AF-Photo v2.2.0 crashes when editing in Photo Persona

[pfi]

Sorry about the vague title, but I'm not sure how else to summarize it.

The image (see attached video) I was editing was an HDR merge of two images.  The resulting image has not been saved and I assume it is still somewhere in a file buffer, because it gets reloaded after every crash.

I had 5 crashes while working in an HSL shift adjustment (may be coincidental?).

Crash 1:  after some HSL adjustments ('general' and 'green') I selected the crop tool to straighten and crop the image, at which point AF crashed.

Crashes 2, 3(or4) and 5: These were all similar. While doing some HSL adjustments, I reversed some adjustment areas with the Paint Brush Tool (black brush), using rapid mouse click-and-move actions when the crash happened (see video on crash 5 - crash 2 and 3 happened sooner than did 5)

Crash 4(or3): After restarting AF, and after the images reloaded (4 in total, 3 focus-merged, 1 HDR) it simply crashed when I selected the HDR image (left image in document bar).

Attached: video of crash 5  (the screen recorder (X-Box??) does not pick up the HSL adjustments), 5 crash reports.

If I can provide anything else that may be useful, please let me know.

(As I mentioned in a previous post, I see random AF crashes every now and then.  While the crashes are not ideal, AF usually recovers after I restart it (though occasionally I lose all of my adjustments before the crash) - so it is more difficult to know what exactly caused the crash and I don't bother with a report. But since this crash happened 5 time in a row I hope that the crash reports contain some info to identify the cause.

I often have AF running for days and before it crashes (should it crash, that is) AF gets sluggish and not very responsive, or it shows some weird artifacts, like random spots in the image. I'm just wondering about memory leaks that build up over time?)

8901373c-7567-499b-8c25-0b8e23042d5c.dmp fb167264-5414-4674-a535-232d7ecff3f1.dmp a595df0f-5c3a-46a8-b94c-31a7cec4db7c.dmp 7f139aae-8245-40ec-9ebb-9ae76e771b1f.dmp 1ff349d9-6973-4617-b405-fedf71dfdec2.dmp

[stokerg]

Hi @pfi,

The crash reports point to libraster.dll which is used for rendering the document, which may explain some of the issues you see on screen before the crash happens.

Couple of things to try, if you go into Settings for Affinity and on the Performance section, if Hardware Acceleration is enabled, untick it, close Settings and you'll be asked to restart Affinity.  Once restarted, try your normal workflow again and see if you get a crash.

It would also be worth making sure your graphics card drivers are fully up to date as well.

[pfi]

It was difficult to get it back to the state where it was consistently crashing.  Having disabled hardware acceleration may have addressed the rapid mouse click-and-move action crash as demonstrated above.  However I can consistently reproduce Crash 1 (see above) by selecting the crop tool, doing some straightening and then a crop.  It will consistently crash on the crop.

The attached video shows  (again, File-Open-dialogue boxes are not recorded):

- loading a raw file, entering  photo persona and straightening and cropping the image - successfully

- loading the saved HDR.aphoto of the HDR merged image, straightening the image and then apply the crop - crash

edcc0d40-e999-42a7-b414-34ab6aacfcf6.dmp

[stokerg]

Hi @pfi,

It's still crashing in the same place, Libraster.dll

Can you just go back into Settings and where you the Renderer, set that to WARP and close settings and you'll be asked to restart Affinity, once restarted try editing the saved .afphoto file and see if you get a crash.  WARP skips past the graphics card and uses software for the rendering, so would be interesting to see if you get a crash then.  

I've also tried replicating this crash with a saved HDR merge I have and haven't been able to.  Just to make sure there isn't a wider issue here,  could you upload the saved .afphoto file you are using to our Dropbox here and I'll see if can get the same crash with your file  

 

 

[pfi]

I tried to submit my reply several times, but I kept getting 403 errors.

I have now logged out and back in again, maybe it will fix it.

