MWOO Posted September 23, 2023 Share Posted September 23, 2023 Two issues so far: 1) Line width - value doesn't increment correctly via 'slider' - used to be perfect. Pic attached ... 2) Entire system crashes often - seems to be a memory issues as the software 'grabs' loads of memory - very noticeable when exporting a file to a PDF - if the process 'freezes' when it it composing a preview, I know that, at the very least 'Designer' will crash or worse - the entire computer will crash! This problem seems to be with any version V2. Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 25, 2023 Staff Share Posted September 25, 2023 Hi @MWOO, It's worth noting that the latest available version of Designer 2 is the 2.2.0 Release build rather than the beta apps which are behind, so you may want to consider switching back over to the release apps. On 9/23/2023 at 11:13 AM, MWOO said: 1) Line width - value doesn't increment correctly via 'slider' - used to be perfect. Pic attached ... If you're referring to the stroke PT value failing to update when moving the slider this is currently logged with the developers, I've bumped it with your report. On 9/23/2023 at 11:13 AM, MWOO said: 2) Entire system crashes often - seems to be a memory issues as the software 'grabs' loads of memory - very noticeable when exporting a file to a PDF - if the process 'freezes' when it it composing a preview, I know that, at the very least 'Designer' will crash or worse - the entire computer will crash! This problem seems to be with any version V2. The affinity apps will the memory/resources as is required to complete the export process, dependant on the overall size of your exported file this can put additional strain on your hardware. If your entire system crashes outright then this suggests there may be something going wrong on a Driver/Kernel/System level with your device. If you're getting a BSOD you may be able to look into potential causes online via the Stop code it provides, or looking in the event viewer system logs. Another option to monitor this is the Windows Reliability monitor to see if that gives any further info. Equally, there could be a problem with out of date GPU/iGPU drivers causing issues, the motherboard BIOS version may need updating or if there's any CPU/RAM XMP overclocks applied they could be unstable so would need reverting. Quote Link to comment Share on other sites More sharing options...
MWOO Posted September 25, 2023 Author Share Posted September 25, 2023 Thanks for the reply. With regard to the crashes, you've lost me somewhat but all I can say is that the computer is a virtually new- I have attached the basic spec as a screenshot. Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 25, 2023 Staff Share Posted September 25, 2023 The age of the PC probably isn't a factor in this, as mentioned previously there can be a multitude of reasons for a system crash, such as defective drivers, hardware or system files. I would still recommend following the previously mentioned advice in the event that it happens again to see if you can monitor and track exactly what's causing the problem. Designer quite hardware intensive but it's user mode application, if the whole system crashes (E.G a blue screen) this suggests something's wrong on a Driver/OS/Hardware level. Quote Link to comment Share on other sites More sharing options...
MWOO Posted September 25, 2023 Author Share Posted September 25, 2023 It never 'blue screens' but the Designer software stops in various states - e.g black screen but other apps often still work. The usual fix is to go to Task Manager and 'End Task' there - often takes a few attempts. When restarting Designer afterwards my work is never lost (thank goodness!). Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 25, 2023 Staff Share Posted September 25, 2023 3 minutes ago, MWOO said: It never 'blue screens' but the Designer software stops in various states - e.g black screen but other apps often still work. The usual fix is to go to Task Manager and 'End Task' there - often takes a few attempts. When restarting Designer afterwards my work is never lost (thank goodness!). This doesn't sound like a system crash if you're able to just eventually close the application via task manager, as Windows is still operational. When this next happens could you possibly capture it on a screen recording? Quote Link to comment Share on other sites More sharing options...
MWOO Posted September 25, 2023 Author Share Posted September 25, 2023 Yes - will do ... Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted October 6, 2023 Staff Share Posted October 6, 2023 The issue "[Win] Stroke width value on context toolbar does not update whilst dragging slider" (REF: AF-68) has been fixed by the developers in internal build "2.2.1.2052". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.