Charis Posted July 16, 2023 Share Posted July 16, 2023 Hello I have a problem with my Affinity publisher file, It opens but says it is corrupted and has to close. Please can you advise me, Is there a way it can be restored? Thank you Quote Link to comment Share on other sites More sharing options...
Hangman Posted July 16, 2023 Share Posted July 16, 2023 Hi @Charis and welcome to the forums, Could you confirm which specific version of Publisher you are using and on which platform? Are you happy to upload your Publisher file, along with any linked assets so we can take a look to see if it can be recovered? If you'd prefer not to upload your file/s to the public forum you can reply to this post requesting a private Dropbox link to upload your files to where someone from the moderation or development team can take a look and report back. Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Charis Posted July 16, 2023 Author Share Posted July 16, 2023 Hi Hangman I believe the version of Affinity Publisher I am using is 1.10.4.1198 on Windows 10. I think it would best to upload the file by a private Dropbox link if possible, thank you Quote Link to comment Share on other sites More sharing options...
Hangman Posted July 16, 2023 Share Posted July 16, 2023 Hi @Charis, Thanks for confirming and no problem at all, someone from the moderation team should provide a private Dropbox link for you tomorrow… Charis 1 Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
walt.farrell Posted July 16, 2023 Share Posted July 16, 2023 3 minutes ago, Charis said: I believe the version of Affinity Publisher I am using is 1.10.4.1198 If so you're two releases downlevel, as 1.10.6 is current for Publisher V1 on Windows. Updating probably won't help recover your file, but there bug fixes in 1.10.5 and 1.10.6 that you're missing. Charis 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Charis Posted July 16, 2023 Author Share Posted July 16, 2023 Thank you for your help, How do I get the latest bug fixes Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 16, 2023 Share Posted July 16, 2023 38 minutes ago, Charis said: How do I get the latest bug fixes Did you purchase directly from Serif or from Microsoft? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Charis Posted July 17, 2023 Author Share Posted July 17, 2023 I purchased it directly from serif Quote Link to comment Share on other sites More sharing options...
Hangman Posted July 17, 2023 Share Posted July 17, 2023 Hi @Charis, If you log into your Affinity account at https://affinity.serif.com Click the Menu Hamburger icon, in the top right of the screen and go to My Account, followed by Downloads & Product Keys, scroll down the list and see if v1.10.6 is listed as available to download... Version 2 is of course now available if it's something you're interested in and Serif currently has a 25% off sale, so you could also upgrade to take advantage of the new features if relevant for you. If you manage to download v1.10.6 and still have issues with your Publisher file, let us know and a private DropBox link can still be provided... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Charis Posted July 17, 2023 Author Share Posted July 17, 2023 Thank you for your help, I have downloaded v1.10.6 from my affinity account and reinstalled it. But when I open the file it still says the document file is corrupted and must be closed. I would like to get version 2 sometime, but I have a lot to pay out at the moment. Quote Link to comment Share on other sites More sharing options...
Hangman Posted July 17, 2023 Share Posted July 17, 2023 Hi @Charis, If you create a New Document in v1.10.6 with just a single page matching the Document Setup of your corrupted file, do you still see the same error message when using Document > Add Pages from File...? If you do, I'd be happy to take a quick look at your Publisher file for you if you are happy to send it via a DM as sometimes, depending on the level of corruption, it's possible to open in V2 and then re-purpose it back to V1 but if you'd still prefer a Private DropBox link for one of the moderation team to take a look then they can provide one for you... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
walt.farrell Posted July 17, 2023 Share Posted July 17, 2023 If the document is truly corrupted, even V2 may not help you. Possibly it can be recovered by one of us (if you can share it here) or by a Serif staff member (if you can only share it privately). Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Charis Posted July 17, 2023 Author Share Posted July 17, 2023 Hi hangman Yes, it works when I use document> add pages from file. All the pages came in and the text and pictures seem OK, the error message didn't come up this time. Thank you for your help I think I will have to save it as a new document Quote Link to comment Share on other sites More sharing options...
Hangman Posted July 17, 2023 Share Posted July 17, 2023 Hi @Charis, That's really great to hear, you may or may not need to relink and graphics (if they were previously linked rather than embedded). One thing to check is that any Linked files are shown as OK in Resource Manager. And yes, definitely save it as a New Document, keep a backup copy and save the new file regularly. Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Charis Posted July 17, 2023 Author Share Posted July 17, 2023 Hi Hangman OK, I will check this in the resource manager and also save a backup copy Quote Link to comment Share on other sites More sharing options...
Charis Posted July 17, 2023 Author Share Posted July 17, 2023 Thank you also Walt.Farrell for your advice, hope it is OK now walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
thomaso Posted July 17, 2023 Share Posted July 17, 2023 On 7/16/2023 at 12:26 PM, Charis said: Is there a way it can be restored? Try this: create a new document > choose menu Document > Add Pages From File… If this generally works (~ offers a dialog to select pages) you can close this new document and either repeat + add the most recent pages into an earlier .afpup document version (from a backup?) or create a new document with same properties (page setup, colour profile, etc) to add the corrupted pages there. Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Charis Posted July 17, 2023 Author Share Posted July 17, 2023 I couldn't save it so I pasted the text into a new document and readded the pictures. Seems OK now Hangman 1 Quote Link to comment Share on other sites More sharing options...
Charis Posted July 17, 2023 Author Share Posted July 17, 2023 Hi Thomaso OK, I will try this Thank you Quote Link to comment Share on other sites More sharing options...
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