Windows 11 Laptop not Loading Affinity Photo 2

[AndyAtkins]

Hi,

I've used up all the suggested fixes in the forums with no success, hence the new thread. I'm facing the same issue as several members, but can't find a resolution. I've bought Photo 2 in the past week and spent 10+ hours trying to get it to load on a 2 month old full-fat Microsoft Surface 9 under Windows 11. Regardless of whether I use an MSI, MSIX or Microsoft version Store, all I get is the registration screen, or the CTRL Settings windows, which promptly disappear as soon as a dialogue is clicked (no application screen in the background). For reference, I've also installed it on a 3 year old Dell G5 desktop with lots of peripherals and a GPU with no issues.

I've tried the OpenCL tool, around 12 install/reinstalls, modifying the preferences file as well as various Windows analyses and repairs like SFC and DISM, plus a bunch of other stuff. In the end I decided to reinstall Windows this afternoon with a clean download version and installed the MSI version of Photo 2 before AV software or any other image softwares - still the same issue, despite me then downloading and installing other programs with no problem (including DxO PhotoLab and Nik).
 

I can see all the files, but the .exe simply won't load. As I wanted to use Affinity to replace PS on both my machines, it's not going to help me only having it on 1 machine. Any help ould be appreciated, as I've exhausted my time, knowledge on patience on trying to get it to work. I've attached the latest crash file if that's any help.
 

Thanks,

Andy

1bd5a270-bbff-4849-8387-24e7f53c505b.dmp

[v_kyr]

Check your .Net runtime version installment too.

 

Quote

Crash reason:  MANAGED_EXCEPTION_CODE_V4
Crash address: 0x00007fff3fc9531c
Crashing instruction: `nop dword [rax + rax * 1]`
Memory accessed by instruction:
  0. Address: 0x000003c9329c6740
     Size: 4
Process uptime: 30 seconds

Thread 0  (crashed)
 0  KERNELBASE.dll + 0x6531c
     rax = 0x000001e4994e33a0    rdx = 0x0000000000000012
     rcx = 0x0000000000000012    rbx = 0x00000000e0434352
     rsi = 0x0000000000000001    rdi = 0x0000000000000005
     rbp = 0x00000048c73fb170    rsp = 0x00000048c73f7310
      r8 = 0x00007fff3a37a150     r9 = 0x00007fff3a346550
     r10 = 0x0000000000000012    r11 = 0x0000000000000000
     r12 = 0x0000000000004000    r13 = 0x000001e4fe1f5b60
     r14 = 0x00000048c73f74a8    r15 = 0x00007ffe7762389c
     rip = 0x00007fff3fc9531c
    Found by: given as instruction pointer in context
 1  KERNELBASE.dll + 0x6531b
     rbp = 0x00000048c73fb170    rsp = 0x00000048c73f7348
     rip = 0x00007fff3fc9531c
    Found by: stack scanning
 2  MSCTF.dll + 0x712f7
     rbp = 0x00000048c73fb170    rsp = 0x00000048c73f7390
     rip = 0x00007fff411212f8
    Found by: stack scanning
 3  clr.dll + 0x127dd7
     rbp = 0x00000048c73fb170    rsp = 0x00000048c73f73c0
     rip = 0x00007fff29437dd8
    Found by: stack scanning
 4  USER32.dll + 0x18096
     rbp = 0x00000048c73fb170    rsp = 0x00000048c73f73e0
     rip = 0x00007fff41768097
    Found by: stack scanning
 5  clr.dll + 0x128583
     rbp = 0x00000048c73fb170    rsp = 0x00000048c73f73f0
     rip = 0x00007fff29438584
    Found by: stack scanning
 6  PresentationFramework.ni.dll + 0x1731a7
     rbp = 0x00000048c73fb170    rsp = 0x00000048c73f74f0
     rip = 0x00007ffe769a31a8
    Found by: stack scanning
 7  clr.dll + 0x48300d
     rbp = 0x00000048c73fb170    rsp = 0x00000048c73f7510
     rip = 0x00007fff2979300e
    Found by: stack scanning

 

[AndyAtkins]

Thanks for the fast response v_kyr. That was a good idea that I'd not thought about. Upgraded to .NET Runtime 7 and restarted the Surface, but still the same disappearing registration dialogue on first click. Latest crash report attached.

e611c12c-0593-4a9b-88ba-99418d1ea7f9.dmp

[NathanC]

Welcome to the forums @AndyAtkins,

I'm aware you mentioned that you recently performed a clean install of Windows, but just to help rule out 3rd party apps or a user account environment issue, could you possibly try booting Windows into safe mode and launching the apps, and if that fails create a temporary new windows user and try launching the apps from that new user?

