DMcCoy Posted September 11, 2023 Posted September 11, 2023 I have a personal laptop I work on at home. I just bought a license for Affinity Designer 2. I downloaded the application and installed it on my laptop. When I try to launch the application it does absolutely nothing. I am kind of lost as to what to do. Can you help?
Affinityconfusesme Posted September 11, 2023 Posted September 11, 2023 can you show a screen recording of it not loading for troubleshooting? New hardware dell inspiron 3030 i5 14400/16GB DDR5/UHD 730 graphics Acer KB202 27in 1080p monitor Affinity Photo 1.10.6 Affinity photo 2 2.5.3 Affinity Designer 2 2.5.3 Affinity Publisher 2 2.5.3 on Windows 11 Pro version 24H2 Beta builds as they come out. canon 80d| sigma 18-200mm F3.5-6.3 DC MACRO OS HSM | Tamron SP AF 28-75mm f/2.8 XR Di LD | Canon EF-S 10-18mm f/4.5-5.6 IS STM Autofocus APS-C Lens, Black
Komatös Posted September 11, 2023 Posted September 11, 2023 @DMcCoy, hello and welcome to the forums. A little more information would be nice. Which Windows version are you using (Press CTRL + R, type winver, press Enter). Are the drivers for the graphics card up to date? Is Windows up to date? MAC mini M4 | MacOS 26.0.1 (Tahoe) | 16 GB RAM | 256 GB SSD AMD Ryzen 7 9700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR5 6000 MT/s | Windows 11 Pro 25H2 (26100.6584) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.4 Don't waste my thoughts with useless ideas!
DMcCoy Posted September 12, 2023 Author Posted September 12, 2023 I have Windows version 22H2 (OS Build 22621.2134) My windows and graphics drivers are up to date. Thanks,
Dan C Posted September 12, 2023 Posted September 12, 2023 Hi DMcCoy, Could you please try the following: Lee
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