Sudden crash

[Claes]

Any idea what this is about when I try start up APh2.0?

Restarted the computor and then it works. Happens severel times.

Anyone?

Attached crash file

Also have AfPubl 1 (not used at this moment)

AfPhoto 2,0
W10 64 

Thank you   

4b0fdc5a-f7d4-4f4a-a275-b569fe9f4949.dmp

[walt.farrell]

Do you have other Affinity V2 applications, and are they running when you try to start Photo 2?

[Claes]

Nop
Have only Aff.Publicher V1 that I almost never use. 
I bought it as a “rescue” app when Photo V1 images crashed and someone told me if I uploaded them in Publisher I could restore them. Since I now only use Photo V2 this one is useless. ( waste of money)

So it´s plain Photo V2

[Claes]

Now it happened again. I thought you had fixed this problem because this is the first time for a long period. The file crashes at saving and can´t be opened again. This is the reason I bought Af. Publisher with the possibility to restore the files.

Can anyone see what the problem is. And hopefully fix it.
I´m getting very tired of loosing a lot of working time.
This is a brilliant program/app but is has to be stable 
I´m attaching the crash report  (oops there was no crash report)

Thank you

Claes

[DWright]

From the crash report the program is crashing due to a Windows access violation, can you please try holding down the CTRL key and then start Affinity Photo and when the Clear User Screen appears please click the Clear button without selecting any additional options and this will clear any leftover cache files.

[Claes]

On 6/17/2023 at 8:21 PM, Claes said:

Now it happened again. I thought you had fixed this problem because this is the first time for a long period. The file crashes at saving and can´t be opened again. This is the reason I bought Af. Publisher with the possibility to restore the files.

Can anyone see what the problem is. And hopefully fix it.
I´m getting very tired of loosing a lot of working time.
This is a brilliant program/app but is has to be stable 
I´m attaching the crash report  (oops there was no crash report)

Thank you

Claes

Can you open this file on any of your computors ?

Kopia av DD_OXO95682.afphoto

[Claes]

4 hours ago, DWright said:

From the crash report the program is crashing due to a Windows access violation, can you please try holding down the CTRL key and then start Affinity Photo and when the Clear User Screen appears please click the Clear button without selecting any additional options and this will clear any leftover cache files.

Done.

Still the corrupt file do not work. Attached it in the other quote

[Claes]

Now it append for the third time in a short while. Corrupted file

Seriously I'm getting tired of this. You spend hours in a project and then suddenly it all disappears

What´s wrong ??

I thought this was fixed a long time ago. I don´t want to buy Publisher just because to save a corrupted file.

I tried to download the file but it was to big.