If both fail, I would also like to see if the event viewer System/Application logs give any better indication of what could be causing the problem than the crash report, could you possibly send us a copy of the System and Application .EVTX log files? I've linked the FAQ below on how to save these files out of event viewer, once done upload them to the private upload link below.

 

Upload link: https://www.dropbox.com/request/8bN4ed11YIeZ4b4JXakx

Many thanks!

[AndyAtkins]

6 hours ago, NathanC said:

Welcome to the forums @AndyAtkins,

I'm aware you mentioned that you recently performed a clean install of Windows, but just to help rule out 3rd party apps or a user account environment issue, could you possibly try booting Windows into safe mode and launching the apps, and if that fails create a temporary new windows user and try launching the apps from that new user?

If both fail, I would also like to see if the event viewer System/Application logs give any better indication of what could be causing the problem than the crash report, could you possibly send us a copy of the System and Application .EVTX log files? I've linked the FAQ below on how to save these files out of event viewer, once done upload them to the private upload link below.

 

Upload link: https://www.dropbox.com/request/8bN4ed11YIeZ4b4JXakx

Many thanks!

Hi NathanC,

Thanks for stepping in. Yes, I'll work through that and forward the files.
Andy

[AndyAtkins]

39 minutes ago, AndyAtkins said:

Hi NathanC,

Thanks for stepping in. Yes, I'll work through that and forward the files.
Andy

Hi NathanC. I've forwarded the files via the link. On your question of Safe Mode, that just momentarily showed the small Photo 2 version number screen and nothing else. Nothing that looked likely in Task Manager, either.

Thanks,

Andy

[NathanC]

16 hours ago, AndyAtkins said:

Hi NathanC. I've forwarded the files via the link. On your question of Safe Mode, that just momentarily showed the small Photo 2 version number screen and nothing else. Nothing that looked likely in Task Manager, either.

Thanks for sending those over and trying safe mode, I should've asked for this earlier, but do you mind also uploading a DXDIAG .txt report so we can see your full specs?

I've been comparing your event viewer logs to another user who was experiencing a very similar app termination issue (which was resolved). The logs don't 1:1 match but there are some striking similarities, This won't guarantee that it will fix your issue as there are likely different variables involved and you may have already tried some of these anyway but it may be worth giving it a go in this particular order:

First, I'd suggest running through points 1-3 on the article linked below (Clean Boot, SFC/DISM, and then run .NET repair tool) after that if it fails to launch, uninstall Photo 2 and then reboot your PC. Once it has been rebooted re-install from the .MSI again, but after it has finished installing instead of launching the app normally, run Command Prompt as admin and then type in cd "C:\Program Files\Affinity\Photo 2\" and press Enter. Now type Photo --no-ocl and press Enter - the app will now hopefully launch.

https://ugetfix.com/ask/how-to-fix-net-runtime-error-1026-in-windows/

[v_kyr]

On 8/31/2023 at 10:01 AM, AndyAtkins said:

...but still the same disappearing registration dialogue on first click...

Which concrete APh version 2 did you installed, APh v2.1.1 ?

[AndyAtkins]

5 hours ago, NathanC said:

Thanks for sending those over and trying safe mode, I should've asked for this earlier, but do you mind also uploading a DXDIAG .txt report so we can see your full specs?

