Printing woes

[ClioPam]

hi , Good evening. 

I am encountering a problem and when i print i have a thin white border on the long sides which i dont want. i have Borderless printing on. a green dotted lane appears in the print preview box. help please ? 

[Hangman]

Hi @ClioPam and welcome to the forums,

I find on my Epson SC P600 even with borderless printing enabled when using both A4 and A3 borderless printing presets I still have to set scaling to 101% to avoid a thin white border on the print so you may need to run some test prints using a similar technique to see the optimal setting required to avoid the white line…

I’m not entirely sure what the green dotted line you see represents, I know that is used to signify a new artboard in the document setup dialog but I’ve never seen it in the print dialog window. I usually see a red mask type overlay if the scaling is incorrect for the print preset…

Which OS and printer are you using?

[ClioPam]

Hi Hangman, Thank-you for your reply i hope you are well ? I am using Windows with a Canon ip8750.  When i select "Fit to Printable" the print preview box has a green dotted line inside it. And then when i print it, sure enough there are two thin white borders, where the green dotted lines where. My question is how do i eradicate this problem please ? 

Is there a tutorial somewhere on printing please ? as there is scant information on printing with Affinity. Books i have bought about Affinity and even the official workbook written by Affinity themselves, hasn't anything about printing in there PIC 1.emlPIC 1.emlPIC 1.emlPIC 1.eml

[Hangman]

Hi @ClioPam,

Thanks for providing your printer details...

I note from your screengrab that the print you're making is 5" x 7" (13 x 18 cm). The manual states the following:

• Borderless Printing is not available for legal, A5, B5, or B4 sized paper, envelopes, or non-canon genuine art paper.

A 5" x 7" print is smaller than A5 so I suspect the green dotted lines are therefore a literal indication showing where the white borders are going to appear on the print.

The way I print borderless prints which are too small for my printer to handle is to make the print slightly larger and then include bleed and crop marks which for my printer can be set in the print driver, print on an A4 sheet of paper and trim the print afterwards or if printing two A5 prints, I put two up on an A4 sheet, print borderless and then trim across the centre of the page.

[R C-R]

8 hours ago, Hangman said:

The manual states the following:

• Borderless Printing is not available for legal, A5, B5, or B4 sized paper, envelopes, or non-canon genuine art paper.

From what I have read in the forums, it seems that there are many different models of Canon & perhaps other brands of printers that will do borderless printing only for certain paper sizes, but the additional "non-canon genuine art paper" limitation seems like an odd one.

Perhaps this has something to do with ink spilling/leaking into other parts of the mechanism?

[v_kyr]

10 hours ago, Hangman said:

I note from your screengrab that the print you're making is 5" x 7" (13 x 18 cm). The manual states the following:

• Borderless Printing is not available for legal, A5, B5, or B4 sized paper, envelopes, or non-canon genuine art paper.

A 5" x 7" print is smaller than A5 so I suspect the green dotted lines are therefore a literal indication showing where the white borders are going to appear on the print.

Not all apps do, or can handle all printer paper formats, the right way. For making borderless image prints on photo paperI often use an older by Canon printers accompanied Canon print utility (named Canon Easy-PhotoPrint EX) available for Win/Mac which always does a flawless job here for selected images and different paper formats.

Here as an example setup for borderless 13 x 18 cm printing ...

 

Now where I write this, I recall that some other forum user some time ago had similar problems also with a Canon ip8750 printer (a forum search might show that older related thread).

[ClioPam]

Hi Hangman,

Thank-you for your reply. You are very patient, sorry i am trying to provide a better explanation of my problem by adding  photographic examples that are on my i-phone but Affinity Forum won't let me saying "email address is already in use". So i'll try my best describing more the problem. The Canon ip8750 is well able to print 5" x 7" (with no unwanted borders) and can even print smaller 6" x 4 " (with no unwanted thin white border) as i have them framed on my wall. Which Manual are you referring to please ?

[ClioPam]

Thanks RC-R and V_kyr ; no spilling ink and Canon ip 8750 prints 5" x 7" prints  with no white borders. I'll try and get some new examples, as i-phone photos not very compatible with Window 11 desktop to show you.

[Hangman]

Hi @ClioPam,

28 minutes ago, ClioPam said:

i am trying to provide a better explanation of my problem by adding  photographic examples that are on my i-phone but Affinity Forum won't let me saying "email address is already in use".

