APub: Embeded file freeze

[GeirSol]

Hi! I experience a lot of project-freece after embedding a front-page from Designer.
That app itself does not crash, but save the project is frozen. No save, no nothing. Close project and reopen sometimes fixes it. I'll usually prompted if I want to use a recovery-file.

[stokerg]

Hi @GeirSol,

Could you attach some samples files so i can try to replicate this freeze?  Which operating system are you running Affinity on?

[GeirSol]

14 minutes ago, stokerg said:

Hi @GeirSol,

Could you attach some samples files so i can try to replicate this freeze?  Which operating system are you running Affinity on?

Win11

Please provide an upload-link

[GeirSol]

Occasionally the whole app crashes.
Here's a crash-log

57e2ae19-1f6a-4610-a642-d5438f9c98e0.dmp

[stokerg]

Hi @GeirSol,

12 hours ago, GeirSol said:

Please provide an upload-link

Here's a link to our Dropbox  

3 minutes ago, GeirSol said:

Occasionally the whole app crashes.

Thank you, I'll get that looked at and see if it contains anything helpful.

[GeirSol]

5 hours ago, stokerg said:

Hi @GeirSol,

Here's a link to our Dropbox  

Thank you, I'll get that looked at and see if it contains anything helpful.

Thanks! Pack uploaded

[GeirSol]

Here's my PC-spec:

Summary
        Operating System
            Windows 11 Home 64-bit
        CPU
            AMD K19
            AMD K19
            AMD K19
            AMD K19
            AMD K19
            AMD K19
            AMD K19
            AMD K19
            AMD K19
            AMD K19
            AMD K19
            AMD K19
        RAM
            14,0GB Dual-Channel DDR4 @ 1064MHz (15-15-15-36)
        Motherboard
            Micro-Star International Co. Ltd. MPG B550 GAMING PLUS (MS-7C56) (AM4)
        Graphics
            PHL 275E1 (2560x1440@60Hz)
            2048MB ATI AMD Radeon Graphics (ATI)
        Storage
            931GB Seagate ST1000DM003-1CH162 (SATA )    21 °C
            931GB Seagate ST1000DM003-1ER162 (SATA )    19 °C
            223GB KINGSTON SA400S37240G (SATA-2 (SSD))    33 °C
            465GB Seagate ST500DM0 02-1BD142 USB Device (USB )
        Optical Drives
            Optiarc DVD RW AD-7260S
        Audio
            Focusrite Usb Audio

[stokerg]

22 hours ago, GeirSol said:

Thanks! Pack uploaded

I can't replicate the freeze.  I can delete the afdesign file from the front cover and add it again without any freeze.

Wonder if it could be related to where the afdesign file is stored on your PC, is it stored on the USB drive?

[GeirSol]

1 hour ago, stokerg said:

I can't replicate the freeze.  I can delete the afdesign file from the front cover and add it again without any freeze.

Wonder if it could be related to where the afdesign file is stored on your PC, is it stored on the USB drive?

Ok. It's stored on my C-drive SSD with 40Gb free space

[GeirSol]

1 hour ago, stokerg said:

I can't replicate the freeze.  I can delete the afdesign file from the front cover and add it again without any freeze.

Wonder if it could be related to where the afdesign file is stored on your PC, is it stored on the USB drive?

I more suspect the RAM-handling is not working that well (an issue I've never had with another app)
I'm close to max on RAM

[stokerg]

10 minutes ago, GeirSol said:

I more suspect the RAM-handling is not working that well (an issue I've never had with another app)
I'm close to max on RAM

Can you just cause the freeze and then call up Task Manager then right-click the Affinity icon > Create dump and attach that dump file here, I can get that looked at. 

But on my Windows laptop with 32GB of RAM, there's no freeze and on my Mac with 16GB I also don't get a freeze.

[v_kyr]

On 9/25/2023 at 9:40 AM, GeirSol said:

Occasionally the whole app crashes.
Here's a crash-log

Here's a stack backtrace, which indicates a crash in libraster.dll. - To me it looks more AMD GPU related than due to RAM handling. Do you have OpenCL performance acceleration already disabled and tried the software WARP renderer? Further it looks like you changed Peronas at some state before the main crash.