I've been comparing your event viewer logs to another user who was experiencing a very similar app termination issue (which was resolved). The logs don't 1:1 match but there are some striking similarities, This won't guarantee that it will fix your issue as there are likely different variables involved and you may have already tried some of these anyway but it may be worth giving it a go in this particular order:

First, I'd suggest running through points 1-3 on the article linked below (Clean Boot, SFC/DISM, and then run .NET repair tool) after that if it fails to launch, uninstall Photo 2 and then reboot your PC. Once it has been rebooted re-install from the .MSI again, but after it has finished installing instead of launching the app normally, run Command Prompt as admin and then type in cd "C:\Program Files\Affinity\Photo 2\" and press Enter. Now type Photo --no-ocl and press Enter - the app will now hopefully launch.

https://ugetfix.com/ask/how-to-fix-net-runtime-error-1026-in-windows/

Hi Nathan,

dxdiag.txt file on its way to Dropbox. I'll crack on with the other suggestions.
Many thanks,

Andy

[AndyAtkins]

4 hours ago, v_kyr said:

Which concrete APh version 2 did you installed, APh v2.1.1 ?

Hi v_kyr,

Thanks for the message  - v2.1.1

Regards,
Andy

[AndyAtkins]

5 hours ago, NathanC said:

Thanks for sending those over and trying safe mode, I should've asked for this earlier, but do you mind also uploading a DXDIAG .txt report so we can see your full specs?

I've been comparing your event viewer logs to another user who was experiencing a very similar app termination issue (which was resolved). The logs don't 1:1 match but there are some striking similarities, This won't guarantee that it will fix your issue as there are likely different variables involved and you may have already tried some of these anyway but it may be worth giving it a go in this particular order:

First, I'd suggest running through points 1-3 on the article linked below (Clean Boot, SFC/DISM, and then run .NET repair tool) after that if it fails to launch, uninstall Photo 2 and then reboot your PC. Once it has been rebooted re-install from the .MSI again, but after it has finished installing instead of launching the app normally, run Command Prompt as admin and then type in cd "C:\Program Files\Affinity\Photo 2\" and press Enter. Now type Photo --no-ocl and press Enter - the app will now hopefully launch.

https://ugetfix.com/ask/how-to-fix-net-runtime-error-1026-in-windows/

Hi Nathan,

Thanks for laying all this out. Solutions 1-3 didn't throw up anything untoward - SFC showed no integrity issues, and I ran some DISM commands anyway that showed no issues. I did run the .NET Desktop Runtime repair tool, which just reregistered and restarted the Windows Installer Service. I also ran a repair option for .NET 7 Desktop Runtime that's part of its installer for good measure, anyway. Running through the .msi un/reinstall (successful) and command line load (run twice) unfortunately just took a little longer to bring up the registration screen, before that disappeared as soon as I clicked on it. Once again, there is no sign of any Affinity-related activity in Task Manager.
Very sad face.
Andy

[v_kyr]

2 hours ago, AndyAtkins said:

Thanks for the message  - v2.1.1

Ok it's the latest/actual one. - I've asked since I recalled, that I once had similar symptoms/issues when updating on Win 10 ADe v2.1.0 based MSIX to v2.1.1. There when the v2.1.0 was started it always detected that a v2.1.1 was available and indicated that in a popup panel. But when trying to install from that, or dismissing/cancel the popup panel, ADe always crashed. Clicking somewhere else instead on the update panel also crashed ADe then. The way to get around of that was for me, to completely deinstall ADe v2.1.0 via the OS uninstaller and then do a fresh ADe v2.1.1 install from the Affinity Website.

However, your actual MS Surface 9 & Win 11 problem looks to be a little bit harder here. - BTW you have a MS Surface 9 Pro with an Intel CPU chip and not an ARM SQ3 CPU model with Intel emulation layer or?

[AndyAtkins]

26 minutes ago, v_kyr said:

Ok it's the latest/actual one. - I've asked since I recalled, that I once had similar symptoms/issues when updating on Win 10 ADe v2.1.0 based MSIX to v2.1.1. There when the v2.1.0 was started it always detected that a v2.1.1 was available and indicated that in a popup panel. But when trying to install from that, or dismissing/cancel the popup panel, ADe always crashed. Clicking somewhere else instead on the update panel also crashed ADe then. The way to get around of that was for me, to completely deinstall ADe v2.1.0 via the OS uninstaller and then do a fresh ADe v2.1.1 install from the Affinity Website.

However, your actual MS Surface 9 & Win 11 problem looks to be a little bit harder here. - BTW you have a MS Surface 9 Pro with an Intel CPU chip and not an ARM SQ3 CPU model with Intel emulation layer or?

