App Windows Not Resized to Fit Screen

[Bryan Rieger]

I just opened all of the Affinity 2.2 apps on my laptop after disconnecting (and shutting down/restarting) from my desk monitor and I don't know what to do with this. I can see a small amount of the side toolbar, the detached character, paragraph, and text styles panel and nothing else. No title/command bar at the top, no studio, nothing. At first I thought I had hidden the UI by pressing tab ⇥ but the UI is there, it's just offscreen. 

This is really frustrating. I wish I had never updated to 2.2 this morning as it's brought nothing but annoyances (and bugs) today.

 

[Bryan Rieger]

It gets better. I tried grabbing the toolbar on the left to see if I can drag the window so I could see this top corner to resize it, and it suddenly jumped to the other side presenting the bottom half of the studio panel. At least I can (hopefully) grab the bottom right corner to begin resizing the app window(s).

[Return]

Setup a preset for your window layout for both with or without the external monitor attached and use its user applied shortkeys to  use one or the other.
You can also reset the studios in Menu>Window>Studio>reset studio.

[walt.farrell]

1 minute ago, Return said:

You can also reset the studios in Menu>Window>Studio>reset studio.

But this looks like more than the Studios. The Toolbar, for example, seems to be missing.

@Bryan Rieger: It shouldn't be needed, but perhaps a Ctrl run-up would help. I would suggest just leaving the first 3 items selected.

[Return]

You are right that reset studio doesn't invoke the right or left studio and/or (context)toolbar, I think it should though.
@Bryan Rieger take a look at the menu>view options are the toolbar and contexttoolbar ticked?

[Bryan Rieger]

Thanks @walt.farrell and @Return, the view options are ticked as expected. I guess ctrl run up it is. Sigh.

[Return]

I usually do a ctrl+runup after an update and reboot the pc to flush stuff out from the installer or the previous installation.

[Bryan Rieger]

Yeah, that feeing of staring at the 'default' state after a ctrl run up in all 3 apps, and NOT having custom studio presets created/saved leaves one feeling kinda beaten. The thought of having to go through and reconfigure all three apps, studios, etc again is infuriating. I've wasted SO much time today with 2.2, which has absolutely no features or bug fixes relevant to me. Serif, please fix your process and reconsider your priorities.

Edit:
I just discovered the macOS app/window minimize bug has been fixed to work the same as any normal macOS app. 🙏

Edited September 19, 2023 by Bryan Rieger
Found a relevant bug fix.

[MikeTO]

This issue with the Toolbar or Context Bar being cut off on macOS is a known issue. It can happen for a number of reasons but one is just loading a Studio preset with a different combination of those items being shown/hidden.

Reset Studio will fix it. This command on macOS resets the Toolbar, Context Bar, Tools panel, and left and right Studios.

[MikeTO]

12 minutes ago, MikeTO said:

Reset Studio will fix it. This command on macOS resets the Toolbar, Context Bar, Tools panel, and left and right Studios.

I didn't word that very clearly, it implies that that Reset Studio will show a hidden Toolbar. I meant that Reset Studio should fix a Toolbar that is cropped off as you've shown, it won't un-hide a Toolbar that you have chosen to hide. Sorry for the confusion.

[Bryan Rieger]

Thanks @MikeTO, I got the gist of it. I already did a CTRL run up and all is back to ‘normal’ (or at least the defaults). Tomorrow is another day. Once I get everything configured in the morning I’ll save the workspace(s) should this ever happen again. 

[tudor]

I can confirm there is something weird going on with the windows of the Affinity v.2.2.0 apps on macOS, when switching between displays with different resolutions. I had no issues until today. I started Publisher and the window was completely off-screen. I entered the full screen mode and then the panels went awry.

[Bryan Rieger]

Do studio presets (Window > Studio > Add Preset…) save the current layouts of all personas within an app (ie: Designer, Pixel, and Export personas in Affinity Designer) or must I create a new studio preset for each of the personas individually? I'd hate to have everything laid out the way I want, and then for these problems to surface again, and realize that I'd only saved a portion of the necessary presets.

Edit
Answering my own question. Apparently you have to add a preset to each of the personas individually, in each of the apps. What I wouldn't give for an 'update preset' feature instead of having to delete and add when I make a change to the layout.

Edited September 20, 2023 by Bryan Rieger
Answered my own question.

[Old Bruce]

It looks to me like you have the bottom of a much larger Consolidated Window displaying on a much smaller screen.

Bottom left corner and then the bottom (almost) right corner from your screen shots.

   Left side.

Right side.

On 9/19/2023 at 1:42 PM, Bryan Rieger said:

I just opened all of the Affinity 2.2 apps on my laptop after disconnecting (and shutting down/restarting) from my desk monitor and I don't know what to do with this.

