Affinity Photo crashes on start on new Mac mini

[David Jenkins]

I've been enjoying Affinity Photo for several years on an old, under-resourced, Intel-based Mac Mini. Recently I purchased a new, M2 Mac Mini, running Ventura 13.4.1. After restoring the backed-up version of Affinity Photo using Time Machine to the new Mac Mini I launched the application. It immediately produced a dump, complaining about a missing library. The key piece of information from the dump appears to be this:

Termination Reason:    Namespace DYLD, Code 1 Library missing
Library not loaded: @rpath/libcocoaui.framework/Versions/A/libcocoaui
 

I've attached the entire dump for reference.Affinity Photo dump.txt

I'd be grateful for any suggestions. 

[walt.farrell]

Perhaps you should reinstall the software from the Store where you purchased, rather than trying to recover everything from your backup?

If you purchased directly from Serif, you can get it from https://affinity.store/account/downloads

If you purchased from the Mac App Store, it will be in your account there, in your previously purchased programs. This link may help: https://support.apple.com/HT211841

[v_kyr]

1 hour ago, David Jenkins said:

I've been enjoying Affinity Photo for several years on an old, under-resourced, Intel-based Mac Mini. Recently I purchased a new, M2 Mac Mini, running Ventura 13.4.1. After restoring the backed-up version of Affinity Photo using Time Machine to the new Mac Mini I launched the application. It immediately produced a dump, complaining about a missing library. The key piece of information from the dump appears to be this:

Termination Reason:    Namespace DYLD, Code 1 Library missing
Library not loaded: @rpath/libcocoaui.framework/Versions/A/libcocoaui

Couldn't read the supplied dump file, but the initial error message is usually enough here to suggest, that the internal APh app LINK for the libcocoaui lib might probably have not been restored the right way from the backup.

You can check that when navigating into the above (yellow shown) app folder.

[stokerg]

Hi @David Jenkinsand Welcome to the Forums,

I'd go with @walt.farrellsuggestion and redownload Affinity which should get you back up and running.

Feel free to attach the full dump log if reinstalling Affinity doesn't resolve the error.

[David Jenkins]

21 hours ago, walt.farrell said:

Perhaps you should reinstall the software from the Store where you purchased, rather than trying to recover everything from your backup?

If you purchased directly from Serif, you can get it from https://affinity.store/account/downloads

If you purchased from the Mac App Store, it will be in your account there, in your previously purchased programs. This link may help: https://support.apple.com/HT211841

Thank you so much! It turns out, I did purchase it from the App Store. From the list of icons of "Purchased" apps, I had to delete Affinity Photo (there was no download button to click), then download it. It now seems to be working fine. 

I really appreciate the help!

[David Jenkins]

21 hours ago, v_kyr said:

Couldn't read the supplied dump file, but the initial error message is usually enough here to suggest, that the internal APh app LINK for the libcocoaui lib might probably have not been restored the right way from the backup.

You can check that when navigating into the above (yellow shown) app folder.

Thank you for the suggestion. In the end I did what I should have thought to do in the first place: deleted Affinity Photo and re-downloaded it. Sometimes it takes someone else to make the obvious obvious! It's now working fine. (It's understandable, given how different I understand Apple's new chip is to the old chip, that not every library will work.)

[v_kyr]

49 minutes ago, David Jenkins said:

(It's understandable, given how different I understand Apple's new chip is to the old chip, that not every library will work.)

Nope, as not finding a referenced library is here a different pair of shoes from a library that code wise doesn't or won't work.