Hi v_kyr,

I'd read about that incompatibility, as a few users seemed to have found it.

Yep, it's the old school Intel config (i7), as the ARM version was a little compromised for my needs.
Thanks,
Andy

[walt.farrell]

Next question: you've mentioned .NET 7, but I think the Affinity apps use .NET 4.8. Do you have that enabled/installed on your system, too?

[AndyAtkins]

47 minutes ago, walt.farrell said:

Next question: you've mentioned .NET 7, but I think the Affinity apps use .NET 4.8. Do you have that enabled/installed on your system, too?

Hi Walt. Thanks for asking. Yes, I have also have 4.8 enabled.
Andy

[JosueVivas]

I'm facing the same problem. 2.1.1 and 2.2.xxx (beta) are not starting.  

I ran all the suggested fisxes in this thread + deactivating the firewall and antivirus and no luck.

I'm attaching the event viewer details where shows Publisher not starting. 

1.evtx

[v_kyr]

35 minutes ago, JosueVivas said:

I'm attaching the event viewer details where shows Publisher not starting. 

In more readable XML that tells that an Unauthorized Access Exception occured, due to some internal directory string (probably the appdata dir path) which couldn't be created ...

<Data>Application: Publisher.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String) <-- *** 5
   at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean) <-- *** 4
   at System.IO.Directory.InternalCreateDirectoryHelper(System.String, Boolean) <-- *** 3
   at Serif.Interop.Persona.Application.EnsureDirectoryExists(System.String) <-- *** 2
   at Serif.Interop.Persona.Application.get_AppDataPathForAllUsers() <-- *** 1
   at Serif.Interop.Persona.Application..ctor()
   at Serif.Affinity.Application..ctor()
   at Publisher.Application.Main(System.String[]) -- *** 0

</Data>

The full output here ...

Quote

Record 1
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="igccservice">
    </Provider>
    <EventID Qualifiers="0">0</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:52:01.885199Z">
    </TimeCreated>
    <EventRecordID>13283</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="7012" ThreadID="0">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security>
    </Security>
  </System>
  <EventData>
    <Data>Service started successfully.</Data>
    <Binary></Binary>
  </EventData>
</Event>
Record 2
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="OVRServiceLauncher">
    </Provider>
    <EventID Qualifiers="0">0</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:52:09.000553Z">
    </TimeCreated>
    <EventRecordID>13284</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="7076" ThreadID="0">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security>
    </Security>
  </System>
  <EventData>
    <Data>[SetProcessGPUPriorityClass] GPU priority set successfully.
</Data>
    <Binary></Binary>
  </EventData>
</Event>
Record 3
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="OVRServiceLauncher">
    </Provider>
    <EventID Qualifiers="0">0</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:52:10.181830Z">
    </TimeCreated>
    <EventRecordID>13285</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="7076" ThreadID="0">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security>
    </Security>
  </System>
  <EventData>
    <Data>[LauncherService] Session change: WTS_SESSION_UNLOCK
</Data>
    <Binary></Binary>
  </EventData>
</Event>
Record 4
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="OVRServiceLauncher">
    </Provider>
    <EventID Qualifiers="0">0</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:52:10.184454Z">
    </TimeCreated>
    <EventRecordID>13286</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="7076" ThreadID="0">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security>
    </Security>
  </System>
  <EventData>
    <Data>[LauncherService] Session change: New active session matches old active session = 1
</Data>
    <Binary></Binary>
  </EventData>
</Event>
Record 5
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime">
    </Provider>
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:52:13.749885Z">
    </TimeCreated>
    <EventRecordID>13287</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="7880" ThreadID="0">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security>
    </Security>
  </System>
  <EventData>
    <Data>Application: Publisher.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)
   at System.IO.Directory.InternalCreateDirectoryHelper(System.String, Boolean)
   at Serif.Interop.Persona.Application.EnsureDirectoryExists(System.String)
   at Serif.Interop.Persona.Application.get_AppDataPathForAllUsers()
   at Serif.Interop.Persona.Application..ctor()
   at Serif.Affinity.Application..ctor()
   at Publisher.Application.Main(System.String[])

