Twolane Posted August 26, 2023 Posted August 26, 2023 Why is this? Edited to add that I have an image that is locked, and can't be saved because I can't close Photo in task manager. Consequently I'm getting the "Can't Communicate" error because I can't close anything in Task Manager. Again, why is Task Manager non-functional? This isn't new. I've experienced it before. I can't close Designer in Task manager, either. It's been showing in the Task Manager for an hour. Win 11 x64 Photo v211 Quote 1) MacBook M3 Pro 18/512 - Now my daily driver. 2) I liked it so much I added an M4 Air. Consider me a convert. 2xDell laptops on Win 11 frozen at 23H2. With 2 & 4 hours of battery life, respectively, they're already dead to me.
v_kyr Posted August 26, 2023 Posted August 26, 2023 If Task Manager doesn't work here, try to kill the process via the Cmd/Powershell ... CMD Kill Process: How to Kill Process in Command Prompt Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
walt.farrell Posted August 26, 2023 Posted August 26, 2023 It might be useful to see what kind of crash initiated this problem. Did you get any crash reports or event viewer logs, Twolane? Also, it might be useful to get a dump of the hung program. You should be able to expand its entry in Task Manager, then right-click on the middle entry and choose Create DMP File. Then save that file somewhere safe in case Serif wants to see it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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