ncwebgirl Posted September 20, 2023 Share Posted September 20, 2023 I have Affinity Publisher 2, and it would initially crash right after opening. I did the CTRL after clicking on the icon and reset, and now it will open, and I can interact with the application. Now, I cannot switch between panels or click on the little menu option to customize the panels. For example, I cannot switch between the different color options. I want to change my colors to the color wheel, nor can I import my own swatch. I have removed Affinity Publisher 2 entirely and reinstalled it. Didn't help it. Please help! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 20, 2023 Share Posted September 20, 2023 What OS do you use? Are you using a mouse or a pen/stylus? Can you prepare a screen recording that shows the problem, to help us understand it better? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
ncwebgirl Posted September 20, 2023 Author Share Posted September 20, 2023 (edited) I have Mac OS Sonoma 14.0, 2.8 Quad-Core Intel Core i7, with 16 GB RAM. I am using a trackpad Edited September 20, 2023 by ncwebgirl need to answer a question I forgot to answer walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 20, 2023 Share Posted September 20, 2023 Thanks. I will leave it to Mac users to comment on their experiences and make suggestions. I will note that Sonoma is still a beta product, though very close to official release, and I don't know if that is related to your problem or not. Are you at least using the recently released Publisher 2.2, rather than the earlier 2.1.1 release? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
ncwebgirl Posted September 20, 2023 Author Share Posted September 20, 2023 I have 2.2, and the update worked! Thank you! walt.farrell and Dan C 2 Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted September 20, 2023 Share Posted September 20, 2023 1 hour ago, ncwebgirl said: I have Mac OS Sonoma 14.0, 2.8 Quad-Core Intel Core i7, with 16 GB RAM. I am using a trackpad A Mac user here. I really doubt it is your hardware, could be the beta OS 14.0 although I doubt it. More questions. Is the Mac a laptop or a Desktop? I assume the trackpad is an Apple device, is that correct? How is the trackpad set up to generate a mouse click? Do you run any third party utilities that intercept the keyboard, mouse, or trackpad for any purpose (things which add functionality to help you with keyboard shortcuts, or find things for instance)? Here is how I have my Apple Trackpad settings: Yours will look different because of the difference in our respective OSes. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Dan C Posted September 21, 2023 Share Posted September 21, 2023 I can confirm there was a known issue with 2.1 and macOS Sonoma when interacting with the Studios and UI of the Affinity apps, which has been addressed in 2.2 - thanks for letting us know this resolved the issue for you ncwebgirl 1 Quote Link to comment Share on other sites More sharing options...
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