walt.farrell Posted December 29, 2023 Share Posted December 29, 2023 3 hours ago, LLscud said: but no amount of waiting Where are the files located (iCloud, perhaps?) and how long did you wait? If it's the Sonoma and iCloud resynch processing it could take hours, possibly overnight. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
LLscud Posted December 29, 2023 Share Posted December 29, 2023 37 minutes ago, walt.farrell said: Where are the files located (iCloud, perhaps?) and how long did you wait? If it's the Sonoma and iCloud resynch processing it could take hours, possibly overnight. The files are resident on my MacBook Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 29, 2023 Share Posted December 29, 2023 8 minutes ago, LLscud said: The files are resident on my MacBook And not in a folder that is controlled by iCloud or other cloud service? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
LLscud Posted December 29, 2023 Share Posted December 29, 2023 6 minutes ago, walt.farrell said: And not in a folder that is controlled by iCloud or other cloud service? That is correct. Not stored in the iCloud. Not in DropBox. Not in any other cloud service. In a folder, in the hard drive under documents. Quote Link to comment Share on other sites More sharing options...
Oufti Posted December 30, 2023 Share Posted December 30, 2023 2 hours ago, LLscud said: Not in any other cloud service. In a folder, in the hard drive under documents. Sorry for insisting but are you sure the Desktop & Documents folders on your internal drive are not synced with iCloud (via System settings > iCloud)? (Click on the picture for details.) Alfred and walt.farrell 2 Quote Affinity Suite 2.5 – Monterey 12.7.5 – MacBookPro 14" 2021 M1 Pro 16Go/1To I apologise for any approximations in my English. It is not my mother tongue. Link to comment Share on other sites More sharing options...
LLscud Posted January 5 Share Posted January 5 On 12/29/2023 at 7:44 PM, Oufti said: Sorry for insisting but are you sure the Desktop & Documents folders on your internal drive are not synced with iCloud (via System settings > iCloud)? (Click on the picture for details.) That was the problem. Thank you. I hadn't realized that my tech guy turned on iCloud. I turned it off and file opened as expected. Oufti 1 Quote Link to comment Share on other sites More sharing options...
PakBell Posted January 11 Share Posted January 11 I'm having a similar problem opening previously created files. This is a new problem for me that started 2 days ago. My documents are stored on iCloud and synced to my HD. But I tried copying the afpub document to a non-synced portion of my HD, and also to a USB drive, but was unable to open. Yesterday the document stored in iCloud, synced to HD, did eventually open - I don't know how long it took, but at least an hour. I was able to successfully work on it the rest of the day, but today can't open it. Examining my files I notice two files for each document: fn.afpub and a hidden fn.afpub~lock~, where fn is filename. The latter is identified as an Affinity Lock File. These lock files exist whether the .afpub file is in iCloud, in a non-synced portion of my HD, or on the USB drive. I've checked my older .afpub files (older than this week); no afpub~lock~ files exist for them. What are these lock files, and why are they here? I assume they have something to do with the problem that we on this thread are having in opening files. I'm glad I found this thread. Thanks for the help given so far on it. Affinity Publisher 2 2.3.1. MacOS Sonoma 14.2.1. Quote Link to comment Share on other sites More sharing options...
Komatös Posted January 11 Share Posted January 11 36 minutes ago, PakBell said: What are these lock files, and why are they here? Hi and welcome to the forums. The lock files prevent projects that are already open in one Affinity app from being opened simultaneously in another Affinity app or from being edited by several people at the same time. In the event of program crashes, the file currently being edited may not be logged out properly, which can have fatal consequences when using cloud services. It is therefore strongly recommended that you first save to an internal storage medium and only then back up to the cloud. Quote MAC mini M4 | MacOS Sequoia 15.1.1 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2161) Affinity Suite V 2.5.6 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.” Link to comment Share on other sites More sharing options...
walt.farrell Posted January 11 Share Posted January 11 1 hour ago, PakBell said: I'm having a similar problem opening previously created files. Please describe your problem in more detail. Exactly what happens when you try to Open them? How are you trying to Open them? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Dan C Posted January 12 Share Posted January 12 Hi @PakBell, Welcome to the Affinity Forums & sorry to hear you're having trouble! Under Apple > System Settings > Privacy & Security > Files and Folders > expand each Affinity app and please disable 'iCloud Drive' for each app. Now restart your mac and try loading your files once again for me - do these now open in a more expected timeframe please? Quote Link to comment Share on other sites More sharing options...
JSS Posted March 11 Share Posted March 11 I am having the same problem! I tried the Apple > System Settings > ... > Files and Folders and disabled iCloudDrive. Didn't work. Please help! MAC OS 14.3.1, Designer V2 up to date Chapter 1.afdesign Quote Link to comment Share on other sites More sharing options...
JSS Posted March 12 Share Posted March 12 Someone please help. I'm dead in the water. I've tried everything suggested on this forum thread (twice), and I still can't get my file to open. Quote Link to comment Share on other sites More sharing options...
Dan C Posted March 12 Share Posted March 12 I'm sorry to hear this @JSS & thanks for your file provided! I can confirm that I'm having no trouble loading this document on macOS or Windows, indicating it may be an issue specific to your local machine. Firstly, please ensure the Affinity app is fully closed/quit then restart your mac. Once done, please download a recreated version of your file (linked below) and try opening this, instead of the current version that you have. https://www.dropbox.com/scl/fi/24nevvjbm3uhzey3ekf84/Chapter-1_RS.afdesign?rlkey=p9c3wnodhp6scdlvc6on8oqbc&dl=0 Does this load as expected please? Quote Link to comment Share on other sites More sharing options...
JSS Posted March 12 Share Posted March 12 17 minutes ago, Dan C said: Does this load as expected please? YES! Thank you so much! The file you sent back opened in both a local HD only and in an iCloud synced folder. My original file still does not open. What is going on here? iCloud is an integral part of my workflows. I can't just turn off sync on my Desktop and Downloads. (I tried un-sync as recommended in this thread, and that didn't work.) This happened on a different file once before - but it was not important so I assumed it got corrupted somehow and tossed it in the trash. What do I do if this happens again to an important file? Quote Link to comment Share on other sites More sharing options...
JSS Posted March 12 Share Posted March 12 36 minutes ago, Dan C said: I can confirm that I'm having no trouble loading this document on macOS or Windows, indicating it may be an issue specific to your local machine. My local machine is a new MacBook Air (M2, 2023) running Sonoma 14.3.1. I just saw 14.4 is available, but I have not installed it yet. Again - thank you. I LOVE this software! Quote Link to comment Share on other sites More sharing options...
Dan C Posted March 12 Share Posted March 12 Thanks for letting me know - I'm certainly glad to hear this is working with my recovered file and we appreciate your kind feedback! 5 hours ago, JSS said: iCloud is an integral part of my workflows. I can't just turn off sync on my Desktop and Downloads. The suggested fix for this issue should not require you disabling Sync for your Desktop / Download folders - specifically the option within macOS is for the Affinity apps only and does not affect iClouds ability to sync these files with the cloud. Perhaps you have disabled the incorrect option within macOS settings in your testing? 5 hours ago, JSS said: What do I do if this happens again to an important file? Of course we certainly hope this should not occur again and our team are investigating potential causes of this issue, to reduce the frequency of such file errors in the future - though as with any computer application and file, we unfortunately cannot make any guarantees that a file will never become corrupted. We can however reassure you that the Affinity Support team will always be happy and willing to assist, and often are able to recover these files, as you've found above. I hope this clears things up Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
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