DMcCoy Posted September 11, 2023 Share Posted September 11, 2023 I have a personal laptop I work on at home. I just bought a license for Affinity Designer 2. I downloaded the application and installed it on my laptop. When I try to launch the application it does absolutely nothing. I am kind of lost as to what to do. Can you help? Quote Link to comment Share on other sites More sharing options...
Affinityconfusesme Posted September 11, 2023 Share Posted September 11, 2023 can you show a screen recording of it not loading for troubleshooting? Quote New hardware dell inspiron 3030 i5 14400/16GB DDR5/UHD 730 graphics Acer KB202 27in 1080p monitor Affinity Photo 1.10.6 Affinity photo 2 2.5.3 Affinity Designer 2 2.5.3 Affinity Publisher 2 2.5.3 on Windows 11 Pro version 24H2 Beta builds as they come out. canon 80d| sigma 18-200mm F3.5-6.3 DC MACRO OS HSM | Tamron SP AF 28-75mm f/2.8 XR Di LD | Canon EF-S 10-18mm f/4.5-5.6 IS STM Autofocus APS-C Lens, Black Link to comment Share on other sites More sharing options...
Komatös Posted September 11, 2023 Share Posted September 11, 2023 @DMcCoy, hello and welcome to the forums. A little more information would be nice. Which Windows version are you using (Press CTRL + R, type winver, press Enter). Are the drivers for the graphics card up to date? Is Windows up to date? Quote MAC mini M4 | MacOS Sequoia 15.1.1| 16 GB RAM| 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2161) Affinity Suite V 2.5.6 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF You're right and I have my peace. Link to comment Share on other sites More sharing options...
DMcCoy Posted September 12, 2023 Author Share Posted September 12, 2023 I have Windows version 22H2 (OS Build 22621.2134) My windows and graphics drivers are up to date. Thanks, Quote Link to comment Share on other sites More sharing options...
Dan C Posted September 12, 2023 Share Posted September 12, 2023 Hi DMcCoy, Could you please try the following: Lee Quote Link to comment Share on other sites More sharing options...
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