 

Quote

Operating system: Windows NT
                  10.0.22621 2215
CPU: amd64
     family 25 model 80 stepping 0
     12 CPUs

Crash reason:  EXCEPTION_ACCESS_VIOLATION_READ
Crash address: 0x0000000000000000 **
    ** Null pointer detected with offset: 0x0000000000000000
Crashing instruction: `cmp rbx, qword [rax]`
Memory accessed by instruction:
  0. Address: 0x0000000000000000
     Size: 8
Process uptime: 840 seconds

Thread 2  (crashed)
 0  libraster.dll + 0x1f1b17f
     rax = 0x0000000000000000    rdx = 0x0000004d6c7ff3e0
     rcx = 0x000001638bf44b48    rbx = 0x000001638bfb8530
     rsi = 0x000001638bf44b48    rdi = 0x0000004d6c7ff3e0
     rbp = 0x0000000000000000    rsp = 0x0000004d6c7ff280
      r8 = 0x0000000000000004     r9 = 0x0000004d6c7ff2d0
     r10 = 0x000001638bf92770    r11 = 0x000001638bf92634
     r12 = 0x0000000000000000    r13 = 0x0000000000000020
     r14 = 0x000001638bfcecd0    r15 = 0x0000000000000002
     rip = 0x00007fff04c8b17f
    Found by: given as instruction pointer in context
 1  libraster.dll + 0x104bcd6
     rsp = 0x0000004d6c7ff2a0    rip = 0x00007fff03dbbcd7
    Found by: stack scanning
 2  libraster.dll + 0x1e4b31a
     rsp = 0x0000004d6c7ff2b0    rip = 0x00007fff04bbb31b
    Found by: stack scanning
 3  libraster.dll + 0xfb5cde
     rsp = 0x0000004d6c7ff2f0    rip = 0x00007fff03d25cdf
    Found by: stack scanning
 4  librenderer.dll + 0x365a53f
     rsp = 0x0000004d6c7ff328    rip = 0x00007fff2575a540
    Found by: stack scanning
 5  librenderer.dll + 0x52fcbb
     rsp = 0x0000004d6c7ff330    rip = 0x00007fff2262fcbc
    Found by: stack scanning
 6  libkernel.dll + 0x291297
     rsp = 0x0000004d6c7ff360    rip = 0x00007fff26ae1298
    Found by: stack scanning
 7  librenderer.dll + 0x365a57f
     rsp = 0x0000004d6c7ff390    rip = 0x00007fff2575a580
    Found by: stack scanning
 8  libpersona.dll + 0x341682a
     rsp = 0x0000004d6c7ff3e0    rip = 0x00007ffef2d6682b
    Found by: stack scanning
 9  libkernel.dll + 0x5889d7
     rsp = 0x0000004d6c7ff400    rip = 0x00007fff26dd89d8
    Found by: stack scanning
10  libpersona.dll + 0x34346f2
     rsp = 0x0000004d6c7ff410    rip = 0x00007ffef2d846f3
    Found by: stack scanning
11  libaffinity.dll + 0x3b5a3c
     rsp = 0x0000004d6c7ff440    rip = 0x00007fff3c945a3d
    Found by: stack scanning
12  Serif.Interop.Persona.dll + 0xdd0812
     rsp = 0x0000004d6c7ff470    rip = 0x00007fff298e0813
    Found by: stack scanning
...

 

[GeirSol]

18 hours ago, stokerg said:

Can you just cause the freeze and then call up Task Manager then right-click the Affinity icon > Create dump and attach that dump file here, I can get that looked at. 

But on my Windows laptop with 32GB of RAM, there's no freeze and on my Mac with 16GB I also don't get a freeze.

Did a short session now. Now crash when embedded project was removed. I'll report back when I have a freeze/crash.

[GeirSol]

17 hours ago, v_kyr said:

Here's a stack backtrace, which indicates a crash in libraster.dll. - To me it looks more AMD GPU related than due to RAM handling. Do you have OpenCL performance acceleration already disabled and tried the software WARP renderer? Further it looks like you changed Peronas at some state before the main crash.

 

 

Yes, could be. Here's my pref:

[GeirSol]

For the records: Removing embedded project seem to have solved my issues.