David Rich Posted September 20, 2023 Share Posted September 20, 2023 This morning (20/09/2023) an update notification came through from Affinity, so I updated. Everything seemed fine, and I was working across all platforms. I finished work on an image in Photo and went back to Publisher. Only to discover the page I was working on, wouldn't appear, it's there in the folder. I tried opening another page, nothing. Tried opening a new one, nothing. I restarted the Mac, still nothing. Photo and designer are fine, pages appear. Tried contacting Affinity serif in Nottingham, but they were closed, time 3.45pm! Anybody else having the same problems? Quote Link to comment Share on other sites More sharing options...
David Rich Posted September 20, 2023 Author Share Posted September 20, 2023 The latest Affinity update is not revealing Publisher pages. It says it's open, but doesn't show the page or any pages, new or old. The pages open in Designer, and Photo works. Is there a problem with Publisher? Quote Link to comment Share on other sites More sharing options...
R C-R Posted September 20, 2023 Share Posted September 20, 2023 3 hours ago, David Rich said: Everything seemed fine, and I was working across all platforms. I finished work on an image in Photo and went back to Publisher. Only to discover the page I was working on, wouldn't appear, it's there in the folder. Not sure what you mean about it being there in the folder. Do you mean in the Layers panel or something else? Also, do you have the Pages panel open in APub? If so, is it completely empty? What do you see if you switch to the Photo persona? Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Old Bruce Posted September 20, 2023 Share Posted September 20, 2023 4 hours ago, David Rich said: I finished work on an image in Photo and went back to Publisher. Did you have an image in Publisher and go to File > Edit in Photo...? If yes then you have to use File > Edit in Publisher... to get the image back to Publisher. Like R C-R I am not sure what you mean by "it's there in the folder" Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Return Posted September 21, 2023 Share Posted September 21, 2023 If there's more info you can give like; What OS are you using? Like the others here before asked, is the folder in the program is it on your harddrive or is it stored on a nas/lan/cloud or other external device? Quote Link to comment Share on other sites More sharing options...
David Rich Posted September 21, 2023 Author Share Posted September 21, 2023 28 minutes ago, Return said: If there's more info you can give like; What OS are you using? Like the others here before asked, is the folder in the program is it on your harddrive or is it stored on a nas/lan/cloud or other external device? I'm using macOs Ventura 13.5.2. On a MacBook Pro M2 (circa 2022). No, the folder is on the desktop of my Mac a place to keep documents, jpgs etc, it has got nothing to do with the program. You can see Affinity Publisher in the top bar of screen when clicked on, and you can go to open, but then it doesn't open. The other two Affinity (Photo & Designer) are working. Nothing has changed recently, only the yesterday's update 2.2 from Affinity. Quote Link to comment Share on other sites More sharing options...
Return Posted September 21, 2023 Share Posted September 21, 2023 Thanks for the extra info and perhaps a mac user is more proficient to help you further. But providing a screencast/screenshots or perhaps an example document would certainly help. Quote Link to comment Share on other sites More sharing options...
David Rich Posted September 21, 2023 Author Share Posted September 21, 2023 3 minutes ago, Return said: Thanks for the extra info and perhaps a mac user is more proficient to help you further. But providing a screencast/screenshots or perhaps an example document would certainly help. Attached sequence Top bar Affinity Publisher, then I go to open, choose a file to open. Then nothing happens! Quote Link to comment Share on other sites More sharing options...
Return Posted September 21, 2023 Share Posted September 21, 2023 Does it work when doing it the other way around? e.g. First open the program and then try to open the file? Quote Link to comment Share on other sites More sharing options...
thomaso Posted September 21, 2023 Share Posted September 21, 2023 15 minutes ago, David Rich said: it has got nothing to do with the program. You can see Affinity Publisher in the top bar of screen when clicked on, and you can go to open, but then it doesn't open. This is some way ambiguos. Don't you see pages (as initially stated) – or does the entire app not launch and therefore no main / layout window or pages panel? Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
David Rich Posted September 21, 2023 Author Share Posted September 21, 2023 1 minute ago, Return said: Does it work when doing it the other way around? e.g. First open the program and then try to open the file? No, tried both ways. Plus tried creating a completely new layout, that didn't work either Quote Link to comment Share on other sites More sharing options...
David Rich Posted September 21, 2023 Author Share Posted September 21, 2023 3 minutes ago, thomaso said: This is some way ambiguos. Don't you see pages (as initially stated) – or does the entire app not launch and therefore no main / layout window or pages panel? No, the Pub app launches and Photo, Designer, but Pub won't open the layouts Quote Link to comment Share on other sites More sharing options...
pbasdf Posted September 21, 2023 Share Posted September 21, 2023 @David Rich Just a thought. I notice in your second screenshot that iCloud is showing the symbol which indicates that it is syncing your Mac with the cloud. Could it be that process is taking some time? If you download the file first, does Publisher then open it correctly? Quote Link to comment Share on other sites More sharing options...
thomaso Posted September 21, 2023 Share Posted September 21, 2023 2 minutes ago, David Rich said: No, tried both ways. Plus tried creating a completely new layout, that didn't work either What does happen instead? What do you see if you click on an item in your "Affinity Publisher 2" main menu bar, on "File" for instance? Does any of the menus react on a click? Just in case: Do you have an external / second monitor plugged? Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
David Rich Posted September 21, 2023 Author Share Posted September 21, 2023 1 minute ago, pbasdf said: @David Rich Just a thought. I notice in your second screenshot that iCloud is showing the symbol which indicates that it is syncing your Mac with the cloud. Could it be that process is taking some time? If you download the file first, does Publisher then open it correctly? The file is on the desktop, I'm not downloading from the cloud Quote Link to comment Share on other sites More sharing options...