</Data>
    <Binary></Binary>
  </EventData>
</Event>
Record 6
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="A0E9B465-B939-57D7-B27D-95D8E925FF57">
    </Provider>
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:52:14.090806Z">
    </TimeCreated>
    <EventRecordID>13288</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="14888" ThreadID="14908">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security UserID="S-1-5-21-4220249389-3310365789-3508749174-1001">
    </Security>
  </System>
  <EventData>
    <Data Name="AppName">Publisher.exe</Data>
    <Data Name="AppVersion">2.1.1.1847</Data>
    <Data Name="AppTimeStamp">6486f32a</Data>
    <Data Name="ModuleName">KERNELBASE.dll</Data>
    <Data Name="ModuleVersion">10.0.22621.2215</Data>
    <Data Name="ModuleTimeStamp">83983b0b</Data>
    <Data Name="ExceptionCode">e0434352</Data>
    <Data Name="FaultingOffset">000000000006531c</Data>
    <Data Name="ProcessId">0x1ec8</Data>
    <Data Name="ProcessCreationTime">0x1d9dd9c4b21bb3a</Data>
    <Data Name="AppPath">C:\Program Files\Affinity\Publisher 2\Publisher.exe</Data>
    <Data Name="ModulePath">C:\Windows\System32\KERNELBASE.dll</Data>
    <Data Name="IntegratorReportId">838f1dfd-732c-4ad5-9fc1-15d856654fdf</Data>
    <Data Name="PackageFullName"></Data>
    <Data Name="PackageRelativeAppId"></Data>
  </EventData>
</Event>
Record 7
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" Guid="0EAD09BD-2157-539A-8D6D-C87F95B64D70">
    </Provider>
    <EventID>1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:52:17.415775Z">
    </TimeCreated>
    <EventRecordID>13289</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="14888" ThreadID="14908">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security UserID="S-1-5-21-4220249389-3310365789-3508749174-1001">
    </Security>
  </System>
  <EventData>
    <Data Name="Bucket">1243395936836748043</Data>
    <Data Name="BucketType">5</Data>
    <Data Name="EventName">CLR20r3</Data>
    <Data Name="Response">Not available</Data>
    <Data Name="CabId">0</Data>
    <Data Name="P1">Publisher.exe</Data>
    <Data Name="P2">2.1.1.1847</Data>
    <Data Name="P3">6486f32a</Data>
    <Data Name="P4">mscorlib</Data>
    <Data Name="P5">4.8.9181.0</Data>
    <Data Name="P6">64b85429</Data>
    <Data Name="P7">1693</Data>
    <Data Name="P8">12f</Data>
    <Data Name="P9">System.UnauthorizedAccess</Data>
    <Data Name="P10"></Data>
    <Data Name="AttachedFiles">
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ec97cf18-ea5f-4918-ab60-f05467369db3.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.35b8a8d5-f79f-46b9-96a3-28933a0552d3.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.07e3b412-af7b-4642-a4d0-442912dae386.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.aa3eca76-374b-4c81-a635-02760d3c1c57.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.976e10ae-5fcb-4715-984e-d346c134bd8e.tmp.xml</Data>
    <Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Publisher.exe_7ba4b1e53b69aa85e55e2434145d61c7c2ac2e_3552326a_7b341cbe-ca13-4c06-8d57-9348929536a3</Data>
    <Data Name="AnalysisSymbol"></Data>
    <Data Name="Rechecking">0</Data>
    <Data Name="ReportId">838f1dfd-732c-4ad5-9fc1-15d856654fdf</Data>
    <Data Name="ReportStatus">268435456</Data>
    <Data Name="HashedBucket">a45981e8032fff4a51416e044a51830b</Data>
    <Data Name="CabGuid">0</Data>
  </EventData>
</Event>
Record 8
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Search" Guid="{CA4E628D-8567-4896-AB6B-835B221F373F}" EventSourceName="Windows Search Service">
    </Provider>
    <EventID Qualifiers="16384">1003</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>1</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:52:22.893666Z">
    </TimeCreated>
    <EventRecordID>13290</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="1692" ThreadID="0">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security>
    </Security>
  </System>
  <EventData>
    <Data Name="ExtraInfo">
</Data>
  </EventData>
</Event>
Record 9
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime">
    </Provider>
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:53:07.950530Z">
    </TimeCreated>
    <EventRecordID>13291</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="18876" ThreadID="0">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security>
    </Security>
  </System>
  <EventData>
    <Data>Application: Publisher.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)
   at System.IO.Directory.InternalCreateDirectoryHelper(System.String, Boolean)
   at Serif.Interop.Persona.Application.EnsureDirectoryExists(System.String)
   at Serif.Interop.Persona.Application.get_AppDataPathForAllUsers()
   at Serif.Interop.Persona.Application..ctor()
   at Serif.Affinity.Application..ctor()
   at Publisher.Application.Main(System.String[])

