Affinity 2.2 update - ALL Live Docs are gone!

[MaraB]

My iPad did an automatic update for Affinity Designer 2 for the 2.2 update. When I opened the app ALL of my live documents were gone! What happened and is there any way to get them back? 

[Dan C]

Hi @MaraB,

Welcome to the Affinity Forums

I can see you have also emailed the Affinity Support team regarding this, so we'll continue to support you directly there.

I hope this helps!

[smellycat]

Hello, I have had the same issue with Affinity Photo - haven’t opened Affinity Designer in case this happens with that too

Also, I continued uploading and working on new documents within Affinity Photo. It then crashed and again all the live documents I had open disappeared? The app does crash every now and then but once I reopen the file that it had crashed with, it’s at the latest saved position and all other files are usually still there. This is the first time where it’s crashed and all the files have disappeared. Is there a way to get these back please? 

Thanks

[Dan C]

Hi @smellycat,

Welcome to the Affinity Forums & we're certainly sorry to hear this - our team are investigating possible causes of this internally as we're yet to replicate this on any of our iPads during the beta or release update process.

18 hours ago, smellycat said:

I continued uploading and working on new documents within Affinity Photo. It then crashed and again all the live documents I had open disappeared?

This isn't something I've seen being reported since the 2.2 release, so some further information here could certainly help our team.

Can you please confirm for me, the Live Docs you had opened at the time this crash occurred, were these new documents created within the app, or an image/document that you had opened for editing?

If the latter, what location were these files opened from please? ie a local folder on your iPad, an externally connected device, or a Cloud folder etc?

18 hours ago, smellycat said:

Is there a way to get these back please? 

You may be able to recover your files using the following steps, though this will require access to a desktop PC:

Download iMazing (only the free trial is needed) https://imazing.com/
•    Connect your iPad to your computer
•    Make a backup of the iPad through iMazing
•    In the top right click the iPad's name and select the backup you've just made
•    Inside the folder Apps > Affinity Photo 2 > Library > Application Support > com.seriflabs.affinityphoto2.ios > 
•    Drag the Autosave folder to your desktop (iMazing trial allows 10 drag operations, so doing the folder will get all files exported at once)
•    Rename the files inside this folder from .autosave to .afphoto and then try opening these files (if you don't own Affinity on the desktop, you will need to transfer these back to the iPad to be opened, using a cloud service etc)

Hopefully you are able to recover some of your files using this method - our sincerest apologies for any inconveniences caused due to this.

[laurabe]

I've had the same issue. When Affinity Designer for iPad was updated, all my LiveDocs disappeared.

I've brought them back by opening them (fortunately I had previously saved them in a local folder on my iPad), but every time I reopen the app, there are no documents in the LiveDocs section.

Thanks!

[Dan C]

Hi @laurabe,

Welcome to the Affinity Forums & we're certainly sorry to hear you're experiencing this issue also.

During our internal and external testing of the iPad update, we've been unable to replicate this issue - however since release we've seen a few users reporting this issue, therefore we'd like some further information to try and determine the cause of this. Equally, yours is the first report of it's kind whereby documents are also not being retained, following this occurring.

Therefore, can you please confirm for me:

• What iPad Model are you using?
• What version of iPadOS is installed? (and how recently did you update iPadOS, if known?)
• Under Settings > General > iPad Storage, how much free space do you have available?
• What filetype are you opening/importing in the iPad app, that do not stay open as a 'live doc'? (ie .afdesign, .PDF etc)
• When you mention 're-opening the app', are you closing the app fully, swiping the app when in multi-task view - or are you simply returning to the homescreen of your iPad, then returning to the Affinity app, where the file has not been retained?
• Are you running any 'Cleaning' apps on your iPad, that may be clearing temporary files?

Alongside this information, we'd like to request a screen recording of the issue you're experiencing - showing the document being opened, the app being closed/reopened, and the document not being retained - as this may help our team to identify the cause of this.

If you're unsure how to take a screen recording, please check out our FAQ linked below - 

Our sincerest apologies once again for any inconveniences caused due to this issue and we appreciate any information you can provide from the above questions.

Many thanks in advance

[laurabe]

Thank you so much, @Dan C

When I was preparing the info you asked me for, I realized I had a pending iPadOS update.

Once the iPadOS is updated to version 17.0.2, the issue seems to have completely disappeared.

So now everything works fine for me.

 

Thanks again!

[gabodoloroso]

Same here🙋‍♂️...

All my Live Docs are gone!

On IPad Pro 11” 1st Gen 2018

on ios 15.7.2

17gb of storage available. 
 

Doing an iOS update and downloading iMazing tonight…

Ty!

Edited October 3, 2023 by gabodoloroso

[Dan C]

Welcome to the Affinity Forums @gabodoloroso & I'm certainly sorry to hear this.

Our team are investigating this issue further to try and determine a possible cause, as this has not occurred on previous iPad update releases.

Please do let us know if you require any assistance in following the iMazing steps above - I hope you are able to recover your files using this method.

Our sincerest apologies once again for any inconveniences caused to our due to this.

[gabodoloroso]

Hi,

No more live docs disappearing after updating to a newer iOS and I was able to recuperate all the autosave files…

Ty

[Affinity Info Bot]

The issue "[iOS] Updating to 2.2 deleting live docs from the iPad apps" (REF: AF-358) has been addressed by the developers and we believe it is fixed.
This fix is available in the current customer release 2.2.1
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

[Matte]

On 10/26/2023 at 2:20 PM, Affinity Info Bot said:

The issue "[iOS] Updating to 2.2 deleting live docs from the iPad apps" (REF: AF-358) has been addressed by the developers and we believe it is fixed.
This fix is available in the current customer release 2.2.1
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

Hi! I was working on a Live Doc yesterday, and after I finished working I tried opening it again but it was gone! now it shows up duplicated but both are empty! what do i do?

its the two on the left, they both show 0 elements on top  

 

 

[walt.farrell]

8 hours ago, Matte said:

Hi! I was working on a Live Doc yesterday, and after I finished working I tried opening it again but it was gone! now it shows up duplicated but both are empty! what do i do?

its the two on the left, they both show 0 elements on top  

That's a different issue than the one this topic is about, I think: 

https://forum.affinity.serif.com/index.php?/search/&tags=AF-1690

[Matte]

13 hours ago, walt.farrell said:

That's a different issue than the one this topic is about, I think: 

https://forum.affinity.serif.com/index.php?/search/&tags=AF-1690

thank you! this solved my issue, which coincidentally had the same workaround as this one. the process to extract the backup though took a long time, but all’s well what ends well.