Print on custom paper sizes from Publisher 2

[JeremyTankard]

I've been struggling to print on a C5+ envelope. The document was set up in Publisher 1 to print to a Xerox VersaLink C7000.

In UK I buy postage online and download the PDF label, place the PDF in my template and print to C5+ envelope with my address on the flap. This used to work smoothly, no longer. After a lot of wasted envelopes and countless checking I thought it might by Publisher. So I went to Print and selected PDF 'Open in Preview' and printed from Preview to my 'C5+ Envelope' preset and all was fine.

Publisher 2 doesn't appear to like printing to custom paper sizes (my C5+ Envelope preset is 162 mm x 260 mm).

 

 

[NathanC]

Hi @JeremyTankard,

On 6/3/2023 at 2:05 PM, JeremyTankard said:

In UK I buy postage online and download the PDF label, place the PDF in my template and print to C5+ envelope with my address on the flap. This used to work smoothly, no longer.

I'm not sure I completely follow, could you expand on what's going wrong when you print using a custom preset to print from Pub v2? The Print dialog appears slightly different for me as i'm on Ventura, but I can see that the orientation in the preview menu appears to be different on your screenshots, when I've compared the print preview on Publisher 2 Vs the Preview app using the same identical print settings and a custom preset, the orientation in the preview appears the be the same for me, is the orientation of the preview the problem you're referring to or is it differences in the printed result?

 

Many thanks

[JeremyTankard]

Hi Nathan,

When I print from Pub2 The printer tells me that it is using the correct Preset and it asks for me to add the stock to the bypass tray. But when it prints it causes a jam at about 3/4 way along. It's almost as if it is woring to A4 instead of the custom dimensions.

I'm uisng Mac OS 12.6.6

The orientation is OK as it is 'Auto Rotate' on Preview and corrects itself to the printer. This threw me as well but it works.

I've tried on my MacBook running Mac OS 13.4 from Pub2
Print info shows C5+ Envelope preset with custom dimensions for 'Large C5 Envelope' = 260 x 162 mm
However the printer is asking for A4 paper size, even though the preset is C5+ Envelope – as can be seen when I Cancel the print.

[NathanC]

Hi @JeremyTankard,

I see, thanks for following up and clarifying, this will be a bit of a tough one to test/replicate on my side as the issue you have described occurs during the physical printing getting jammed and I don't have that specific printer to replicate on. The apps use the same general Mac framework for the print dialog so the same preset should be available, but if you were to repeat your workflow using the same preset and document setup and print from V1, does it then work?

If it does work, back in V2 if you were to re-create the same Print preset within the V2 print dialog and then print, does this make any difference?

[JeremyTankard]

Hi Nathan,

As I can't open the .afpub file in V1 I Exported as PDF and dropped that on V1 so it opened up as the V2 file.

I then selected Print and the correct Preset (C5+ Envelope). This is using the same Preset used for the V2 file.

It printed correctly – the Xerox VersaLink C7000 asked for the correct papaer size to be inserted to the Bypass Tray and all went through correctly.

[NathanC]

Thanks for checking, it is certainly unusual that it only affects printing directly from V2, just to rule it out being an issue with the preset itself prior to sending it to the printer, could you try setting your preset to 'none' and then re-create your custom paper size within V2 print dialog (in the print dialog under paper size > manage custom sizes) and then try printing again without using a custom preset and just the assigned paper?

I'll also see if I can replicate this on a different laser printer.

[JeremyTankard]

Good news Nathan!

I set the preset to 'Default' and then selected the Large C5 Envelope size, and the Paper Feed to Bypass Tray.

All worked – the printer asked for the correct paper size to be added to the tray and all printed OK.

I then Saved this preset under a New name and deleted the old preset.

All worked.

So I presume there must have been somehting in the preset from V1 to V2?

All happy now though. Thanks for your advice.

Jeremy