Affinity Publisher 2 Freeze & Crash

[DonC123]

I am in the process of writing a book, so my document is getting larger. Still nothing in size to sneeze at, but just indicating what I am working on.

Three times so far, twice today, I have inadvertently tried to move the screen view within the the main desktop area where the pages are showing. Typically I do this by pressing and holding the mouse wheel down while dragging on the pages. The inadvertent part is when I accidently try to do this and press the left mouse button instead of the mouse wheel and drag. The program almost instantly locks up and the only way I can close it and get past is by ending the task in the task manager. I noticed that one time it registered an affinity crash thith the crash process added to task manager list, but the other two times there was nothing additional listed to the Affinity tasks.

Has anyone noticed this, and if so, have the beta tester, or other folks reported it to the the producers of the software?

Edited August 21, 2023 by DonC123

[Lee_T]

Hi DonC123, 

Which operating system version and which Affinity Publisher version are you running?

Also, could you list your hardware? (CPU/GPU/RAM)

Lee

[DonC123]

3 hours ago, Lee_T said:

Hi DonC123, 

Which operating system version and which Affinity Publisher version are you running?

Also, could you list your hardware? (CPU/GPU/RAM)

Lee

Hi Lee,

Affinity Publisher 2 ( I also have Designer 2, but only Photo 1, if that makes a difference with Affinity's personas). I only tried once to select Photo 1 persona in Publisher 2 and it did not recognize it as compatible.

Computer is a workstation I had built a few years ago. So a desktop for all intents and purposes, not a laptop.

Windows 10 Home (always up to date)

Intel Core i7 6800K
4 x 4.2 GHz Overclock
12 x threads with Intel HyperThreading
15MB Smart Cache

16GB Quad Channel 2400 MHz DDR4 RAM

Nvidia GeForce RTX 2060

1TB WD Blue SSD
2X 2TB WD Black Performance HDD 64MB Cache

I hope this helps with a diagnosis.

Don

 

[Lee_T]

Thanks for the info, could you tell me the version number of Affinity Publisher 2, this is located on your account window (Help > My Account) at the top right.

Lee

[DonC123]

8 minutes ago, Lee_T said:

Thanks for the info, could you tell me the version number of Affinity Publisher 2, this is located on your account window (Help > My Account) at the top right.

Lee

You bet, it is the latest, I believe - 2.1.1

[Lee_T]

Could you please get a crash report by following these instructions:

Lee

 

[DonC123]

14 minutes ago, Lee_T said:

Could you please get a crash report by following these instructions:

Lee

 

I have attached what you requested. It is a .dmp file though, not a .crash file.

64f2eaa0-5714-4902-bf4f-125b445b6666.dmp

[v_kyr]

The crash report indicates (...as for most Win forum users here always) at this state then some nullpointer related interaction, probably with/due to GPU driver related addresses. - Try out if disabling the OpenCL hardware acceleration under the APub performance preferences might prevent the app crashings here.

... etc.

• disabling OpenCL forum.affinity.serif.com

 

Quote

Operating system: Windows NT
                  10.0.19041 3155
CPU: amd64
     family 6 model 79 stepping 1
     12 CPUs

Crash reason:  EXCEPTION_ACCESS_VIOLATION_READ
Crash address: 0x0000000000000000 **
    ** Null pointer detected with offset: 0x0000000000000000
Crashing instruction: `cmp rbx, qword [rax]`
Memory accessed by instruction:
  0. Address: 0x0000000000000000
     Size: 8
Process uptime: 119 seconds

