Janaye Posted July 18, 2023 Share Posted July 18, 2023 (edited) AD/AP/AP version 1 installed on my old laptop hard drive die and nothing can be recovered , v2 also. I have a new laptop and want to reinstall the version 1 back b4 I install v2, because my work was on v1. I have a key but I dont see AD in my account. How can I get it install on the new Edited July 18, 2023 by Janaye Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted July 18, 2023 Share Posted July 18, 2023 Are you on Windows or Mac? Did you purchase version 1 from Serif or the Mac App Store (or the Windows version of the MAS)? Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Janaye Posted July 18, 2023 Author Share Posted July 18, 2023 From Serif I have a key code for it Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted July 18, 2023 Staff Share Posted July 18, 2023 I think you have a second account K**********8@gmail.com continaing the Affinity Designer V1 license As it was purchased using that email address, the product key will expect you to use that email address when you install it (not the one on your main account). Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Janaye Posted July 18, 2023 Author Share Posted July 18, 2023 (edited) omg really. lol. do you know the date of purchase. can I go back and install v1 Edited July 18, 2023 by Janaye Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted July 18, 2023 Staff Share Posted July 18, 2023 1 minute ago, Janaye said: omg really. lol. do you know the date of purchase I do January 31, 2020 at 13:56:40 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted July 18, 2023 Staff Share Posted July 18, 2023 8 minutes ago, Janaye said: can I go back and install v1 Sure, you can get download links from your account(s) Downloads section or from these Windows links below, and install with the product key and email address you used when you purchased them (so Photo and Publisher use ****@aol.com and Designer uses *****@gmail.com ) Photo - https://store.serif.com/update/windows/photo/1/ Designer - https://store.serif.com/update/windows/designer/1/ Publisher - https://store.serif.com/update/windows/publisher/1/ Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Alfred Posted July 18, 2023 Share Posted July 18, 2023 33 minutes ago, Janaye said: AD/AP/AP version 1 For future reference, AP is Affinity Photo. To avoid confusion when using abbreviations, it’s best to refer to Photo as APh and to Publisher as APu or APub. 31 minutes ago, Old Bruce said: the Mac App Store (or the Windows version of the MAS) For future reference, the Windows version of the Mac App Store is the Microsoft Store. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Janaye Posted July 18, 2023 Author Share Posted July 18, 2023 Patrick I have install AD v1 all of my presets and asset and new brushes are not there. I wanted to recovered them as well Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 18, 2023 Share Posted July 18, 2023 11 minutes ago, Janaye said: Patrick I have install AD v1 all of my presets and asset and new brushes are not there. I wanted to recovered them as well Do you have a system backup of the old laptop you can recover them from? If so, you need to locate the appropriate .propcol files described in this FAQ article, and out then into the indicated directory: If you don't have a backup you can restore those files from, you will need to redownload Assets, brushes to etc. from wherever you originally got them, or reinstall from original asset or brush files, or recreate from scratch. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
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