corrupt file

[Jim Kelly]

Hi There,

I urgently need this file which corrupted late on Friday. I have seen on other threads that Affinity developers will fix files with this error. I've pasted the computer and OS details below.

Edition    Windows 10 Pro
Version    22H2
Installed on    ‎16/‎03/‎2023
OS build    19045.2728
Experience    Windows Feature Experience Pack 120.2212.4190.0
 

Device name    HTA-L-L164-12I7
Full device name    HTA-L-L164-12I7.hta.hta-arch.co.uk
Processor    12th Gen Intel(R) Core(TM) i7-1265U   1.80 GHz
Installed RAM    16.0 GB (15.7 GB usable)
Device ID    83685F1A-CFA9-461B-B3DA-AA2A334C3ECD
Product ID    00355-62992-11792-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

 

Thanks in advance for your help!

Jim
 

HTA_L-BKS-TGQ_Pre Application Meeting 230711 Crash version 004.afpub

[Hangman]

Hi @Jim Kelly and welcome to the forums,

Could you confirm the following:

1. Which version of Publisher you are using?
2. What message do you get when attempting to open the Publisher file, e.g., I get a 'The file type is not supported' error message in 1.10.6, a 'The file appears to be corrupted' error in 2.1.0 but the file opens in the current Beta 2.2.0.

If you're using version 2.0.4 or 2.1.0 you could sign up for the 2.2.0 Beta where the file will open which means you will at least be able to continue working with your file but if you're using 1.10.6 then if you could you use 'Save as Package' to save a new version of the file so it will include all the linked resources, Zip the contents of the folder and then DM the Zip file to me (because of the fonts)... or alternatively just Zip the linked resources, JPEG and PDF Files and upload to the forum and DM the fonts to me... I'll then see if I can restore the file back to the version you're using.

Out of interest, is there a particular reason for using 600 dpi for the document dpi?