GrimoirePhoto Posted September 17, 2023 Posted September 17, 2023 I haven't opened version 2 once without it crashing yet. Running current version of Windows. Why did I pay to upgrade to a version that doesn't work? Any recourse for a refund? Any updates to fix this on the horizon? Spending 30 minutes editing a photo, for the program to simply crash out of nowhere, ever time, isn't the ideal work situation.
Vixmag82 Posted September 17, 2023 Posted September 17, 2023 I am on the free trial and it keeps crashing on my ipad everytime i resize the canvas or try to add a filter e.g. denoise or sharpen. I can do the same things on the desktop version without it crashing. Not great really is it
Ron P. Posted September 17, 2023 Posted September 17, 2023 2 hours ago, GrimoirePhoto said: I haven't opened version 2 once without it crashing yet. Running current version of Windows. Why did I pay to upgrade to a version that doesn't work? Any recourse for a refund? Any updates to fix this on the horizon? Spending 30 minutes editing a photo, for the program to simply crash out of nowhere, ever time, isn't the ideal work situation. What Affinity App and version. The MSIX or MSI/EXE? If it's the MSIX, which is the sandboxed version, then try uninstalling it, download and install the MSI/EXE, see if that helps. If you are wanting a Refund then see this link: https://store.serif.com/en-us/help/#returns You could also try disabling HA/Open CL. (Hardware Acceleration) Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W
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