Thread 3  (crashed)
 0  libraster.dll + 0x1f0c88f
     rax = 0x0000000000000000    rdx = 0x0000009c4d3ff050
     rcx = 0x0000019db920ca28    rbx = 0x0000019dba4923b0
     rsi = 0x0000019db920ca28    rdi = 0x0000009c4d3ff050
     rbp = 0x0000000000000000    rsp = 0x0000009c4d3feef0
      r8 = 0x0000000000000004     r9 = 0x0000009c4d3fef40
     r10 = 0x0000019dba4ae330    r11 = 0x0000019dba4ae314
     r12 = 0x0000000000000000    r13 = 0x0000000000000020
     r14 = 0x0000019dba542250    r15 = 0x0000000000000002
     rip = 0x00007ffe59c9c88f
    Found by: given as instruction pointer in context
 1  libraster.dll + 0x103e396
     rsp = 0x0000009c4d3fef10    rip = 0x00007ffe58dce397
    Found by: stack scanning
 2  libraster.dll + 0x1e3d21a
     rsp = 0x0000009c4d3fef20    rip = 0x00007ffe59bcd21b
    Found by: stack scanning
 3  libraster.dll + 0xfa545e
     rsp = 0x0000009c4d3fef60    rip = 0x00007ffe58d3545f
    Found by: stack scanning
 4  librenderer.dll + 0x363e29f
     rsp = 0x0000009c4d3fef98    rip = 0x00007ffe57c0e2a0
    Found by: stack scanning
 5  librenderer.dll + 0x52c9ab
     rsp = 0x0000009c4d3fefa0    rip = 0x00007ffe54afc9ac
    Found by: stack scanning
 6  libkernel.dll + 0x27bce7
     rsp = 0x0000009c4d3fefd0    rip = 0x00007ffea2e2bce8
    Found by: stack scanning
 7  librenderer.dll + 0x363e2df
     rsp = 0x0000009c4d3ff000    rip = 0x00007ffe57c0e2e0
    Found by: stack scanning
 8  libpersona.dll + 0x33ab126
     rsp = 0x0000009c4d3ff050    rip = 0x00007ffe5ec5b127
    Found by: stack scanning
 9  libkernel.dll + 0x558fa7
     rsp = 0x0000009c4d3ff070    rip = 0x00007ffea3108fa8
    Found by: stack scanning
10  libpersona.dll + 0x33c8ca2
     rsp = 0x0000009c4d3ff090    rip = 0x00007ffe5ec78ca3
    Found by: stack scanning
11  libaffinity.dll + 0x3400cc
     rsp = 0x0000009c4d3ff0c0    rip = 0x00007ffe911800cd
    Found by: stack scanning
12  Serif.Interop.Persona.dll + 0xdae6a2
     rsp = 0x0000009c4d3ff0f0    rip = 0x00007ffe7b4ae6a3
    Found by: stack scanning
13  clr.dll + 0x7fe2ff
     rsp = 0x0000009c4d3ff0f8    rip = 0x00007ffed0c8e300
    Found by: stack scanning
14  clr.dll + 0x7df50f
     rsp = 0x0000009c4d3ff150    rip = 0x00007ffed0c6f510
    Found by: stack scanning
15  clr.dll + 0x6905
     rsp = 0x0000009c4d3ff240    rip = 0x00007ffed0496906
    Found by: stack scanning
16  clr.dll + 0xa47f0
     rsp = 0x0000009c4d3ff270    rip = 0x00007ffed05347f1
    Found by: stack scanning
17  WindowsBase.ni.dll + 0x24047
     rsp = 0x0000009c4d3ff288    rip = 0x00007ffe8d214048
    Found by: stack scanning
18  clr.dll + 0x1d8a60
     rsp = 0x0000009c4d3ff290    rip = 0x00007ffed0668a61
    Found by: stack scanning
19  clr.dll + 0xa4778
     rsp = 0x0000009c4d3ff2c0    rip = 0x00007ffed0534779
    Found by: stack scanning
20  clr.dll + 0x1cf3ed
     rsp = 0x0000009c4d3ff2f0    rip = 0x00007ffed065f3ee
    Found by: stack scanning
21  clr.dll + 0xa46a7
     rsp = 0x0000009c4d3ff310    rip = 0x00007ffed05346a8
    Found by: stack scanning
22  clr.dll + 0x55d9
     rsp = 0x0000009c4d3ff320    rip = 0x00007ffed04955da
    Found by: stack scanning
23  clr.dll + 0x7e431f
     rsp = 0x0000009c4d3ff340    rip = 0x00007ffed0c74320
    Found by: stack scanning
24  clr.dll + 0xa44da
     rsp = 0x0000009c4d3ff350    rip = 0x00007ffed05344db
    Found by: stack scanning
25  clr.dll + 0x18eabe
     rsp = 0x0000009c4d3ff390    rip = 0x00007ffed061eabf
