GrimoirePhoto Posted September 17, 2023 Share Posted September 17, 2023 I haven't opened version 2 once without it crashing yet. Running current version of Windows. Why did I pay to upgrade to a version that doesn't work? Any recourse for a refund? Any updates to fix this on the horizon? Spending 30 minutes editing a photo, for the program to simply crash out of nowhere, ever time, isn't the ideal work situation. Quote Link to comment Share on other sites More sharing options...
Vixmag82 Posted September 17, 2023 Share Posted September 17, 2023 I am on the free trial and it keeps crashing on my ipad everytime i resize the canvas or try to add a filter e.g. denoise or sharpen. I can do the same things on the desktop version without it crashing. Not great really is it Quote Link to comment Share on other sites More sharing options...
Ron P. Posted September 17, 2023 Share Posted September 17, 2023 2 hours ago, GrimoirePhoto said: I haven't opened version 2 once without it crashing yet. Running current version of Windows. Why did I pay to upgrade to a version that doesn't work? Any recourse for a refund? Any updates to fix this on the horizon? Spending 30 minutes editing a photo, for the program to simply crash out of nowhere, ever time, isn't the ideal work situation. What Affinity App and version. The MSIX or MSI/EXE? If it's the MSIX, which is the sandboxed version, then try uninstalling it, download and install the MSI/EXE, see if that helps. If you are wanting a Refund then see this link: https://store.serif.com/en-us/help/#returns You could also try disabling HA/Open CL. (Hardware Acceleration) Quote Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
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