Corrupted file - please help (Moderator required)

[sarah3585]

I've got the 'The file appears to be corrupted.' dialog box. I'm on version 2.1.0 Mac.

Anyway I can get the file working?? It's about 25hrs of work lost at this point. 

Can share the file with a Moderator.

Edited June 19, 2023 by sarah3585

[v_kyr]

Welcome!

Was the file in Q here, loaded (and saved) from (on) your local drive, or some external drive, or cloud space? - However, some Forum Mod can offer you some upload link and then take a proper look at your file, as far as they stumble about this thread and your request.

[thomaso]

In rare cases it works to open a previous document state (or create a new document) and use menu Document > Add Pages From File… to get the corrupted pages imported without this issue.

[Callum]

Hi Sarah3585,

Welcome to the forums

Please could you tell me if the file was saved locally our to a network drive etc as V_Kyr asked? If you upload your file to the following DropBox link I'll be able to look into this further with you however its worth noting that not all files can be recovered. 

https://www.dropbox.com/request/FRlEQ0nClzBkeedZUfBn

Thanks
C

[sarah3585]

See below
 

Edited June 20, 2023 by sarah3585

[sarah3585]

2 hours ago, Callum said:

Hi Sarah3585,

Welcome to the forums

Please could you tell me if the file was saved locally our to a network drive etc as V_Kyr asked? If you upload your file to the following DropBox link I'll be able to look into this further with you however its worth noting that not all files can be recovered. 

https://www.dropbox.com/request/FRlEQ0nClzBkeedZUfBn

Thanks
C

It was running off Google Drive, and I see that could have been the issue (not usually an issue with Adobe software so didn't think twice about it) 😭

I have uploaded the file to Dropbox. 

Thank you! @Callum

Edited June 20, 2023 by sarah3585

[Callum]

On 6/20/2023 at 11:30 AM, sarah3585 said:

It was running off Google Drive, and I see that could have been the issue (not usually an issue with Adobe software so didn't think twice about it) 😭

I have uploaded the file to Dropbox. 

Thank you! @Callum

Apologies for the delayed response I unfortunately have been un able to repair this file so will need to to pass it on to our dev team for further investigation. I would advise recreating the file if it is time sensitive as our devs are very busy at the moment I apologise for any inconvenience this causes you.

Thanks
C

[sarah3585]

On 6/22/2023 at 6:02 PM, Callum said:

Apologies for the delayed response I unfortunately have been un able to repair this file so will need to to pass it on to our dev team for further investigation. I would advise recreating the file if it is time sensitive as our devs are very busy at the moment I apologise for any inconvenience this causes you.

Thanks
C

Thanks for coming back to me. I had to re-create the file in the end, so no need to bother the devs.