    Found by: stack scanning
26  clr.dll + 0x1ce873
     rsp = 0x0000009c4d3ff3b0    rip = 0x00007ffed065e874
    Found by: stack scanning
27  KERNELBASE.dll + 0x54f3c
     rsp = 0x0000009c4d3ff3c0    rip = 0x00007ffeef3c4f3d
    Found by: stack scanning
28  clr.dll + 0x1ce800
     rsp = 0x0000009c4d3ff3e0    rip = 0x00007ffed065e801
    Found by: stack scanning
29  clr.dll + 0xbc60b
     rsp = 0x0000009c4d3ff3f0    rip = 0x00007ffed054c60c
    Found by: stack scanning
30  clr.dll + 0xa43f3
     rsp = 0x0000009c4d3ff430    rip = 0x00007ffed05343f4
    Found by: stack scanning
31  clr.dll + 0x7d37
     rsp = 0x0000009c4d3ff470    rip = 0x00007ffed0497d38
    Found by: stack scanning
32  clr.dll + 0x18df1f
     rsp = 0x0000009c4d3ff480    rip = 0x00007ffed061df20
    Found by: stack scanning
33  clr.dll + 0x7ca2
     rsp = 0x0000009c4d3ff4b0    rip = 0x00007ffed0497ca3
    Found by: stack scanning
34  clr.dll + 0x1cf437
     rsp = 0x0000009c4d3ff4f0    rip = 0x00007ffed065f438
    Found by: stack scanning
35  clr.dll + 0x71a5
     rsp = 0x0000009c4d3ff580    rip = 0x00007ffed04971a6
    Found by: stack scanning
36  clr.dll + 0x7be1
     rsp = 0x0000009c4d3ff5b0    rip = 0x00007ffed0497be2
    Found by: stack scanning
37  clr.dll + 0x1d3382
     rsp = 0x0000009c4d3ff5c0    rip = 0x00007ffed0663383
    Found by: stack scanning
38  clr.dll + 0x7e4227
     rsp = 0x0000009c4d3ff608    rip = 0x00007ffed0c74228
    Found by: stack scanning
39  clr.dll + 0x1d333f
     rsp = 0x0000009c4d3ff618    rip = 0x00007ffed0663340
    Found by: stack scanning
40  clr.dll + 0x14d784
     rsp = 0x0000009c4d3ff620    rip = 0x00007ffed05dd785
    Found by: stack scanning
41  clr.dll + 0x1d333f
     rsp = 0x0000009c4d3ff638    rip = 0x00007ffed0663340
    Found by: stack scanning
42  clr.dll + 0x1ce66f
     rsp = 0x0000009c4d3ff668    rip = 0x00007ffed065e670
    Found by: stack scanning
43  clr.dll + 0x18df1f
     rsp = 0x0000009c4d3ff698    rip = 0x00007ffed061df20
    Found by: stack scanning
44  clr.dll + 0xb8b4
     rsp = 0x0000009c4d3ff6c0    rip = 0x00007ffed049b8b5
    Found by: stack scanning
45  clr.dll + 0x14d55f
     rsp = 0x0000009c4d3ff6e0    rip = 0x00007ffed05dd560
    Found by: stack scanning
46  clr.dll + 0xb88f
     rsp = 0x0000009c4d3ff740    rip = 0x00007ffed049b890
    Found by: stack scanning
47  KERNEL32.dll + 0x17613
     rsp = 0x0000009c4d3ff780    rip = 0x00007ffef1467614
    Found by: stack scanning
48  ntdll.dll + 0x526b0
     rsp = 0x0000009c4d3ff7b0    rip = 0x00007ffef17c26b1
    Found by: stack scanning
49  KERNELBASE.dll + 0x12dcbf
     rsp = 0x0000009c4d3ff800    rip = 0x00007ffeef49dcc0
    Found by: stack scanning
50  libpersona.dll + 0x85e7978
     rsp = 0x0000009c4d3ff818    rip = 0x00007ffe63e97979
    Found by: stack scanning

 

[DonC123]

53 minutes ago, v_kyr said:

The crash report indicates (...as for most Win forum users here always) at this state then some nullpointer related interaction, probably with/due to GPU driver related addresses. - Try out if disabling the OpenCL hardware acceleration under the APub performance preferences might prevent the app crashings here.

... etc.

• disabling OpenCL forum.affinity.serif.com

 

 

Thank you very much for checking into this and the possible solution. I have unchecked the OPenCL option and restarted the program. I will let you know if I encounter the issue again in the future.