David Rich Posted September 21, 2023 Author Share Posted September 21, 2023 5 minutes ago, thomaso said: What does happen instead? What do you see if you click on an item in your "Affinity Publisher 2" main menu bar, on "File" for instance? Does any of the menus react on a click? Just in case: Do you have an external / second monitor plugged? Yes have click on the main menu bar, you do get a pop-up window. Then when you click to proceed to open, nothing happens. There are no external monitors plugged in. Quote Link to comment Share on other sites More sharing options...
Dan C Posted September 21, 2023 Share Posted September 21, 2023 Hi @David Rich, Sorry to hear you're having trouble! Unfortunately I'm either unsure of the exact behaviour you're experiencing, or I'm not able to replicate the reported issue - therefore I'd like to request a screen recording of the steps you're taking currently. Please close Affinity Publisher, then begin your recording, launch the app and open your file, hopefully showing the issue you're reporting here. Once you have launched the app and opened your file, please right-click on the Affinity app in your Dock and select 'Show All Windows' - as I'd like to see what is shown in your recording for this option also. If you're unsure how to take a screen recording, please check out our FAQ linked below - Many thanks in advance Quote Link to comment Share on other sites More sharing options...
David Rich Posted September 21, 2023 Author Share Posted September 21, 2023 Hi Dan. Here's the recording from my Mac, now the post limit has been removed. Since our last contact I transferred the afPUB doc I was working on, to my wife's mac and everything worked. So I suspect my afPublisher is at fault. Tried looking at uninstalling it and reinstalling it, but when I logged into your site, it seemed to want me to purchase it again. As I didn't want to take that risk, thought I wait for your response. Screen Recording 2023-09-21 at 12.07.29.mov Quote Link to comment Share on other sites More sharing options...
Oufti Posted September 21, 2023 Share Posted September 21, 2023 Hi @David Rich! It looks like you overlooked this : 3 hours ago, Dan C said: Once you have launched the app and opened your file, please right-click on the Affinity app in your Dock and select 'Show All Windows' - as I'd like to see what is shown in your recording for this option also. 3 hours ago, David Rich said: 4 hours ago, Return said: Like the others here before asked, is the folder in the program is it on your harddrive or is it stored on a nas/lan/cloud or other external device? The file is on the desktop, I'm not downloading from the cloud On 0'11" and 0'34", it can be seen that actually your Desktop is synchronized on iCloud (which is not uncommon when working on macOS)… Quote Affinity Suite 2.5 – Monterey 12.7.5 – MacBookPro 14" 2021 M1 Pro 16Go/1To I apologise for any approximations in my English. It is not my mother tongue. Link to comment Share on other sites More sharing options...
David Rich Posted September 21, 2023 Author Share Posted September 21, 2023 1 hour ago, Oufti said: Hi @David Rich! It looks like you overlooked this : On 0'11" and 0'34", it can be seen that actually your Desktop is synchronized on iCloud (which is not uncommon when working on macOS)… Not sure if you've taken over from Dan. Anyway done it again, the command for show all windows is different on a Mac. But I did alternate between ;Shown all windows' and what I was doing. What do you mean it's synchronised with iCloud, shouldn't it be? And if, how do I unsync?. Here's second attempt recording. Thanks Screen Recording 2023-09-21 at 16.04.02.mov Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 21, 2023 Share Posted September 21, 2023 48 minutes ago, David Rich said: Not sure if you've taken over from Dan Oufti is a user (as am I). @Dan C is a Serif Staff member, as you can see from the markings on his posts. Oufti 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
David Rich Posted September 21, 2023 Author Share Posted September 21, 2023 10 minutes ago, walt.farrell said: Oufti is a user (as am I). @Dan C is a Serif Staff member, as you can see from the markings on his posts. Yes, figured that out afterwards. Anyway I solved it myself. Thanks Dan C 1 Quote Link to comment Share on other sites More sharing options...
thomaso Posted September 21, 2023 Share Posted September 21, 2023 3 hours ago, David Rich said: So I suspect my afPublisher is at fault. Not yet. In both your videos you seem to quit the procedure before it could succeed. In the first video you were searching for an image … but finally pressed "Cancel" instead. The second video shows an already opened APub document but you just don't activate its window. Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
R C-R Posted September 21, 2023 Share Posted September 21, 2023 1 hour ago, David Rich said: Anyway I solved it myself. It might help other users who are having similar problems if you explained how you did that. Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.