AD/AP/AP version 1

[Janaye]

AD/AP/AP version 1 installed on my old laptop hard drive die and nothing can be recovered , v2 also. I have a new laptop and want to reinstall the version 1 back b4 I install v2, because my work was on v1. I have a key but I dont see AD in my account. How can I get it install on the new

Edited July 18, 2023 by Janaye

[Old Bruce]

Are you on Windows or Mac?

Did you purchase version 1 from Serif or the Mac App Store (or the Windows version of the MAS)?

[Janaye]

From Serif I have a key code for it

[Patrick Connor]

I think you have a second account K**********8@gmail.com continaing the Affinity Designer V1 license 

As it was purchased using that email address, the product key will expect you to use that email address when you install it (not the one on your main account).

[Janaye]

omg really. lol. do you know the date of purchase. can I go back and install v1

Edited July 18, 2023 by Janaye

[Patrick Connor]

1 minute ago, Janaye said:

omg really. lol. do you know the date of purchase

I do  

January 31, 2020 at 13:56:40

[Patrick Connor]

8 minutes ago, Janaye said:

can I go back and install v1

Sure, you can get download links from your account(s) Downloads section or from these Windows links below, and install with the product key and email address you used when you purchased them (so Photo and Publisher use ****@aol.com and Designer uses *****@gmail.com )

Photo - https://store.serif.com/update/windows/photo/1/
Designer - https://store.serif.com/update/windows/designer/1/
Publisher - https://store.serif.com/update/windows/publisher/1/

[Alfred]

33 minutes ago, Janaye said:

AD/AP/AP version 1

For future reference, AP is Affinity Photo. To avoid confusion when using abbreviations, it’s best to refer to Photo as APh and to Publisher as APu or APub.

31 minutes ago, Old Bruce said:

the Mac App Store (or the Windows version of the MAS)

For future reference, the Windows version of the Mac App Store is the Microsoft Store.

[Janaye]

Patrick I have install AD v1 all of my presets and asset and new brushes are not there. I wanted to recovered them as well

 

[walt.farrell]

11 minutes ago, Janaye said:

Patrick I have install AD v1 all of my presets and asset and new brushes are not there. I wanted to recovered them as well

 

Do you have a system backup of the old laptop you can recover them from? If so, you need to locate the appropriate .propcol files described in this FAQ article, and out then into the indicated directory: 

If you don't have a backup you can restore those files from, you will need to redownload Assets, brushes to etc. from wherever you originally got them, or reinstall from original asset or brush files, or recreate from scratch.