Missing Templates Icon

[KellyP2P]

Hello! Can anyone tell me why the Templates Icon on Affinity Photo for iPad's main screen is missing? I'm on a 6th generation iPad Pro running iOS 16.5.1 and Affinity Photo V2, 2.2.1. Is this a bug or is there a setting that needs to be adjusted? Thank you so much for you help!

[walt.farrell]

Can you give us a screenshot of what that screen looks like for you?

[KellyP2P]

Sure! Sorry it’s not of the whole screen. Here you go:

 

[v_kyr]

12 minutes ago, KellyP2P said:

Sorry it’s not of the whole screen. Here you go

Interesting, according to the Online Help here, there should be a "Templates" iconified option too ...

• Templates—sets a folder for your templates, and imports additional templates.

But maybe those have to be created first ...

• Document templates

Quote

No templates are shipped with your app by default.

 

[KellyP2P]

2 hours ago, walt.farrell said:

Can you give us a screenshot of what that screen looks like for you?

Sorry-I posted it in a comment and not here in the quote.

[KellyP2P]

14 minutes ago, v_kyr said:

Interesting, according to the Online Help here, there should be a "Templates" iconified option too ...

• Templates—sets a folder for your templates, and imports additional templates.

But maybe those have to be created first ...

• Document templates

 

“Iconified Option.” What do you mean by this? I do understand that the app doesn’t come with templates preinstalled. I’ve made several in the past in V1 and a few in V2. Just not sure why that icon is missing from the left side of the Main Screen.

[v_kyr]

12 minutes ago, KellyP2P said:

“Iconified Option.” What do you mean by this?

Read the online help links I referenced to, the term stems from there.

Quote

These iconified options offer a wide range of starting points. Your selection here affects what will appear in all other areas of the screen.

Quote

I’ve made several in the past in V1 and a few in V2. Just not sure why that icon is missing from the left side of the Main Screen.

Was the icon in the past always there, even if you didn't had initially made any own templates at all? - Meaning, maybe it just appears when one creates some explicitely and there are some own saved ones then.

[walt.farrell]

17 hours ago, v_kyr said:

Was the icon in the past always there, even if you didn't had initially made any own templates at all? - Meaning, maybe it just appears when one creates some explicitely and there are some own saved ones then.

In my experience it's just always there. (And its operation is not as described in the Help. I think it simply allows you to Open a new document from a Template, wherever you happen to have put them.)

@KellyP2P: I've never seen that. What orientation is your iPad in (portrait, or landscape)? And can you confirm the screen dimensions? My best suggestions are to do some of the general fixes that sometimes fix odd issues on iPad. Please try them in order, testing between each to see if the problem is resolved. If one resolves it, you can stop there.

1. Completely close the application, and restart it again. https://support.apple.com/HT212063
2. Restart your iPad. https://support.apple.com/HT210631
3. Reset the application. First, completely close it (see step 1). Then start the application again, and when you get the Splash Screen, quickly use one finger to double-tap on it. You should get a Reset dialog. Leave the options as they are initialized in the dialog, and tap Reset.