Michael Werner Posted October 9, 2023 Posted October 9, 2023 Hello, again and again I have the problem that Affinity Photo adds strange graphic bars when exporting a file. On the example image two errors are visible, the file was exported to PNG format. In the original .afphoto file everything is fine. Where is the error? Greetings Michael Affinity version 1.10.6.1665 Quote
walt.farrell Posted October 9, 2023 Posted October 9, 2023 Welcome to the Serif Affinity forums. In the application Preferences, under Performance, if you're on Windows you can try turning off Hardware Acceleration (OpenCL) which will probably resolve the problem. If you're on Mac I'm not sure what to suggest, but it's in the same area. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Michael Werner Posted October 9, 2023 Author Posted October 9, 2023 Unfortunately that didn't help, now I have more graphic errors ... Quote
Staff Callum Posted October 9, 2023 Staff Posted October 9, 2023 Hi Michael Welcome to the forums! Sorry to hear you are continuing to have issues after disabling Open CL please could you provide a screenshot of the entire performance preferences window? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Michael Werner Posted October 9, 2023 Author Posted October 9, 2023 Where can I find the entire window with the power settings? This is how I disabled hardware acceleration: 1. open this via [Windows] + [R] and enter "regedit" in the text field. Confirm with "OK". 2. click on the folder "HKEY_CURRENT_USER" on the left side of the page and on "SOFTWARE". 3. then select "Microsoft" and "Avalon.Graphics". 4. create a new key by right-clicking on a free area and selecting "New" and "DWORD value (32-bit)". Name the key "HWAcceleration". Double-click on the key and set the value to "1". Confirm with "OK". After restarting the computer, the hardware acceleration is deactivated. Quote
carl123 Posted October 9, 2023 Posted October 9, 2023 In Affinity Photo goto... Edit > Settings > Performance You will find a hardware acceleration setting there (switch it off if it is on) This is also the screenshot @callum wanted Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
Michael Werner Posted October 9, 2023 Author Posted October 9, 2023 Ahh Now it works fine, thanks! Quote
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