R C-R Posted March 15, 2016 Share Posted March 15, 2016 When I open AD Help, the table of Contents sidebar is strangely formatted, with the following problems: • Some exposure triangles do not match up with the help subtopics. • Some subtopics are always expanded as if I had clicked on their parent topic & I cannot collapse them. • The Table of Contents sidebar does not disappear when I click on many (but not all) topics, obscuring the left part of the topic unless I drag the window's width to a very large size. • In a few topic pages images are blank, showing only the OS X question mark in a blue box 'placeholder' icon one normally sees when an image can't be loaded on a web page. On at least one of those pages (for the Interface visual reference) moving the pointer over where a UI element should be shown works, but only for some UI elements. • For some topics, depending on if I try to select them from the Table of Contents sidebar after selecting some other topic, the correct text will be displayed, but with the image(s) from the previous topic. This is hard to explain, so please refer to the two screen shots & feel free to ask for clarification on anything still unclear. I have tried the following to resolve this with no effect: 1. Reset (clear) everything on starting up AD (the control key launch) 2. Manually trashing ~/Library/Containers/com.seriflabs.affinitydesigner/Data/Library/Preferences/com.seriflabs.affinitydesigner.plist & even /Applications/Affinity Designer.app/Contents/Resources/AffinityDesigner.help/Contents 3. Running the OS X El Capitan Disk First Aid on the startup disk, & Onyx's Repair Disk Permissions (which the El Cap version of Disk Utility lacks). 4. Rebuilding the Help system with Onyx 5. Trashing /Applications/Affinity Designer.app & downloading a new copy from the Mac App Store. 6. Multiple restarts of my iMac, between each of the previous steps & various combinations thereof. 7. Verbal curses, threats, & other irrational outbursts aimed at the hardware, Apple, Affinity, & other entities that I know can't hear me but make me feel (slightly) better about not being able to fix this on my own. No other Help window behaves this way, including the one for Affinity Photo, so it seems to be something affecting only AD, but I have no clue what it might be. Any suggestions for what to try next? Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
markw Posted March 15, 2016 Share Posted March 15, 2016 How unusual.‘Help’ still works as it should for me. As you can see in my screenshot.Looks like you’ve tried all the things I might have suggested, plus one or two!A frustrating mystery… Really wish I could help. Quote macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M Link to comment Share on other sites More sharing options...
R C-R Posted March 16, 2016 Author Share Posted March 16, 2016 markw, is your Mac's System Preferences > Languages & Regions set to use something other than "English (U.S.)" as the primary one? I ask because I think I have found the source of the problem, but I don't know if it is just my system or a bug in AD's help files for the U.S. English language version. It is possible to access the help files in a browser because they are organized as html documents. The "home page" is named "index.html" & there is one for each language. When I open the US. English index.html file with Safari I get the weird behavior I mentioned. When I open the British English one everything is OK. If you want to try this for yourself, the file paths to the two versions are listed below, British English first: /Applications/Affinity Designer.app/Contents/Resources/AffinityDesigner.help/Contents/Resources/English.lproj/index.html /Applications/Affinity Designer.app/Contents/Resources/AffinityDesigner.help/Contents/Resources/en-US.lproj/index.html If you use Safari, you can use the "file://" form as a URL just like an "http://" URL to open a local html document. As above the 'file' URL's for the two index pages are: file:///Applications/Affinity%20Designer.app/Contents/Resources/AffinityDesigner.help/Contents/Resources/English.lproj/index.html file:///Applications/Affinity%20Designer.app/Contents/Resources/AffinityDesigner.help/Contents/Resources/en-US.lproj/index.html Copying either one into Safari's address bar & hitting return should take you to the above files respectively. Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Uuiop Posted March 16, 2016 Share Posted March 16, 2016 Hi R C-R, been following this with interest, and have just visited your Safari test URLs. Result? Perfection with both (I'm normally a British English user). Sorry if that means it's a worse problem for you :(. [El Capitan 10.11.3, Safari 9.0.3. Latest AP and AD.] One (almost completely implausible) fix could be that you have a font problem which (just might) shunt words around. A corrupt font in a cache can do weird things in my experience. Onyx will clear font caches which should sort that out (if) it really is an issue. For the fonts themselves your favourite font utility may help uncover issues e.g. FontExplorer X Pro, or Extensis. Beyond that, perhaps a fresh System install might help? Many thanks to you (and so many others especially the exceedingly cool-headed MEB) for your posts, I'm learning fast about the exquisite AP and AD, and long for Publisher to go into public Beta. Quote Link to comment Share on other sites More sharing options...
