI files on your machine. In which case, you could try deleting all files related to the apps and then reinstalling with just one file type.

Thanks for responding SFurniss.

I have uninstalling Photo2. Downloaded msix installer and then reinstalled Photo 2 only to find I still unable get passed the license activation box.

I will have to leave it for now for a few days until I can get help 

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