</Data>
    <Binary></Binary>
  </EventData>
</Event>
Record 10
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="A0E9B465-B939-57D7-B27D-95D8E925FF57">
    </Provider>
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:53:08.185485Z">
    </TimeCreated>
    <EventRecordID>13292</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="4532" ThreadID="4672">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security UserID="S-1-5-21-4220249389-3310365789-3508749174-1001">
    </Security>
  </System>
  <EventData>
    <Data Name="AppName">Publisher.exe</Data>
    <Data Name="AppVersion">2.2.0.1971</Data>
    <Data Name="AppTimeStamp">64e5b9bc</Data>
    <Data Name="ModuleName">KERNELBASE.dll</Data>
    <Data Name="ModuleVersion">10.0.22621.2215</Data>
    <Data Name="ModuleTimeStamp">83983b0b</Data>
    <Data Name="ExceptionCode">e0434352</Data>
    <Data Name="FaultingOffset">000000000006531c</Data>
    <Data Name="ProcessId">0x49bc</Data>
    <Data Name="ProcessCreationTime">0x1d9dd9c6b83ea65</Data>
    <Data Name="AppPath">C:\Program Files\Affinity\Publisher 2 Beta\Publisher.exe</Data>
    <Data Name="ModulePath">C:\Windows\System32\KERNELBASE.dll</Data>
    <Data Name="IntegratorReportId">c5892fe8-ea97-4b2e-958b-dce3bb30e581</Data>
    <Data Name="PackageFullName"></Data>
    <Data Name="PackageRelativeAppId"></Data>
  </EventData>
</Event>
Record 11
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" Guid="0EAD09BD-2157-539A-8D6D-C87F95B64D70">
    </Provider>
    <EventID>1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:53:11.412922Z">
    </TimeCreated>
    <EventRecordID>13293</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="4532" ThreadID="4672">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security UserID="S-1-5-21-4220249389-3310365789-3508749174-1001">
    </Security>
  </System>
  <EventData>
    <Data Name="Bucket">1407381635364084805</Data>
    <Data Name="BucketType">5</Data>
    <Data Name="EventName">CLR20r3</Data>
    <Data Name="Response">Not available</Data>
    <Data Name="CabId">0</Data>
    <Data Name="P1">Publisher.exe</Data>
    <Data Name="P2">2.2.0.1971</Data>
    <Data Name="P3">64e5b9bc</Data>
    <Data Name="P4">mscorlib</Data>
    <Data Name="P5">4.8.9181.0</Data>
    <Data Name="P6">64b85429</Data>
    <Data Name="P7">1693</Data>
    <Data Name="P8">12f</Data>
    <Data Name="P9">System.UnauthorizedAccess</Data>
    <Data Name="P10"></Data>
    <Data Name="AttachedFiles">
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.596102ce-0f1c-463b-8aaf-febb073f0eb4.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d710306a-ad20-4adb-950a-64ad9f780875.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3896a0f1-fb6f-49a9-8513-7fe15170cd2f.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d26add30-479b-4123-bcdf-853ec64bf5b1.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fe7959c2-07b8-47a4-8752-41fca661058f.tmp.xml</Data>
    <Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Publisher.exe_a97bc93d82957974b36c9484fddd6a86cd3e_36e9c543_1245f7ef-62f2-45b5-888b-084888cef8b5</Data>
    <Data Name="AnalysisSymbol"></Data>
    <Data Name="Rechecking">0</Data>
    <Data Name="ReportId">c5892fe8-ea97-4b2e-958b-dce3bb30e581</Data>
    <Data Name="ReportStatus">268435456</Data>
    <Data Name="HashedBucket">539f0956f24400cde38806240748dc45</Data>
    <Data Name="CabGuid">0</Data>
  </EventData>
</Event>
Record 12
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime">
    </Provider>
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:53:14.162552Z">
    </TimeCreated>
    <EventRecordID>13294</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="5180" ThreadID="0">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security>
    </Security>
  </System>
  <EventData>
    <Data>Application: Publisher.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)
   at System.IO.Directory.InternalCreateDirectoryHelper(System.String, Boolean)
   at Serif.Interop.Persona.Application.EnsureDirectoryExists(System.String)
   at Serif.Interop.Persona.Application.get_AppDataPathForAllUsers()
   at Serif.Interop.Persona.Application..ctor()
   at Serif.Affinity.Application..ctor()
   at Publisher.Application.Main(System.String[])