R C-R Posted March 16, 2016 Author Share Posted March 16, 2016 I'm not sure how you got the U.S. English version to display correctly because I reported this as a bug this morning & got what seems to be a confirmation that it is, & that it will be fixed in the next update. Are you using AD version 1.4.1 or maybe one of the newer betas? Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
markw Posted March 16, 2016 Share Posted March 16, 2016 Hello R C-R, sorry for the delay replying. Different time zones and all that!Yes British English is my system language. And I’m running the current MAS version of Designer 1.4.1And when trying your test, the American version is all screwed up just like yours.So looks like you found the culprit! Quote macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M Link to comment Share on other sites More sharing options...
Uuiop Posted March 16, 2016 Share Posted March 16, 2016 Hi R C-R, as I understand you, the loss of image is the bug you reported which has been acknowledged, and yes, I do see this here. Sorry to mislead anyone, and glad the fix will appear shortly. Thanks, developers. As far as the index column covering the actual Help Advice column (your left-hand thumbnail) is concerned, that isn't a problem here whether in US-English or British-English versions. Quote Link to comment Share on other sites More sharing options...
R C-R Posted March 17, 2016 Author Share Posted March 17, 2016 Uuiop, I'm not sure why your lefthand table of contents sidebar works OK in the U.S. English version when mine (& maybe markw's?) does not. I copied the missing images/interface folder from the British to US help folder & that much now works OK -- I can now see the Interface visual reference graphic, but the sidebar still will not move out of the way when I select a topic & the chapters & their reveal triangles are still screwed up like in my first screen shot, so I think there is more to this than just the missing image files. Is it possible you are not running the current MAS version of Designer (1.4.1)? That might explain the difference.... Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Uuiop Posted March 17, 2016 Share Posted March 17, 2016 Hi R C-R. I was working with your HTML URLs as suggested for the contents sidebar "success". Both AD 1.4.1 and AD 1.4.2 ß3 (British English) versions show your problem here. Quote Link to comment Share on other sites More sharing options...
R C-R Posted March 17, 2016 Author Share Posted March 17, 2016 Uuiop, I am confused by your latest post. Are you saying that the British English version does have the problem(s) I reported in my first post? Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
R C-R Posted March 17, 2016 Author Share Posted March 17, 2016 Not that anybody probably cares about this much since it is supposed to be fixed in the next release, but I am almost 100% certain I found the problem with the U.S. English help for AD: With the help of TextWrangler's "Find Differences ..." function, I compared the U.S. & British index.html files. Aside from a lot of trivial differences (color instead of colour & some different line breaks) I discovered that beginning around line 378 the U.S. version has significant differences in the "Tendina scripting," which according to a comment in the file "creates the dropdown menu." Mostly, it uses javascript references like "$('.collapse').tendina" instead of the British version's "$('.collapse').tendina." When I replaced all the lines with the (I assume) incorrect reference forms with the British ones using TextWrangler's Apply function, the U.S. English sidebar works like it should! (I am not totally crazy -- I actually duplicated the original file, creating an "index copy.html" file as a safety backup & saved the changes to the original.) The only other thing needed was to copy the missing artboards.png file from the British help folder to the U.S. images folder, since I already copied the interface subfolder. I'm going to do a little more testing to make sure everything works as it should, but I just wanted to post this now in case anyone is interested. Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
markw Posted March 17, 2016 Share Posted March 17, 2016 Such tenacity R C-R. Colour me impressed!I see Uuiop is using v1.4.2 B3 of the British Language Designer. So maybe this text mistake has been introduced into that version too now.As I say my current 1.4.1 British MAS version Help files work and display correctly. Still, thanks to you should there be a problem like this in a future MAS version I shall now know what to do! B) Quote macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M Link to comment Share on other sites More sharing options...
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