Crash after Mail Merge (APu)

[Catshill]

I am getting lots of APu hangs following a data merge particularly if the output file is not saved - (Not Responding)

I didn't notice this in version 2.1

[Catshill]

I am particularly getting hangs when saving exports from data merges which is particularly frustrating.

[walt.farrell]

41 minutes ago, Catshill said:

particularly if the output file is not saved

Are you saying that if you Save the output file first, it Exports more reliably?

Are you exporting to PDF (and what options), or some other format? How many pages is the output file, and what kind of data does it contain?

[Catshill]

13 minutes ago, walt.farrell said:

Are you saying that if you Save the output file first, it Exports more reliably?

Are you exporting to PDF (and what options), or some other format? How many pages is the output file, and what kind of data does it contain?

Yes - generally that is the case, however...

What I have found is that attempting to run a data merge on a APu file that has already been the output of a data merge, will cause a crash if a second data merge is attempted.

To reduce the likelihood of crashing I recommend never performing a data merge on the APu document that is itself the result of a data merge. Therefore, when you have the output file (APu format), do not be tempted to alter it, only work on the master (unmerged file) and then perform the merge again. When doing further edits always work on the Unmerged APu file and never the Merged APu file.

Data is being imported from an xslx sheet and the publisher document is 48pp (185Mb before merge /  159Mb after merge !)

 

 

[Catshill]

It is the merged APu file that is causing the crashes. I opened it, made an edit and saved it. This took a longer time than closing the unmerged version. If I then try to close either the document window OR APub itself it hangs.

[Lee D]

@CatshillIs this happening for you, regardless of what you merge? For example if you start a new document, insert a few fields to merge, after merging can you edit the newly created file or does that also cause a crash?

[Catshill]

54 minutes ago, Lee D said:

@CatshillIs this happening for you, regardless of what you merge? For example if you start a new document, insert a few fields to merge, after merging can you edit the newly created file or does that also cause a crash?

I've just installed 2.1.1 and noticed the same behaviour. Loaded the document that has been merged, Made a change and saved it. Closed that instance. When I then attempt to shut down the application it hangs - Not Responding. I get the same hang if I close the application rather than the instance of the document.

I can load the file, edit it and 9/10 save it. It is closing the application afterwards where the hang occurs.

[Lee D]

1 hour ago, Catshill said:

I've just installed 2.1.1 and noticed the same behaviour. Loaded the document that has been merged, Made a change and saved it. Closed that instance. When I then attempt to shut down the application it hangs - Not Responding. I get the same hang if I close the application rather than the instance of the document.

I can load the file, edit it and 9/10 save it. It is closing the application afterwards where the hang occurs.

Is it just that particular merged file that once opened, edited and save that seem to cause the app to not respond/crash when closing? Is the file stored locally, the desktop for example?

Have you tried with a new doc instead, inserting data fields, merging to another new file. Then opening, making some edits, saving and seeing if the app also crashes when you close it.

[Catshill]

6 hours ago, Lee D said:

Is it just that particular merged file that once opened, edited and save that seem to cause the app to not respond/crash when closing? Is the file stored locally, the desktop for example?

Have you tried with a new doc instead, inserting data fields, merging to another new file. Then opening, making some edits, saving and seeing if the app also crashes when you close it.

Before merging there doesn’t appear to be a problem. Both the Apu and excel file are stored on a local drive.

This is a large project so I am not sure why creating a new document would show or help in any way. It’s probably more sensible for you to look at it if you want to send me a link.