SRTfan Posted July 9, 2023 Share Posted July 9, 2023 I have Affinity Photo 1.10.5.1342 on a laptop running Windows 10. I purchased, downloaded, and installed Affinity Photo 2 but cannot get it to run. The opening screen appears but goes away after a few seconds and nothing happens after that. I tried all three methods shown in Leigh’s post “How do I disable OpenCL Compute Acceleration…” but none worked: In the first option of Leigh’s post (MSIX/MS Store) I typed in the line for Affinity Photo given in the post and got: “….is not recognized as an internal or external command, operable program or batch file.” For the second option (EXE/MSI), I entered the path to the default location for downloaded/installed program files. I got: “The system cannot find the path specified”. I checked what should have been the default location but there is no Affinity 2 folder, only the old Affinity folder. I have not been able to find the Affinity 2 files even though indications are that the program installed successfully. In the third option, I launched Affinity 2 with the CTRL key held down as suggested in Leigh's post; got the “Clear User Data” window; but there was no option to “Disable Hardware Acceleration”. Any suggestions on what I should do to launch Affinity Photo 2? I would really appreciate any help I can get to resolve this. Thanks! Quote Link to comment Share on other sites More sharing options...
v_kyr Posted July 9, 2023 Share Posted July 9, 2023 You can additionally tryout this little tool here for disabling OpenCL ... ... which doesn't use/relies on any Affinity apps in order to disable the OpenCL usage. The above thread also shows you what the tool does and how an accordingly modified PerformancePreferences.xml files has to look contents wise then. The tool can/does also generate a PerformancePreferences.xml file if there is an Affinity installment path, but there isn't any available default PerformancePreferences.xml file. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
SRTfan Posted July 10, 2023 Author Share Posted July 10, 2023 Thank you much, v_kyr. I appreciate the quick response. It'll take me a while to digest your suggestion but I will definitely give it a try. This is very frustrating - What I thought to be a simple program download is turning out to be something I may not be computer-savy enough to handle! Past downloads always put the program files in the same (default) location. In this Affinity 2 download I have no idea where the files went. And I don't understand why none of the suggestions in Leigh's post worked. Maybe this dog is getting too old to learn new tricks! Quote Link to comment Share on other sites More sharing options...
SRTfan Posted July 12, 2023 Author Share Posted July 12, 2023 v_kyr, I used your Affinity OpenCL Disabler v1.3 tool and got the results shown below. I assume that this means that "OpenCL" is not the source of my problem and that there is some other reason why Affinity 2 will not load. The Affinity 2 screen shows for a few seconds, so it would seem that it is installed (also, when I run the downloaded file again it tells me it's already installed) but I have not been able to find the Affinity 2 program files anywhere. I very much appreciate your help. I think I'll start a new thread on this with the focus on the location of the Affinity 2 files and the reason why I can't get Leigh's suggestions (FAQ) to work. Thanks again! Quote Link to comment Share on other sites More sharing options...
v_kyr Posted July 12, 2023 Share Posted July 12, 2023 6 hours ago, SRTfan said: I used your Affinity OpenCL Disabler v1.3 tool and got the results shown below. I assume that this means that "OpenCL" is not the source of my problem and that there is some other reason why Affinity 2 will not load. Yes, the APh screen icon shows that OpenCL is for APh v1 disabled, as does the "Console Output" there tell too! - Did you scrolled the "Console Output" to the end, in order to see if other APh versions (aka APh V2) are also found path wise? Since your thread title and first post do name APh v2 and the OpenCL disabler tool screens above so far show v1 paths. Where did you bought APh V2 from, the Microsoft store or the Affinity store? You maybe should try to de- and reinstall the APh V2 app, but this time install via the the plain MSI exe-installer from the Affinity website and not the MSIX installer. See related ... List of all V2 FAQ's <--- look for Windows here Are legacy MSI v2 installers available? How do I download Affinity V2 Windows MSI/EXE (Unsandboxed) versions? ... Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
SRTfan Posted July 12, 2023 Author Share Posted July 12, 2023 Thanks, v_kyr. Yes, I did scroll to the end. The remaining lines are for Designer and Publisher. There is one reference to APh 2 that says " No file found: C:\Users\prpet\.affinity\Photo\2.0\Settings\PerformancePreferences.xml" (see attached file). I bought APh 2 through the Affinity website. I have only ever launched downloaded software by clicking on the .exe files. I have no idea what MSIX or MSI are but I will follow up on your other suggestions and hopefully learn. Again, many thanks for your help. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted July 12, 2023 Share Posted July 12, 2023 See also this thread here with launching problems, maybe it's a similar issue due to Win Defender and the like ... Related to the OpenCL disabling, It's also possible that your Affinity Photo 2 installation path is instead ... Quote C:\Users\prpet\AppData\Roaming\Affinity\Photo\2.0 ... then you would have to look under there after a "Settings" subdirectory directory and place into that manually a PerformancePreferences.xml file ... Quote C:\Users\prpet\AppData\Roaming\Affinity\Photo\2.0\Settings\PerformancePreferences.xml PerformancePreferences.xml You have to look if that's maybe your app's installation PATH too here, if there is a "Settings" subdirectory or not. If not you can manually create one and place above shown "PerformancePreferences.xml" into that and then restart APh 2. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
SRTfan Posted July 13, 2023 Author Share Posted July 13, 2023 Thanks for the additional guidance, v_kyr. I uninstalled the Affinity Photo 2 I got via the MSIX file and downloaded/installed the EXE version. Again, the opening Affinity 2 screen appeared for a few seconds and then nothing. I again tried the suggestion in Leigh's FAQ post "How do I disable OpenCL Compute Acceleration (Hardware Acceleration)?" IT WORKED! So my problem appears to have been a combination of issues with the MSIX download and OpenCL. Thank you again for being there for people like me who are computer-savy enough to learn to use software but have trouble tackling problems like the one I faced with this software installation. v_kyr 1 Quote Link to comment Share on other sites More sharing options...
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