Sandra van Ophemert Posted September 8, 2023 Share Posted September 8, 2023 Hi there, First of all, I have translated this text from a translation programme into English, so hopefully my question is clear. 😊 When I work in (any suite) of Affinity, it happens regularly that I can no longer access the studios, tools and toolbar with the mouse, or my pen. With shortcuts, the default tools can still be selected, but nothing else works. I can still select and/or edit parts of my work with the mouse or pen, provided I can access the desired tool with a shortcut. But this is not workable. After I restart, the programme usually works correctly again, until the next crash. I have not yet been able to figure out what exactly the trigger is. Sometimes I work on a project for a long time without any problems, sometimes the programme crashes one time after another. Are you familiar with this problem, and most importantly, do you know what to do about it? Tnx in advance for your response. Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 8, 2023 Staff Share Posted September 8, 2023 Welcome to the forums @Sandra van Ophemert, Are you on Windows? If so check that 'Enable Pointer Support' is disabled under Preferences > User Interface. If it's enabled, turn it off, close the interface and restart the app when prompted to. There's a known issue caused by switching programs and then switching back will cause a complete UI lockout to no longer recognise mouse inputs if 'Pointer Support' is enabled, which sounds somewhat similar to what you've described here. Once the setting has been turned off see if this fixes the issue going forward. Quote Link to comment Share on other sites More sharing options...
Sandra van Ophemert Posted September 9, 2023 Author Share Posted September 9, 2023 Hi Nathan, Thank you for your quick reply...! I have unchecked the box, as recommended and will see if this solves my problem. I am going to work on a project/some projects and will come back to you to let you know if it worked (or not). I'll keep my fingers crossed 😊 Quote Link to comment Share on other sites More sharing options...
Sandra van Ophemert Posted September 23, 2023 Author Share Posted September 23, 2023 Hey Nathan, Wanted to let you know that I haven't had a freeze/crash ever since I have made the suggested adjustments. I have been testing it since september 9th, and am still going strong. 💪🏻💪🏻💪🏻 Am very happy! Tnx a million! NathanC 1 Quote Link to comment Share on other sites More sharing options...
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