 

If it does submit OK then there is Affinity-web-SubmitReply.jpg with the original message (I lost the copy) - if not ... will copy files to dropbox!

345ef0a4-1846-4d1a-b5c0-dd9729255b33.dmp

[pfi]

just wondering, did the last reply come through, or do you need more information?

[stokerg]

Hi @pfi,

Can you just try the WARP setting again please and when it crashes, can you attach the latest crash report file?  I'm hoping if it crashes in WARP there will be some more information in the report to help track down the cause.  Also, please do make sure your graphics card drivers are up to date and even doing a clean install of them might help at this stage.

As of yet tho, I've been able to work with your file on my Windows laptop without any crashes.

[pfi]

Here it is.   I just started on AF2.2.1 and it crashed again on cropping.

 

As mentioned above, my PC automatically gets updated with the latest Win-10 and Dell hardware drivers.  Hopefully there is some useful information.

12bcd96b-c0cb-4b19-8d90-5d2704e30539.dmp

[stokerg]

Hi @pfi,

I'm just waiting to see if our QA team can get anything useful from the latest crash report.

In the meantime, you just try signing up for the beta and see if the same workflow causes you a crash?  You can sign up for the beta here

[pfi]

I had just upgraded to 2.3.0.2114 beta, loaded a few (5) images, 2 jpeg and 3 raws.  I edited all of them, saved two and went on to do some final touches with 'dodge and burn' when AP crashed.

I started up AP again, the images did not get reloaded (I must check my configuration - don't know why it should have changed?).  I loaded the one I was working on (raw - AF asked if I want to reload last session (?)) - yes!) and AP immediately crashed again.

I went through the same process, but this time I was not asked and AF loaded the raw file and all my edits were lost.

Seeing I am getting a number of these crashes, I am wondering if my hardware is not compatible with AF??  I don't experience any issues with my other photo editing software, which I don't use as much, I must admit.

I attach the two crash reports - maybe you can check if these crashes are related to the one of this topic - thanks.

(anything else I can provide you with?)

ca0705c7-65d6-4ecf-9fc9-cd73a28cf0d9.dmp f45003aa-3998-45e1-ab5a-dd7387f056ad.dmp

[stokerg]

Hi @pfi,

Just to update you here.  I ran the crash reports past the QA team and they have had me add them to a bug report that we have logged with the Developers, which matches up with your crash report.  

This bug report still needs further investigation by the Developers as it appears to be affecting a few users but all with a different workflow.  I know this isn't much help as of now, but this has been logged and is being investigated.

[pfi]

Thanks for the note and I appreciate you looking into this issue.

(I noticed that I have use the abbreviations AP and AF synonymously for 'Affinity Photo'  (AffinityFoto) - I apologies, I did not mean to confuse!)

[pfi]

As I am experiencing more crashes, maybe the following two actions have something to do with the crash:

- Most (all?) of the crashes seem to happen when working on focus merged (or HDR merged) images. I am currently doing a lot of that and maybe that's why I have been  seeing so many crashes recently.

- The most recent two crashes happened when converting format (under Photo Persona-Document - in my case usually from RGB/8 to RGB/16).  I have seen a few crashes on this action before.

Crash reports are available.

[pfi]

Not a good start to Affinity-Photo 2.4 - more crashes, more frustration.

Downloaded AP-2.4, loaded 4 images, a few adjustments, a few strokes with the clone brush and - crash.

Am I the only one who experiences these crashes?  And again, I have to ask whether AP is incompatible with my hardware.  I just have not had a good run with AP, no matter how hard I try to make it work for me.

d3306465-a40d-4875-a96b-aa725119c0d4.dmp

[Alfred]

On 12/16/2023 at 2:19 AM, pfi said:

(I noticed that I have use the abbreviations AP and AF synonymously for 'Affinity Photo'  (AffinityFoto) - I apologies, I did not mean to confuse!)

 If you use the abbreviation APh there will be even less room for confusion! Some users use the abbreviation AP for Affinity Publisher (which should be abbreviated as APub or APu).