</Data>
    <Binary></Binary>
  </EventData>
</Event>
Record 13
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="A0E9B465-B939-57D7-B27D-95D8E925FF57">
    </Provider>
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:53:14.376175Z">
    </TimeCreated>
    <EventRecordID>13295</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="3436" ThreadID="14940">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security UserID="S-1-5-21-4220249389-3310365789-3508749174-1001">
    </Security>
  </System>
  <EventData>
    <Data Name="AppName">Publisher.exe</Data>
    <Data Name="AppVersion">2.1.1.1847</Data>
    <Data Name="AppTimeStamp">6486f32a</Data>
    <Data Name="ModuleName">KERNELBASE.dll</Data>
    <Data Name="ModuleVersion">10.0.22621.2215</Data>
    <Data Name="ModuleTimeStamp">83983b0b</Data>
    <Data Name="ExceptionCode">e0434352</Data>
    <Data Name="FaultingOffset">000000000006531c</Data>
    <Data Name="ProcessId">0x143c</Data>
    <Data Name="ProcessCreationTime">0x1d9dd9c6f604d60</Data>
    <Data Name="AppPath">C:\Program Files\Affinity\Publisher 2\Publisher.exe</Data>
    <Data Name="ModulePath">C:\Windows\System32\KERNELBASE.dll</Data>
    <Data Name="IntegratorReportId">3c500c33-96fc-452e-904a-cdf4c66b8a2a</Data>
    <Data Name="PackageFullName"></Data>
    <Data Name="PackageRelativeAppId"></Data>
  </EventData>
</Event>
Record 14
<?xml version="1.0" encoding="utf-8"?>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" Guid="0EAD09BD-2157-539A-8D6D-C87F95B64D70">
    </Provider>
    <EventID>1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-02T12:53:16.978924Z">
    </TimeCreated>
    <EventRecordID>13296</EventRecordID>
    <Correlation>
    </Correlation>
    <Execution ProcessID="3436" ThreadID="14940">
    </Execution>
    <Channel>Application</Channel>
    <Computer>ION2</Computer>
    <Security UserID="S-1-5-21-4220249389-3310365789-3508749174-1001">
    </Security>
  </System>
  <EventData>
    <Data Name="Bucket">1243395936836748043</Data>
    <Data Name="BucketType">5</Data>
    <Data Name="EventName">CLR20r3</Data>
    <Data Name="Response">Not available</Data>
    <Data Name="CabId">0</Data>
    <Data Name="P1">Publisher.exe</Data>
    <Data Name="P2">2.1.1.1847</Data>
    <Data Name="P3">6486f32a</Data>
    <Data Name="P4">mscorlib</Data>
    <Data Name="P5">4.8.9181.0</Data>
    <Data Name="P6">64b85429</Data>
    <Data Name="P7">1693</Data>
    <Data Name="P8">12f</Data>
    <Data Name="P9">System.UnauthorizedAccess</Data>
    <Data Name="P10"></Data>
    <Data Name="AttachedFiles">
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.783bfea0-c7ec-4c84-b219-48a4f3900b31.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d94a0c92-fb72-4f58-90f1-83bfffda191d.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.591feaff-6057-4308-b9b7-41419468b611.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f253f474-77ec-460f-a7aa-71ac160ce3ff.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.92954ac7-0465-4608-8f08-ac826ec6e679.tmp.xml</Data>
    <Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Publisher.exe_7ba4b1e53b69aa85e55e2434145d61c7c2ac2e_3552326a_f460fa08-53e0-4535-90da-0a448cdf0b4b</Data>
    <Data Name="AnalysisSymbol"></Data>
    <Data Name="Rechecking">0</Data>
    <Data Name="ReportId">3c500c33-96fc-452e-904a-cdf4c66b8a2a</Data>
    <Data Name="ReportStatus">268435456</Data>
    <Data Name="HashedBucket">a45981e8032fff4a51416e044a51830b</Data>
    <Data Name="CabGuid">0</Data>
  </EventData>
</Event>

