Affinity Photo Repeatedly freezes

[Pruitt]

Trying to use Photo, but the program frequently freezes and I have to kill it in task manager.

I'm working on the same system where I process 4k video in Davinci Resolve very reliably, so I'm skeptical that it's a system resource issue, unless Photo is extremely poor at resource management.

Is this a common problem for many folks? How do I figure out what's causing the freezes? The program is pretty unusable if this keeps happening.

[v_kyr]

See ...

 

[Pruitt]

3 minutes ago, v_kyr said:

See ...

 

Well that doesn't work. I get the message that ..."AffinityPhoto2.exe is not recognized as an internal or external command, operable program or batch file."

[Pruitt]

I'm running 1.10.6.1665. Just updated this morning. Don't know anything about V1 or V2, or whatever. Bought the program a few years ago. Just trying to use it is all, without having to become a software programmer to figure it all out. Not pleased right now.

 

The target of the shortcut on my desktop is ""C:\Program Files\Affinity\Photo\Photo.exe"" 

[ATP]

You have version 1 of Affinity Photo.

Open Photo, then Edit -> Preferences -> Performance and then remove the tick in "*Hardware Acceleration", if there's a tick present in the checkbox.

[v_kyr]

If you can start the apps and they run then look under the top menu "Affinity Photo -> Preferences..." and there under "Performance Options" disable the OpenCL hardware acceleration then.

See in the online help for APh v2 ...

• Settings (Preferences)

... and for APh v1 ...

• Preferences -> Performance Options

And the general Affinity Online Help page overview here!

[Pruitt]

Follow-on - I found the FAQ for the V1 software (which is apparently what I have) nd turned off the hardware acceleration in the Preferences. Seems to have resolved that problem, at least.

Thanks for the help!