AndrewCampbell Posted August 21, 2023 Share Posted August 21, 2023 Hi all, we puchased; as a site licence and it has been packaged by the team. The software installs properly and works. But the issue is relating to the persona and when you try to move between apps in the suite it said that they are not installed. But you can access the apps manually as they are installed. I have tried opening each app individually as suggested in other threads but it still shows as uninstalled under personas. Any help would be appreciated. Andy Quote Link to comment Share on other sites More sharing options...
Dan C Posted August 22, 2023 Share Posted August 22, 2023 Hi AndrewCampbell, For Studio Link to function correctly, all apps need to have the same version number of the apps installed, not be a mix of MSIX & EXE and have launched the apps at least once. Lee Quote Link to comment Share on other sites More sharing options...
AndrewCampbell Posted August 23, 2023 Author Share Posted August 23, 2023 Hi Lee, we are using .EXE and all apps are the same version. I have also tried launching the apps at least once and to no avail. Andy Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 23, 2023 Share Posted August 23, 2023 35 minutes ago, AndrewCampbell said: we are using .EXE and all apps are the same version. So all are 2.0.4 or all are 2.1.1? Can you show the error message you get when trying to use StudioLink? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
AndrewCampbell Posted August 24, 2023 Author Share Posted August 24, 2023 I have attached some images to my post walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 24, 2023 Share Posted August 24, 2023 Thanks. One suggestion for additional trouble-shooting: Start Task Manager. Start each application. In Task Manager, click the arrow next to each Affinity application to expand the entry. Then, for each, right-click on the middle entry (the one with the application name) and choose Open File Location. Provide a screenshot of the top of the File Explorer window that opens, so we can see where each application is installed. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
AndrewCampbell Posted August 29, 2023 Author Share Posted August 29, 2023 walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
AndrewCampbell Posted August 31, 2023 Author Share Posted August 31, 2023 Does anyone else have any input on this? It looks like everything is installed and used appropriately but the software still isn't working as intended. Any more help would be appreciated. Andy Quote Link to comment Share on other sites More sharing options...
Dan C Posted August 31, 2023 Share Posted August 31, 2023 Could you please load each app holding the ctrl key down, and tick the following options: Once you hit reset, just close the app as soon as it takes you to the login registration screen. After you have done this to all three apps, restart the PC and try to register one of the apps, then launch the second app etc. Lee Quote Link to comment Share on other sites More sharing options...
AndrewCampbell Posted September 4, 2023 Author Share Posted September 4, 2023 This didn't work. Could it be related to the fact that the packaging team have disabled Affinity ID funtionality for distribution? Quote Link to comment Share on other sites More sharing options...
Dan C Posted September 4, 2023 Share Posted September 4, 2023 If you open Photo and Designer before opening Publisher, with them all open, does Publisher allow you to use Studio Link? If not, it's possible the network administrator has disabled the apps access to the folder required to tell it that the other software is installed. Lee Quote Link to comment Share on other sites More sharing options...
AndrewCampbell Posted September 8, 2023 Author Share Posted September 8, 2023 I tried what you suggested and it has done nothing. I don't think it's a permission issue as I have full privaliges on this site. But I did try installing 2.1 manually and registering it and it works. But unfortuntely I now have both versions installed. The app doesn't appear to be updating automatically. Andy Quote Link to comment Share on other sites More sharing options...
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