You should be able to make screengrabs of your PC or Laptop screen which you can then hopefully upload to the forum as either PNG or JPEG files. That would perhaps allow us to see a little bit better the problem you're experiencing in the Print Preview window...

30 minutes ago, ClioPam said:

The Canon ip8750 is well able to print 5" x 7" (with no unwanted borders) and can even print smaller 6" x 4 " (with no unwanted thin white border) as i have them framed on my wall.

Thanks for confirming, that is good to know...

31 minutes ago, ClioPam said:

Which Manual are you referring to please ?

I basically downloaded a manual from Canon's website here...

https://www.canon.co.uk/support/consumer/products/printers/pixma/ip-series/pixma-ip8750.html?type=manuals

This downloads the manual for the ip8700 series and says the following in relation to borderless printing, though it sounds as though the information is factually incorrect as you've clearly had no issues printing borderless 5" x 7" and 6" x 4" prints previously...

Page 30

• If you select plain paper as media type or if you select B5/A5-size as paper size, the print data is printed with border even when you select the borderless print setting.

Page 77

• Borderless Printing is not available for legal, A5, B5, or B4 sized paper, envelopes, or non-Canon genuine art paper.

Page 235

• When a page size that cannot be used for borderless printing is selected, the size is automatically changed to the valid page sizes for borderless printing.
   
• When Other Fine Art Paper, Envelope, High Resolution Paper or T-Shirt Transfers is selected from the Media Type list on the Main tab, you cannot perform borderless printing.
   
• When the ratio of the height to the width differs from the image data, a portion of the image may not be printed depending on the size of the media used. In this case, crop the image data with an application software according to the paper size.
   
• Setting a large amount of extension allows you to perform borderless printing with no problems. However, the portion of the document extending off the paper range will not be printed and for this reason, the subjects around the perimeter of a photo may not be printed.

 

[v_kyr]

• canon ip8750 site:forum.affinity.serif.com

 

[R C-R]

@v_kyr, the site search link produces about 38 results but none that I checked seem very relevant here. Can you narrow it down to the one(s) you think are?

[v_kyr]

9 minutes ago, R C-R said:

@v_kyr, the site search link produces about 38 results but none that I checked seem very relevant here. Can you narrow it down to the one(s) you think are?

I don't have the time to check them all (sorry but can't always make everybodies homeworks), so that's something I leave for those to do which have a Canon ip8750 printer and problems with that. - Also I did that search just in order to find that older posting I told above to remember vaguely, which I already did pointed to above!

[R C-R]

5 minutes ago, v_kyr said:

I don't have the time to check them all (sorry but can't always make everybodies homeworks), so that's something I leave for those to do which have a Canon ip8750 printer and problems with that. - Also I did that search just in order to find that older posting I told above to remember vaguely, which I already did pointed to above!

I don't think anybody is expecting or asking you to do their 'homework' for them; I just thought there might be something in those topics that you already had identified as being relevant here. Thus my question to you.

[v_kyr]

50 minutes ago, v_kyr said:

Also I did that search just in order to find that older posting I told above to remember vaguely

I remembered that some people had borderless printing problems with that printer. - Other than that it's no rocket science to add here just a few more keywords to the search querry taken from the OP's statements, like "white border" ... etc., which then greatly limits the number of listings ...

• canon ip8750 white border site:forum.affinity.serif.com
• canon ip8750 borderless white border site:forum.affinity.serif.com

 

 

[ClioPam]

Thank-you both for your replies, I realised i  had not "Resized Document" to 5" x 7" and > saved as  before printing. And alas now the green dots inside print-preview box has disappeared     and down to a white border on just one side.  I think i better had immerse myself in reading the ip8750 manual thank-you for providing the Canon link, homework it is then.

Best get the up to date driver too   When ready to add the download, do i just tick "adding software"  and don't have to tick all the boxes eg. My Garden. Is it like starting from square one all over again getting the latest driver ?  Do you have to go through the long, nail biting  scarey process of reconnecting  your printer to get it online again ?

[Hangman]

Hi @ClioPam,

Out of interest, did you try making a print scaled to 101% or 102% regardless of the green dots you see in the print preview window to see whether that is sufficient to remove the white border you’re currently seeing when making the actual print?