Affinity Publisher Beta crashes when a pdf is dragged into the workspace

[jsfremont]

I have used your Affinity software for several years.  I attempted to use the Beta 2 upgrade and just like the original Beta version, whenever I attempt to drop a pdf into Affinity Publisher Beta the program crashes.  The crash report is attached as a Word document.

 

This does not happen using Affinity Publisher 2 or the original Affinity Publisher

Translated Report.docx

[Hangman]

Hi @jsfremont and welcome to the forums,

Are you able to upload the pdf that is causing Publisher to crash so we can take a look?

Does this happen with all pdf files or just this particular file? Could you also confirm whether this is happening on Mac or Windows and which version of the OS you're running?

[Pyanepsion]

Hello, @jsfremont,

First of all, it’s important to remember that beta versions are debug versions and may therefore contain bugs or instabilities. I notice that you use the expression ‘original beta version’. The association of the terms ‘beta’ and ‘original’ makes me wonder. It’s essential to understand that beta versions are under development, unlike original versions, also known as public versions.

In any case, the report confirms that this is version 2.2.0 (1954) and is designed for X86-64 (64-bit) architecture on MacOS version 13.5.

The thread that crashed is number 12, which belongs to an operation queue (NSOperationQueue). The main exception that led to the crash was EXC_CRASH (SIGABRT), which means that the application was interrupted unexpectedly.

It seems that the application tried to process a drag-and-drop of one or more files ([DocumentView acceptDragFiles:atLocation:]). When initializing a URL from the file path, an exception was raised. This exception could be due to an attempt to access a null reference or some other type of memory-related error.

Several threads are active, including the main thread (Thread 0) and others that handle events and network operations. There are also several threads that appear to be linked to the libopenexr library, probably used to process images in OpenEXR format.

1. If the problem only affects a single PDF, as Hangman suggested, it could be that the file is corrupted or is in a specific, perhaps unusual, format. Sharing the file with the community could help identify and solve the problem. If the file contains confidential information, I recommend that you send it securely to the Affinity support team as soon as an administrator is available, and not in public.
2. If, on the other hand, the problem is recurrent with all PDF files, this could indicate a problem with your configuration, a possible corruption of your Affinity Publisher Beta installation, or even a bug in this version. In this case, a video illustrating the problem would be a great help to the technical team.

I hope it will help solve your problem. All the best!