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Affinity stock footage keeps crashing


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Hello 

My name is Jessica, I'm reaching out to get some help from a bug I've been coming a cross in affinity designer/ photo for windows. The software crashes every time I try to add a photo from the stock photos tab in the software. Is there a fix for this?

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  • Staff

Hi Jessica,

Please could you try right clicking Affinity and choose run as admin to see if the crashing still occurs? If it does please could you provide a copy of the crash report found using the below link? https://forum.affinity.serif.com/index.php?/topic/168448-where-do-i-find-crash-reports-for-affinity-v2-apps/

Thanks
C

 

 

 

Please tag me using @ in your reply so I can be sure to respond ASAP.

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