RedSnapper Posted October 11, 2023 Posted October 11, 2023 Windows 11 Photo v2 keeps crashing during editing. Today it crashed and now won't relaunch from the taskbar. I tried launching from the Apps list and that doesn't work either. So, now I can't use it. Any ideas now to resolve this problem, Thanks. Quote
RedSnapper Posted October 12, 2023 Author Posted October 12, 2023 16 hours ago, RedSnapper said: Windows 11 Photo v2 keeps crashing during editing. Today it crashed and now won't relaunch from the taskbar. I tried launching from the Apps list and that doesn't work either. So, now I can't use it. Any ideas now to resolve this problem, Thanks. The only way that I can launch the App is from Faststone Viewer. Quote
walt.farrell Posted October 12, 2023 Posted October 12, 2023 What are your settings in Faststone Viewer for launching Photo 2? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Staff Lee D Posted October 12, 2023 Staff Posted October 12, 2023 @RedSnapper If you right click an existing file and select Open With Affinity Photo does it open? When you use Faststone Viewer to open Photo, does it then remain open until you close it? Can you check the apps Settings > Performance to see if Hardware Acceleration is enabled, if so turn it OFF and restart the app. You can also try resetting the app, hold down CTRL and open, some options should appear, release the key and click Clear. Quote
RedSnapper Posted October 15, 2023 Author Posted October 15, 2023 In faststone I execute a script. StartAfiinity2.bat. It contains "start /b affinityphoto2.exe %1 exit" This is the only way I can launch the app. exit I did right click on a file Open with Affinity Photo 2" and nothing happens. I have reinstalled the base version and when it opens it wants to upgrade 2.1. I click Yes and when it finishing installing it crashes. I repeat the process and it wants to upgrade to 2.2 again when it finishes installing it crashes. I launch again by running the script and did some editing but when I ran a macro it crashed. I turned OFF Hardware Acceleration and it made no difference. I still have beta 2.2 installed. I guess that can be uninstalled now? Quote
walt.farrell Posted October 15, 2023 Posted October 15, 2023 26 minutes ago, RedSnapper said: In faststone I execute a script. StartAfiinity2.bat. It contains "start /b affinityphoto2.exe %1 exit" This is the only way I can launch the app. exit That looks like you have installed using the MSIX installer, and have created that .bat file to use the App Execution Alias that the installer provides. If you have an icon/shortcut on the Taskbar that you added for one version of the MSIX-based app, and you perform an update of the application, you need to recreate that icon/shortcut before it will work. However, starting from the Windows Start menu (not some other application you've installed to substitute for the Start menu) should still work. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Pšenda Posted October 15, 2023 Posted October 15, 2023 6 hours ago, walt.farrell said: ... and you perform an update of the application, you need to recreate that icon/shortcut before it will work. It would be good to mention this in the FAQ. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
RedSnapper Posted October 16, 2023 Author Posted October 16, 2023 I created a video to show that when trying to launch Affinity Photo from the list of Apps nothing happens. I also right click App click More and click Pin to Taskbar and nothing happened. I just did as above above again snd it worked. I have no idea why it stopped working and no idea why it now works. Thanks for all the help and advice anyway. 20231016_132908.mp4 walt.farrell 1 Quote
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