fractalman Posted July 30, 2023 Share Posted July 30, 2023 Affinity Photo crashing frequently. It has crashed about 4 times in last couple of days. The crashes are totally random and I have not been able to reproduce the issue. OS: Windows 10 HW Acceleration: OFF Attached is the Performance Tab screenshot and crash dumps from last 3 days. 8a1e9877-41e2-4412-a8b4-387f201dc695.dmp 25fae29d-b8f4-4bc9-91be-374a3060865e.dmp 545ffe4d-ebd2-464c-8ea3-b99d74c3ac44.dmp b3eb10e9-380e-42ed-8f9e-4fa18d307366.dmp b51fb126-331d-4af3-a931-3eb71560d85c.dmp e81079e9-2658-4ec3-8cc6-096df26ad683.dmp Quote Link to comment Share on other sites More sharing options...
Affinityconfusesme Posted July 30, 2023 Share Posted July 30, 2023 In order to resolve the cause of the crashes it will be helpful if you can tell us what you were doing that caused the crashes to try to reproduce it. Quote New hardware dell inspiron 3030 i5 14400/16GB DDR5/UHD 730 graphics Acer KB202 27in 1080p monitor Affinity Photo 1.10.6 Affinity photo 2 2.5.3 Affinity Designer 2 2.5.3 Affinity Publisher 2 2.5.3 on Windows 11 Pro version 24H2 Beta builds as they come out. canon 80d| sigma 18-200mm F3.5-6.3 DC MACRO OS HSM | Tamron SP AF 28-75mm f/2.8 XR Di LD | Canon EF-S 10-18mm f/4.5-5.6 IS STM Autofocus APS-C Lens, Black Link to comment Share on other sites More sharing options...
fractalman Posted July 30, 2023 Author Share Posted July 30, 2023 It seems like (happening to my wife, so I wasn't aware of it till I asked) -it crashed every time opening an affinity file (not a specific file), specifically when it was being dragged and dropped into affinity from windows explorer. Quote Link to comment Share on other sites More sharing options...
Affinityconfusesme Posted July 30, 2023 Share Posted July 30, 2023 for afphoto. files you cam just double click on it to open it. a Screen recording of it occurring would be helpful also. Quote New hardware dell inspiron 3030 i5 14400/16GB DDR5/UHD 730 graphics Acer KB202 27in 1080p monitor Affinity Photo 1.10.6 Affinity photo 2 2.5.3 Affinity Designer 2 2.5.3 Affinity Publisher 2 2.5.3 on Windows 11 Pro version 24H2 Beta builds as they come out. canon 80d| sigma 18-200mm F3.5-6.3 DC MACRO OS HSM | Tamron SP AF 28-75mm f/2.8 XR Di LD | Canon EF-S 10-18mm f/4.5-5.6 IS STM Autofocus APS-C Lens, Black Link to comment Share on other sites More sharing options...
Affinityconfusesme Posted July 30, 2023 Share Posted July 30, 2023 was it into the retail or the beta version? Quote New hardware dell inspiron 3030 i5 14400/16GB DDR5/UHD 730 graphics Acer KB202 27in 1080p monitor Affinity Photo 1.10.6 Affinity photo 2 2.5.3 Affinity Designer 2 2.5.3 Affinity Publisher 2 2.5.3 on Windows 11 Pro version 24H2 Beta builds as they come out. canon 80d| sigma 18-200mm F3.5-6.3 DC MACRO OS HSM | Tamron SP AF 28-75mm f/2.8 XR Di LD | Canon EF-S 10-18mm f/4.5-5.6 IS STM Autofocus APS-C Lens, Black Link to comment Share on other sites More sharing options...
Staff Callum Posted July 31, 2023 Staff Share Posted July 31, 2023 Hi Fractalman, It will difficult to diagnose this issue without more information I'm afraid. You mention the apps seems to crash when drag and dropping to open a file in app are you dragging the file from a network location or USB stick etc or is it stored locally on your computer? If you haven't already please could you try updating your GPU drivers etc just to ensure this isn't causing the crash. Please could you also tell me if you are using the MSI or MSIX version of the app and exactly which version number of Affinity you are using? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
fractalman Posted August 1, 2023 Author Share Posted August 1, 2023 Retail version on Windows 10 (not sure about MSI or MSIX). V - 2.1.1 GPU drivers are up to date. Yes, the files are being dragged from a network location (shared folder on another windows comp). However it doesn't happen every time (I'd say randomly about 5% of the time). Thanks for the response. Quote Link to comment Share on other sites More sharing options...
Affinityconfusesme Posted August 1, 2023 Share Posted August 1, 2023 you can tell if it is msi or msix by going into the control panel>programs and features and see if is on the list of installed programs. Quote New hardware dell inspiron 3030 i5 14400/16GB DDR5/UHD 730 graphics Acer KB202 27in 1080p monitor Affinity Photo 1.10.6 Affinity photo 2 2.5.3 Affinity Designer 2 2.5.3 Affinity Publisher 2 2.5.3 on Windows 11 Pro version 24H2 Beta builds as they come out. canon 80d| sigma 18-200mm F3.5-6.3 DC MACRO OS HSM | Tamron SP AF 28-75mm f/2.8 XR Di LD | Canon EF-S 10-18mm f/4.5-5.6 IS STM Autofocus APS-C Lens, Black Link to comment Share on other sites More sharing options...
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