Customer support

[David Rich]

I tried contacting customer service yesterday afternoon at 3.45pm, response 'Affinity offices are now closed'. Tried again this morning at 9.10am, same response  'Affinity offices are now closed'. Is there a problem? Just need some help with a major problem with the latest update! Thanks

[StevenS]

Hi @David Rich,

Our phone lines are usually open Monday to Wednesday from 9am until 4pm (UK), however the phone lines were closed early yesterday at 2pm.

We do not offer technical support via the telephone so if you require technical assistance please post the issue here on the forum, alternatively the support team can be contacted via email (affinitysupport@serif.com).

[David Rich]

Thanks for getting back. I've already posted the problem. Yesterday morning updated to 2.2, in the afternoon I was working on Publisher and Photo. Without warning Publisher decided not to open the layout. I tried to open other layouts and I tried creating a new layout, none worked. On the Affinity Forum someone suggested going onto troubleshooting, nothing applied to the problem. I tried deactivating the app, again didn't work. This is getting worrying! I've spent 3 months designing a book. I hope Affinity can resolve this massive problem.

[David Rich]

I've attempted several courses of action to resolve this problem, so if you've read this before I apologise. Yesterday morning updated to 2.2, in the afternoon I was working on Publisher and Photo. Without warning Publisher decided not to open the layout. I tried restarting, opening other layouts, I tried creating a new layout, none worked. This morning on the Affinity Forum someone suggested going onto troubleshooting, nothing applied to this particular problem. So I tried deactivating the app followed by activating, unfortunately this didn't work either. This is getting worrying! I've spent 3 months designing a book. I hope Affinity can resolve this massive problem.