 

 

[walt.farrell]

@JosueVivas: You might try right-clicking on the application icon and choosing Run as Administrator, to see if you get further.

It does appear that the application does not have permission to create its main AppData directory, which might also indicate an issue with your anti-virus or anti-malware program, or with Windows Controlled Folder Access.

[JosueVivas]

21 minutes ago, walt.farrell said:

@JosueVivas: You might try right-clicking on the application icon and choosing Run as Administrator, to see if you get further.

It does appear that the application does not have permission to create its main AppData directory, which might also indicate an issue with your anti-virus or anti-malware program, or with Windows Controlled Folder Access.

Both Publisher 2 are running as admin. Both behave the same: not opening.

 

 

 

Edited September 2, 2023 by JosueVivas
Adin gmore info

[v_kyr]

12 minutes ago, JosueVivas said:

Both Publisher 2 are running as admin. Both behave the same: not opening.

Check if there was some Publisher 2 related appdata directory/folder created at all and if the Publisher has the rights to create and access any directory under the appdata path.

Other than that look after possible Win Event 1000 application errors and how to fix those with chance ...

• How to Fix Event ID 1000 Application Error on Windows 10/8/7

• ... etc.

From MS FAQs ...

Quote

The event ID 1000 application error may be due to the following:
Corrupted system files: If the system files are damaged or some modules are missing, some Windows components may crash and cause system problems.
A specific application crashed: Another reason you encounter an error message is that a specific application crashed on your computer. You can diagnose which by looking at the file path in the event or performing a clean boot.
The .NET Framework is not installed properly: Many different applications and Windows itself use the .NET Framework for operation.
Outdated Windows: Another reason you might encounter this problem is that you have outdated Windows installed on your computer.
Please try the following steps:

1. You can try to perform a clean boot by referring here.
   And try to run the following command to check the system files.
   sfc /scannow
   DISM /Online /Cleanup-Image /RestoreHealth
2. Try to check for updates, if you can install any security updates or related components, please install them to check. (Such as CoreMessaging.dll, or other components.)
3. Update Windows to the latest version

 

[JosueVivas]

@v_kyr it does have write access to Appdata folder.

 

 

[walt.farrell]

What is in the Log.txt file? There might be additional clues there.

And, by the way, I don't think that's the AppData path that's causing the error. I think it's this one (from my log.txt, but note that I use the MSIX version on this system, not the EXE/MSI version you're using). Yours might be the same.

AppDataPathForAllUsers: C:\ProgramData\Affinity\Publisher\2.0 (Beta)

 

[v_kyr]

15 minutes ago, JosueVivas said:

it does have write access to Appdata folder.

But it looks like as that there are a bunch of missing directories and files (...as far as there are not more entries in/under that "...\2.0\" folder). - Further your evtx file named ...

<Data Name="AppPath">C:\Program Files\Affinity\Publisher 2 Beta\Publisher.exe</Data>

[JosueVivas]

 

 

Here is the content of the folder. I remember that before by running the app as Admin was enough to write there, but the path for Beta is not there.

3 hours ago, walt.farrell said:

AppDataPathForAllUsers: C:\ProgramData\Affinity\Publisher\2.0 (Beta)

 

 

 

 

also, if I click on "Modify" I see the Windows installer and it closes straight away.

 

 

Also, I deleted 2.1.1 and 2.2 beta to install V2 on Windows Store: the same situation happened: I saw it in the task manager for a couple of seconds ( as background process) and no splash screen. Then, the background process is closed. 

Edited September 2, 2023 by JosueVivas
adding info

[walt.farrell]

It appears that the program does not have the ability to create the C:\ProgramData\Affinity\Publisher\2.0 (Beta) folder.