benge Posted June 20, 2023 Posted June 20, 2023 (edited) I updated to 2.1.1 today. It launched upon completion, and I created a file and then closed the program. Everything was working fine. Then an hour later, I tried opening it again, and it immediately closes and disappears after opening. I dont click, it just, closes instantly. I tried clearing user data doing the hold Ctrl trick. I reinstalled, I reverted to 2.0.0 and even 2.0.0 will not open. Immediately closes upon opening in the exact same way. This program is an important piece of my job, I need a patch asap or I will have to reinstall v1 Edit: Turns out now Publisher and Photo will also now not open. Updating to 2.1.1 completely broke the entire suite. Edited June 20, 2023 by benge Quote
walt.farrell Posted June 20, 2023 Posted June 20, 2023 Welcome to the forums, and sorry you're having a problem. Have you tried restarting Windows? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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