Affinity Photo 2.2 Crashes 100% of the time!

[josephhansen]

I've been trying to get the newest version of Affinity Photo to work all evening. I have yet to go longer than 1 minute without a crash. This is what happens, every single time I open the program: 

Using Windows 10, I have 64 GB of RAM and a Nvidia 3070 Ti, so my computer is definitely not the problem here

[cookepuss]

I tend to run into a hard crash in one of three different scenarios.

1. If the file size is too big
2. If there's a GPU conflict
3. If I'm dragging/dropping multiple files in at once.

In all three cases, the solution tends to be fairly straight forward.

1. Reduce my image dimensions or bit depth. Like you, I've got 64GB of RAM. However, large files can still hang up or crash apps. For this reason, I generally try to restrict my image dimensions to no more than 8k. I've worked with higher resolutions, but things can get a little dicey. This isn't unique to Affinity. File sizes can get big pretty fast - especially if you have multiple layers, alpha channel, and higher bit depths. Mind your math.
2. Disable GPU acceleration. If you, like me, work with other GPU enabled apps in the background then you're eventually going to run into a situation where they're both fighting for control and Affinity loses. I've got a 4090 so having to turn off GPU acceleration is annoying. However, my GPU is a i9-13900k so it "hurts" a little less. FWIW, I find myself having to do this with Libre Office too, turning off the OpenCL functionality. Having it turned on sometimes results in hard crashes under similar circumstances.
3. Don't drag in multiple files Drag-n-Drop with Affinity can be hit or miss. It works well sometimes, but hard crashes the app others. Just drag in one at a time. Better yet, use the file open dialogue instead.

Check your NVIDIA drivers too. Make sure that they're up to date. It could be that simple. Overall, Affinity is largely stable. Barring the existence of the above scenarios or driver issues, I can't imagine (m)any other reasons why you'd get a hard crash like this.

[RichardMH]

Also try holding control when you start it up and clearing the user defaults.

[Dan C]

Hi @josephhansen,

Sorry to see you're having trouble!

Can you please open Edit > Settings > Performance and provide a screenshot of your settings here for me?

I'd also like to request a copy of the apps log.txt file - to find this please open Windows Run (Windows Key + R) then paste the following string and press OK:

If using MSIX - %USERPROFILE%\.affinity\Photo\2.0\

If using EXE - %appdata%\Affinity\Photo\2.0\

In the window that opens, please select log.txt, then attach this to your reply here.

Many thanks in advance!