This sort of problem is why I gave up trying to use multiple monitor setups. I works well when it works well but when it doesn't work...

I seem to recall (from years and years back) an OS Systems Preference that would reset things in the Displays section of the OS System Preferences.

[Bryan Rieger]

In using macs for almost 40 years (with dual monitors for 25) I’ve never had this problem before.

[anto]

I also encountered this problem repeatedly during beta testing. But since I only use Macs out of necessity, I thought it was a Mac problem, not an Affinity one.
I had another problem when Publisher was launched, and after selecting the page size, there was nothing on the desktop except the top menu. I reassigned different desktops and settings and nothing helped. Something from the View menu helped. Then a floating document page appeared.

[douglasrthomson]

 

11 hours ago, Bryan Rieger said:

In using macs for almost 40 years (with dual monitors for 25) I’ve never had this problem before.

I'm having this problem too. It is only happening with the Affinity suite. All my other apps are resizing without issue.

[NathanC]

Hi @Bryan Rieger ,

Thus far I've not been able to replicate an issue with this on 2.2, I've setup a Macbook and connected it to an external display which has a completely different resolution set, If I arrange the Photo app window on the external display, fullscreen it and then reboot the Macbook from the external display when the Photo window re-loads it appears as expected without any unusual UI offsets/missing panels, even after entering fullscreen mode. I've also tried disconnecting/re-connecting the external display between app sessions and restarts but to no avail, it always loads the app window as expected. Is the external display your main display or is it 'extended display' in your system preferences?

Evidently there are quite a few users reporting this, so I must be missing something key in the setup or recipe, for those encountering this issue does anyone have any steps that can be followed that can result in this UI issue? Any further clarity on what triggers this to occur would be appreciated. 🙂

[Bryan Rieger]

@NathanC yeah, this reliably happens if I have previously opened the apps in the larger monitor first. The next time I open them on my laptop without the additional screen the app windows are huge and off-screen. It appears as though the app is restoring the windows to its previous dimensions and position regardless of the display it's on. Going from a smaller to larger screen works fine as the app starts with a smaller window, but going from a larger screen to a smaller results in this problem.

Steps to reproduce:

1. Connect MacBook to a larger secondary display.
2. Open an Affinity app, make the app fill most or all of the screen.
3. Unplug the secondary display. You can either close the app first and then re-open it, or leave it running. Results are largely the same.
4. Re-open the app if you've closed it. The app window should now extend beyond the screen size, positioned relative to where it had been on the larger display.

FYI I'm working on a 14-inch, 2021 MacBook Pro with 32GB RAM running on an M1 Pro chip. The secondary monitor is an LG 27" connected via a standard USB-C cable.

Plea for help.
This bug I can workaround, the following bug I can't as it has me pretty much at a standstill as the UI keeps shifting around making it impossible to work. It's also not limited to Publisher, but all three Affinity 2.2 apps.

 

Edited September 21, 2023 by Bryan Rieger
Added a plea for help.

[anto]

@NathanC me recipe to have problem.

When you have second monitor enabled.

1. Click Publisher icon in the dock.
2. Assign the Desktop to the monitor 2.
3. Close Publisher.
4. Disconnect the monitor.
5. Start Publisher again.
6. I get the initial splash screen, select the paper size.
7. The top menu appears and nothing else.
8. I returned to monitor 1 by pressing Window-Zoom and got such small screen

OR

8A. If you connect second monitor, you will have such picture on screen 1.

 

 

Window-->Zoom places it in place.

 

[NathanC]

Thanks @Bryan Rieger and @anto for following up with additional info and steps, this is definitely looking like a regression and i've now replicated the issue and logged it with the developers.

[loukash]

On 9/19/2023 at 10:42 PM, Bryan Rieger said:

This is really frustrating. I wish I had never updated to 2.2

I've experienced similar issues with v1 already. But as far as I can remember, this was with floating panels in Separated mode (which was a p.i.t.a. in its own right, hehe).
From what I recall, temporarily changing the display resolution might have fixed it: System Settings/Preferences > Displays

[Affinity Info Bot]

The issue "[macOS] App Window Disappears after disconnecting and re-connecting an external monitor between app sessions" (REF: AF-417) has been fixed by the developers in internal build "2.4.0.2211".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

[iY8Zaj4B]

Has this been fixed yet? I still run into the problem very frequently ...

[GarryP]

6 minutes ago, iY8Zaj4B said:

Has this been fixed yet?

When a known problem, with an official tag (e.g. in this case, AF-417), is fixed the “Affinity Info Bot” will create a post in each thread with that tag to say that it’s been fixed and everyone who is following those threads will get a notification of that.

This was done, in the post above your post, so if you are still having the same problem I would recommend following the advice in that post from the “Affinity Info Bot”.