Affinity and firewalls

[Codevrix]

Hello

I've been a Serif fan since the early 2000 and still madly in love with it

BUT, Yesterday I had a problem with Outlook that has now been solved

The actual problem is that I can no longer open any Affinity software ;-(((((
No communication can be established .......

I've tried the advices found here and elsewhere
I'm not a computer genius and I would seriously appreciate if someone could advice me on how to enable acces throught the firewall

I'm on an oldish (2012) Dell desktop running on Windows 10 (last update a week ago)
 

Thanks a milion (OK, I won't exagerate anymor, thank you only once but with all my heart) for helping an old man

Codevrix

[walt.farrell]

Welcome to the Serif Affinity forums.

I'm a bit confused. You mention having resolved an Outlook problem. Are you suggesting that the resolution of your Outlook problem somehow affected the Affinity applications. If so, please provide details of the changes you made to resolve the problem with Outlook.

Also, more details on exactly what your problems are running the Affinity applications, with screenshots if possible of any error messages. And what Firewall product you use.

In case it's relevant, have you seen this FAQ article?

 

[Codevrix]

Hello

It seems that my answers were not posted, I must have done something wrong
So here are both my answers in one shot
I may I firstly thank you for the VERY QUICK response ;-)))))))))
And yes the problems are linked
 To solve my Outlook problem the only solution was to move the *.pst file back to drive C
And it seems that that has caused the problem
 It seems that the firewall (Trend Micro) has lost track of the Affinity programs
Even when I try to add them to the list (C:Users/codevrix/Appdata/Local/Microsoft/WindowsApps/affinity photo
The answer is ‘’The system cannot access this file’’
So I have no idea on how to add the Affinity to the accepted files on my firewall
Is it due to the fact that my firewall is looking for Programs and not Apps?
It’s very upsetting as I’ve been so pleased with the work possible with Affinity products ever since PhotoPlus &Co
Just one last little info I think you should be aware of I’m seventy five years old and even if most of my life was ‘’Computer’’ (I was the main trainer for Promethean’s Activinspire software in Belgium) My ‘‘Technical side’’ of all this is definitely not up to date!!!!

So I really do need help

 Once again thank you for your speedy reaction

 Rex (Codevrix)

 

And then I sent this

 

Hi Walt   ;-)))))))))))))))))))))

Yep, I’m smiling again    Problem solved !!!!!!

Not in the most clever way, but easy and quick (more or less)
All I did was do a full de-installation including deleting the full .Affinity folder in Roaming of all three Apps (Photo, Designer, Publisher) and re-install them all three
Ok I lost my preference, I have to re-install all my add-ons etc

But it seems to work as it used to
Thanks for the help and, don’t take it badly, I’m hoping never to have to call you again

Thanks again for the help

[walt.farrell]

1 hour ago, Codevrix said:

To solve my Outlook problem the only solution was to move the *.pst file back to drive C
And it seems that that has caused the problem

Nothing about PST files should have an effect on the Affinity applications. So I would ignore that.

1 hour ago, Codevrix said:

Is it due to the fact that my firewall is looking for Programs and not Apps?

Probably that is it, yes. You might ask the Trend Micro folks how to allow an App through their firewall. They should have a method that will work.

If not, you should probably Uninstall the versions of the V2 apps that you have installed now (MSIX-based) and instead install the EXE/MSI-based versions, as mentioned in this FAQ:

Please be sure to uninstall the ones you have now, before installing the new ones. You can do this from the Windows Start menu, or from Windows Settings, Apps.

[Codevrix]

Hi Walt

 

As I mentioned, I'm getting older by the minute

And I'm a little bit lost

 

If I get your message correctly, I juste uninslall all thre programs via the settings menu of Windows and install these

Is that correct? I don't wish to make any further mistakes

 

Thanks for the help

 

[walt.farrell]

Yes, that's what I mean.

Also, when you install any updates, make sure you download the EXE/MSI versions, rather than the MSIX versions of the updated installers.

[Codevrix]

Hi Walt

 

Just a short message to say THANK YOU!!!!!!!!

I'm now back on course and sailing into the sunset

 

Wonderfull product, wonderfull service  what more does anybody want

Codevrix